Lexus of Manhattan - Service Center

Do not trust this dealership , they are overestimating repairs and billing for things that do not need to be replaced. I took my Lexus here for a hood light sensor that kept on , they stated the whole har repairs and billing for things that do not need to be replaced. I took my Lexus here for a hood light sensor that kept on , they stated the whole harness needed replacing , it was a lie . After extorting me out of a ridiculous 840 diagnostic fee and claiming 4 hours for diagnosing I took it to smithtown where cost of repairing a single wire was 665. Fake false diagnostic quote to milk insurance out of 12,000 dollars . They can't explain the discrepancy , it's a huge difference replacing a whole harness from one small white wire . They are disgusting and not to be trusted with your vehicle , it's sad that you have this type of behavior going on but I believe in God and karma . They should be ashamed trying to shake down my insurance and a disabled person , sad and pathetic . I'll post my proof since people should be informed with facts that this outfit is fraudulent and not to be trusted , you will be overcharged for parts and repair your car does not need. Shout out to Lexus of Smithtown who did the right thing and actually repaired my car with class and honesty, they are the reason I'm sticking with Lexus and will go to them to get a new car . FYI my car runs perfectly now and I haven't burned up or died like their service advisor Mahashid stated , you played yourself scammer More

I took my car to this dealership and is been a week there and still no response and every time I call no one can tell me what going on with my car only thing they said I’m sorry like that is gonna solve my f and still no response and every time I call no one can tell me what going on with my car only thing they said I’m sorry like that is gonna solve my frustration try to avoid Lexus of Manhattan especially mister carmine and Godfrey Hernandez worst service advisor ever More

I took my car for service and had to leave it overnight. When I went to pick it up, I had to wait for 55 minutes after I paid for the service to get the car. Upon talking to the manager, he just apologized When I went to pick it up, I had to wait for 55 minutes after I paid for the service to get the car. Upon talking to the manager, he just apologized for the the delay. I will never bring my car there for service! More

Unresponsive After recently moving to Manhattan from Queens, I contacted this dealership twice about servicing my 2015 Lexus NX: once, on October 1, through their After recently moving to Manhattan from Queens, I contacted this dealership twice about servicing my 2015 Lexus NX: once, on October 1, through their website and once, on October 7, through their online chat. First time = no one got back to me; second time: chatted with "j" who assured me that, although all service advisers were busy, someone would contact me shortly. It is now October 22, and NO ONE has reached out to me. Inexcusable! So...I am bringing my business back to Rallye Lexus in Glen Cove, where the service department has NEVER disappointed. More

Beware of trap Day before yesterday I went there for remedy notice which Lexus claims that they need to reprogram the ICS system, and I also ask them check rear susp Day before yesterday I went there for remedy notice which Lexus claims that they need to reprogram the ICS system, and I also ask them check rear suspension since they making noises when passing the bump of road crack. I've scheduled a loaner when I'm making service appointment online since I thought it will take a little longer to check up rear suspension, otherwise I'd rather wait 2 or 3 hours there. The story begins when I start to talk to the service adviser, he lied to me says I didn't schedule loaner, you know what, if they tell me "we don't provide loaner" or "we don't want to provide a courtesy loaner" at the first place, fine, I understand that, but don't be a liar! They call me back the second day in the morning says ICS system reprogram is done but didn't find anything wrong with my rear suspension, I was like, what? Even a lady who never drive a car can hear that noises and those so called "professionals" don't, unbelievable! Actually, this is not my first Lexus RX, they all have the same problem! I didn't argue with them just say OK, I will go back to pick up my car ASAP. The worst part of the story came up after I return the loaner, one guy who did not identify himself to me but wearing service department uniform come to me and claims that the loaner has fresh damage on right side front end of bumper which is me responsible for that damage, I check the "damage" right after that guy told me, first of all, that damaged part doesn't look like a fresh one at all, there even a piece of fabric tuck in the damaged part, apparently someone tried to clean up the car after the damage, that guy who was argue with me about the damage says I have to pay for the damage, very rudely. I ask them to show me the picture to prove what they claimed "no damage" since they keep saying that they inspected the car and hand it to me with "no damage", and he told me that don't work that way. When I buy myself a first Lexus back to more that 10 yrs ago, friend of mine who work for Lexus dealer told me that do not come back to dealer for service, I do have some bad experience with Queens of Lexus but I still expect that maybe Manhattan of Lexus might be different, since I don't care they don't even provide free coffee and snacks like Brooklyn of Lexus does, as long as they can do the right thing to get the job done. Now I know, they all the same and I even trusted them, What a terrible mistake! People, DO NOT go back to them for service your car, if you have to, just beware of them, DO NOT trust them, they don't deserve your trust. More

Service department is the worst I do not recommend the service department at Lexus of Manhattan. It is the worst service department compare to a few other Lexus service departments i I do not recommend the service department at Lexus of Manhattan. It is the worst service department compare to a few other Lexus service departments in the tri-states area I've been to. The employees are rude and bad mouthing you in Spanish. They do not wash your car after a service and they just don't care. Please take your car service to somewhere else. More

BAIT & SWITCH!! After being told that 3rd maintenance would cost $276, I make an appointment and arrive to find that it's really $558!!! What a ripoff! Check the t After being told that 3rd maintenance would cost $276, I make an appointment and arrive to find that it's really $558!!! What a ripoff! Check the tape, I dare you. Then you can call to apologize. #justbehonestlexus More

Bad but fixed Had a bad experience in my first go around but carmine did get back to me and try and resolve my initial problem I had with the service that was provi Had a bad experience in my first go around but carmine did get back to me and try and resolve my initial problem I had with the service that was provided to me More