Lexus of Manhattan

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Josh and Richie Rivera

My Review of Lexus of Manhattan:
My experience at Lexus of Manhattan was excellent. From the beginning, when I was shopping to the moment I decided to lease the Lexus RX 350 the salespeople were friendly and extremely helpful. They answered all of my questions with detail and returned my phone calls in a very timely manner. The day I picked up my new Lexus was a wonderful experience, from dealing with the finance person Richie Rivera and filling out my paperwork to lease my new car to the delivery date when Josh walked me through every option of my truck I was truly pleased. Everyone at Lexus of Manhattan are knowledgeable of the product they sell and stand behind it. I would definitely recommend this dealership to family and friends and I would definitely get another Lexus from Lexus of Manhattan.

Sincerely,

Joseph Ciaccia

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Louis Rivera, Clemente Corriette, and others

My Review of Lexus of Manhattan:
I went to pick up my Lexus GX470 today, and the experience was excellent. Lexus of Manhattan employees took great care of me, and made sure I understood everything about my car, and they would sit there until you do. If there anything I needed Lexus of Manhattan did their best to accommodate me. Regarding the service dept., here is what the General manager wrote to me, which he even admitted about the service dept., in the past was not up to par with the Lexus name brand.

Mr. Iacono wrote, I am well aware about the postings on dealerrater.com. Please know that I take great pride in our store and take how our customers feel about us extremely serious. The posting that you see about service relates to a time during which there was an entirely different team here, including myself. The level of service during that time was indeed not up to our current standard. Upon taking over, I was able to assemble a new team that is truly geared to providing the highest level of service for our customers. True customer satisfaction is our number one priority. I am confident that once you are ready to deal with our service department, our actions will absolutely speak louder than my words.

In short, have confidence in our service because we strive to be the best, and to this point, my team has not let me down. I am glad to see that Clement was able to provide you with a truly outstanding experience and look forward to providing you with the same level of experience with our service department.

We appreciate your business and wish you best of luck with your new vehicle!

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Service Dept

My Review of Lexus of Manhattan:
I agree with the other posters completely. This is the worst car dealer I've ever dealt with. Moved back to NYC with my 10 month old Lexus and the service was so much worse than my previous Lexus dealer. Service consultants have no idea what they are doing-- I actually had to look up information on the net and provide it to them to prove that Lexus has manufacture fixes for certain issues.

They should be embarassed.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Chris Orso

My Review of Lexus of Manhattan:
Took my vehicle in for the second time because they did not correctly fix my car the first time. The previous visit I had to wait almost an entire month the get my car back. They have really poor customer service. The service manager I dealt with was really bad. I was at the point where I was going to sell my Lexus to avoid this bad service. I wouldn't wish this dealer to my worst enemy.<br><br>AVOID AVOID AVOID

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Lexus of Manhattan:
Nothing positive to say about this dealer. I live in NY and I found them rude beyond belief. Trying to get an appointment for &quot;emergency service&quot; - I was told I would have to wait a week...needless to say I went to another Lexus dealer who told me to &quot;come in right away&quot;. I would bring my car in for two things and they would always forget to do one of them. Avoid if possible

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