Lexus of Massapequa

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Lexus of Massapequa:
This dealership is dishonest and purposely deceitful. My wife and I negotiated a price with a salesman and we believed we had accepted their offer. They then had my wife sign a large stack of papers, and encouraged me to leave the room to discuss my credit with a loan officer. Meanwhile, she signed the papers, we drove the car home, and we later discovered that the contract she signed did not reflect the original price we had agreed upon. They had slipped in an extra $2000. Although the monthly payment was what he had agreed to, they had stuck in an additional 3 payments, counting on the fact that she wouldn't notice, because she was signing so many papers. We drove back to the dealer and were told "a contract is a contract" but were promised we would receive a call the next day. They never called us back. I've never made a complaint or published a review before in my life, but then again I've never been cheated so obviously and treated so disrespectfully. This was the 4th car I've bought or leased from this dealer so needless to say, they're willing to screw anyone. Read every word of your contract.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus of Massapequa:
Very difficult getting help ( only had problems with the home link part-- not being able to set up the link to the garage door operation ) but took 5 phonecalls to schedule a home appointment with the appropriate service people. Very frustrating.
Great car, though!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lexus of Massapequa:
The staff was professional but thats where it ended. The car offered was on sale for 29995 but I saw it on the internet for 24950 with the exact vin # and from the same dealer. When I offered 25k the dealer acted appalled. It was very unfair and sneaky to attempt to add more money to my already fair offer. I would rather not deal with such underhanded tactics. I prefer to warn the consumer to be leery of such dealers. The manager acted like he was giving me a deal for 26750. Lexus of Manhattan has lower prices and lower milages.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lexus of Massapequa:
I recently purchased a pre-owned vehicle from this dealership. After owning the car from 48 hours the check engine light appeared. I immediately contacted the dealership and arranged to bring the car in for servicing. From the initial service date the car has been back into service three additional times and the light is still on and I have only owned the car for 3 1/2 weeks. The car has many issues and the dealership is being extremely slow resolving the issue.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lexus of Massapequa:
I went to this dealership seeking out a Certified pre-owned vehicle that matched my criteria. I live out of state and had pre-arranged financing so I approached them about purchasing the car under the terms I had established. They refused to move $400 on price in order to make the deal work, even though they have had the car on their lot for 6 months, according to CARFAX. Additionally, the deposit I left on the vehicle has yet to be refunded after over a week. While the salesman was friendly, the level of service and has been extremely poor. I have since bought a similar Lexus with similar miles and more features from a local dealership and had no issues at all.

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