My Review Of Lexus of Massapequa:
I HATE buying a new car. Our first new car many many years ago turned out to be a lemon and was an overall traumatic experience for me. My most recent car purchase was unnerving as well. So it was with more than a little hesitation and a significant need for a new vehicle that I forced myself to walk into the Lexus dealership, the third dealership I visited on Sunday, March 2. Salesman Stew Schnissel was "up at bat", extended his hand in introduction and we were off and running. (Did I mention I absolutely LOATHE buying a new car?)
Stew is a soft-spoken, laid back gentleman, who calmly and quietly inquired what I was looking for. Never, at least not at this point, did I feel any pressure at all. I listed the few "necessities" that the car needed to have, which narrowed my choices to two: a sedan and an SUV. When he asked my preference, my answer was "blue"....because I HATE buying.....you get the idea! It happened so subtly, I'm not exactly sure how, but I found myself behind the wheel of the Lexus RX 350 going for a test drive. The rest is history. As Stew explained ALL the features and I became more and more disconcerted, he calmly assured me that I was more than capable of learning what to do and how to do it. (He obviously mistook this "dinosaur" for a technologically savvy individual. I allowed him that delusion!) Slowly and carefully he detailed the interior and exterior of this magnificent chariot! (I am old enough to understand chariots!) His kindness and patience were remarkable! With no pressure at all, I was sold!
It was time to talk numbers. I braced myself for the pressure play, but it never came. When the range was a little higher than I had planned for, he brought in "THE KID": enter Chris Bahamonde. A whiz with numbers, Chris reconfigured the amount to what was within my realm. Still skiddish, I told him I needed to sleep on it. Chris attempted to get me to sign on the dotted line. (Here comes the pressure play, I thought) When I told him that I would worry and not be happy if I committed at that moment, he IMMEDIATELY backed off and said: "We want you to be happy. Think about it tonight and come back in tomorrow to firm up the deal." Handshakes all around and I was out of there. Amazing!
I returned the next day feeling more relaxed and almost confident. I was then introduced to Larry Smath (LareLexus according to his license plate). We discussed financing, as well as all my fears and concerns. Larry was kind, considerate, and has a great sense of humor. He listened patiently, responded to each of my questions and concerns, and made me feel totally confident that I had made just the right choice for me. When our discussion ended, I gave him a big hug, forgetting that he is not a relative; but definitely considering him a friend that I can call upon at any time if I have a problem with my vehicle.
Stew spent the better part of two hours with me that afternoon, patiently reviewing the vehicle, programming the navigation system, downloading my cell phone, programming the radio, and sitting with me until I felt comfortable enough to call this car my own. I drove out of the dealership feeling relaxed, confident and very, very happy! (Did I mention how I HATED buying a new car? Not true any more!) Car buying doesn't get any better than this thanks to Salesman Stew, THE KID Bahamonde, and my new friend, Larry Lexus!
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