Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Louis Rivera, Clemente Corriette, and others
My Review of Lexus of Manhattan:
I went to pick up my Lexus GX470 today, and the experience was excellent. Lexus of Manhattan employees took great care of me, and made sure I understood everything about my car, and they would sit there until you do. If there anything I needed Lexus of Manhattan did their best to accommodate me. Regarding the service dept., here is what the General manager wrote to me, which he even admitted about the service dept., in the past was not up to par with the Lexus name brand.
Mr. Iacono wrote, I am well aware about the postings on dealerrater.com. Please know that I take great pride in our store and take how our customers feel about us extremely serious. The posting that you see about service relates to a time during which there was an entirely different team here, including myself. The level of service during that time was indeed not up to our current standard. Upon taking over, I was able to assemble a new team that is truly geared to providing the highest level of service for our customers. True customer satisfaction is our number one priority. I am confident that once you are ready to deal with our service department, our actions will absolutely speak louder than my words.
In short, have confidence in our service because we strive to be the best, and to this point, my team has not let me down. I am glad to see that Clement was able to provide you with a truly outstanding experience and look forward to providing you with the same level of experience with our service department.
We appreciate your business and wish you best of luck with your new vehicle!
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