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Lexus of Huntsville
Huntsville, AL
19 Reviews
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19 Reviews of Lexus of Huntsville
Helpful March 02, 2022
I have driven Lexus vehicles for almost 20 years and I have never received this type of service with any of the dealerships I have been to. I recently signed up for a Lexus Enform subscription and after I have never received this type of service with any of the dealerships I have been to. I recently signed up for a Lexus Enform subscription and after I signed up the service didn't work. I called the Lexus brand technical support where they walked me through several troubleshooting exercises and the issued could not be resolved over the phone. I was advised I had to go to a dealership so the agent warm transferred me to the Lexus of Huntsville dealership. I was then introduced to Regina (Service Administrator) where we were trying to set up an appointment to bring in the vehicle. She asked could I come in the next day at 7:15 AM and I replied yes. She asked could I leave the vehicle where again, I replied yes. I then asked about a loaner vehicle which is standard for the Lexus brand (as far as I know) when leaving your vehicle. Regina then went on a rant of them being a small dealership and that they don't loan vehicles without a diagnosis of the problem. The problem was already identified from the Lexus technical support agent so I was quite confused what the issue was. We went back and forth for a moment where I advised I would simply be contacting Lexus Corporate Office because they are serious about the brand and do not tolerate bad customer service. I did take my vehicle to Hennessey Lexus in Atlanta, where I was immediately given a loaner vehicle while they figured out what was going on with this service (no questions asked). I was not given a hard time and I pulled out with a loaner in less then 10 minutes. That is what I call CUSTOMER SERVICE. I saw where this dealership had an Elite Dealership reputation and I am wondering where that came from. If it where up to me, I would suggest that Lexus pull their name from this dealership as they do not own up to it's brand. More
by Jerry L.
Employees Worked With
Regina (Service Administrator)
March 26, 2021
Tammy has been great to work with. She is very professional and honest with me. I have no complaints of her she is the epitome of what service should look like. Thank you professional and honest with me. I have no complaints of her she is the epitome of what service should look like. Thank you More
by Joseph K
Employees Worked With
Tammy
July 02, 2020
Not at the Level of Quality Expected-Deeply Disappointed! My first experience taking my Brand new car into service at this location was less than pleasant. It took several weeks for them to diagnose and resol My first experience taking my Brand new car into service at this location was less than pleasant. It took several weeks for them to diagnose and resolve the true nature of the limp mode and loud clacking noise emanating from the car. My second encounter was equally worst. I took my car in for a 20,000 miles service and because I was shocked at how quickly my car got in and out, after I got home, I decided to open the hood for a brief visual inspection and what I found was extremely disappointing. I don't wish to go into details but I have pictures to prove. I pointed out these issues to the Service Manager, Ray, who was nice and offered to make it right. The problem is the 'niceness' of the personnel does not make me feel any safer to be in my car that due diligent appears to have been lacking; it is rather a demonstration of competency that would ameliorate my outlook on this service department. I do have a 30,000 Miles service upcoming very soon and I would like to have some degree of confidence in the 22-point service issues that are to be done on this imminent visit, but I am deeply worried and still pondering my options at this time. More
by MP_RX350
Employees Worked With
Ray, Tammy, and David
March 31, 2020
Great Experience After spending over an hour ignored at the Birmingham Lexus dealer, I was welcomed and treated very well at Lexus of Huntsville. I called ahead of ti After spending over an hour ignored at the Birmingham Lexus dealer, I was welcomed and treated very well at Lexus of Huntsville. I called ahead of time and I was met as I drove in. I had the best experience at this dealership and will continue to do business with them in the future! More
by pjohnson11966
Employees Worked With
Tony White and Rick Vaughn
May 29, 2019
Poor Experience Somewhat Salvaged Tammy, one of the service advisors, was INCREDIBLY unprofessional, even going so far as to openly complain to another advisor that he should have to d Tammy, one of the service advisors, was INCREDIBLY unprofessional, even going so far as to openly complain to another advisor that he should have to deal with us. I don’t mean when she thought we weren’t around; she actually yelled at him when we were standing there in mid-conversation. Rob, on the other hand, earned Lexus of Huntsville back a star. Even though he was unfamiliar with Allstate wheel & tire claims(really?), he was flexible enough to work with us an get us back on the road, with a little help. Tammy’s lack of tact and regard for her customers is a real problem and should be addressed before she causes a larger issue for the service department. Not smart. Also, to the gentleman who came up and spent about two minutes rubbing on Tammy, putting his hands up her sleeves, and making lewd comments, you may very well be the sole liability greater than Tammy there. Sales staff was courteous and helpful. 5 stars for Rob and the Sales team. More
by Cgriff19
Employees Worked With
Selena Southward
August 30, 2018
The worst experience as a consumer I have ever had. I have never encountered such unprofessional employees in any sales process in my entire life. When I say that, I am speaking in entireties, not just I have never encountered such unprofessional employees in any sales process in my entire life. When I say that, I am speaking in entireties, not just in the purchase of an automobile. I live two hours away from this dealership, so I negotiated the sales price of the car I was interested in, and an estimate for my trade. When the numbers were agreeable, I asked my salesperson, "JJ", to verify with F&I that they could either match the rate I had from my outside lender, or allow me to use outside financing. I submitted the credit app and it was several hours before it was processed, because they had to, "restart some computers". He assured me that there would be no problem either financing through them at a competitive rate or allowing me to use my third party credit union. I make the drive. I asked that any paperwork that can be completed beforehand be done and to have the car detailed for delivery. I get there at 4:45 and he comes out and says that he had to take the car back to the wash real quick since they close at 5. What? I have purchased cars after 5 at other dealers and the car was always detailed appropriately. Car was not cleaned and no paperwork was done. I sit down in his office and he says they can finance at twice the interest rate of my lender with substantial money down. Nope. No one at this dealership had any clue as to what was going on or what my deal looked like. I walk over to F&I and the man never stood up, never shook my hand, was on the phone when I walked in, and never introduced himself. Gets off the phone and says, "yeah, I have never heard of this lender so we cannot allow delivery of this car until we get paid. You can come get the car after we get paid and do the paperwork today." I said that I cleared this up before making the drive and his reply was, "I don't even have your deal, I have no idea what your deal is. I am the finance manager and I never cleared anything." I let him know that I had used the same lender at Mercedes of Birmingham and Land Rover of Birmingham, which is a Sonic dealership and nation wide. He did not care. He offered no solution and was not even polite. I told him that I wanted the blank check and paperwork back. He handed it to me without saying a word. He then follows me to the pre-owned building, still without saying a word. He goes in to talk to the pre-owned sales manager, Ralph. As I looked for JJ and asked for my keys, all that the sales manager, Ralph, could do was look at me. He never introduced himself, never asked how we could find a solution, and did not have the courtesy to even speak to me as I was leaving the dealership in my Audi. The only other thing that was said to me was by JJ, "Well, I did my part.". What kind of business operates in this way? Not that you should be treated differently when purchasing a luxury vehicle, but you expect friendliness and decency at a minimum. I have purchased Hyundai, Toyota, Mazda, BMW, Mercedes, and Audi brands and across all price levels have had superior service every time. There is no shortage of Lexus dealerships within a few hours drive of Huntsville. I do not see how a business that treats people in this way can remain competitive. I would suggest that ownership of this dealer takes feedback seriously, because it takes a lot of satisfied customers to make up for one negative experience. You should be ashamed at your employee's lack of professionalism, manners, and abilities. More
by Snoble2
Employees Worked With
JJ, Ralph Smith
July 12, 2018
Unmatched Experience! My experience at Lexus of Huntsville was and will remain unmatched for years to come. I am thoroughly impressed. Specifically, Sales Consultant, Will My experience at Lexus of Huntsville was and will remain unmatched for years to come. I am thoroughly impressed. Specifically, Sales Consultant, Willie Aaron, is incredible at what he does. He was patient, professional, kind, knowledgeable and quick to inform me and show me features I thought a vehicle didn’t have. Those features sealed the deal for me. So it was vital that he was always listening. He is sharp and thorough. He absolutely loves his job and I can tell this is his passion. It was a joy to work with him. And it doesn’t stop there- the moment I pulled into the dealership we were greeted by Derrick Hill, who walked out to meet us the moment my family and I arrived. And throughout it all, the entire Lexus team worked together, for each other, all while making my mother and I feel like guests in their home. In addition to Willie, the following members of the Lexis team each played an unforgettable and award-winning role in my experience at Lexus: Ralph Smith- who has an incredible passion for people; Joseph Stevenson who is thorough; and Amir Samadani just to name a few. After I purchased my vehicle, I personally wanted to meet and shake the hands of each person involved in this car-buying experience because it was that good! I had the pleasure of meeting the General Sales Manager, Kin Wilson, who also has a love for people, and clearly loves what he does. I pray God blesses each individual abundantly in their jobs, and in their lives, as well as this dealership location and it’s continued success. Thank you! -Melinda More
by MelindaBama
Employees Worked With
Willie Aaron, Ralph Smith, Kin Wilson, Joseph Stevenson
July 07, 2018
Great Experience! I have to give these guys a 4 star rating. The buying experience was comfortable. Doug Jones was great in explaining everything from the actual sale t I have to give these guys a 4 star rating. The buying experience was comfortable. Doug Jones was great in explaining everything from the actual sale to a thorough tutorial for my new Lexus RX350. Kin was also great in negotiating for the sale and financing. Thanks so much!! Love our new Lexus!!! More
by Sheila
Employees Worked With
Doug Jones and Kin Wilson
December 01, 2016
Excellent buying experience with Anthony Leach Mr. Leach helped my mother through the process of finding and purchasing a Certified Pre-Owned 2105 ES 350. We shopped at dealerships in Atlanta and Mr. Leach helped my mother through the process of finding and purchasing a Certified Pre-Owned 2105 ES 350. We shopped at dealerships in Atlanta and Macon GA, but ultimately chose Lexus of Huntsville because we really wanted to work with Anthony and felt like he was working hard to get my mother in the right car at a fair price. First Class service with the buying experience and we look forward to working with the service department in the future for regular maintenance. More
by MaxW
Employees Worked With
Anthony Leach
