Lexus of Northborough

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexus of Northborough:
After talking with four dealerships, I finally bought a car through this dealer.

Peter Kelly, our salesman, is 100% professional. No high pressure sales tactics at all. His ending comment on our first meeting was "If you feel the car is a good fit for you, I'd like to earn your business."

He maintained this straightforward professional attitude through my family's several visits and dozens of calls. We were treated as equals in a mutually beneficial process. He had no issue at all dealing with my wife with her questions and me with my questions. We called him many times (off hours) on his cell phone and he was perfectly fine with that.

The finance person, Sharon Eid was also very professional, working the financing several times until both us and the dealership were satisfied.

So, figure out what car you want (all options all not readily available), do your homework (Kelly's Blue Book, Edmunds, and calling around) and then have a chat with Pete.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexus of Northborough:
This was a professional, knowledgable dealership. Every detail was addressed and all my questions answered directly. I shopped 3 other lexus dealers and although I paid less, with the professional attention to detail I received. I would have gladly paid more. Belive it or not!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexus of Northborough:
I've been buying cars for over 30 yrs and my experience at Northboro Lexus with salesman, Jamie Chomo, was one of the best. It was relaxed and fun but also professional and respectful. I had a good idea what I would be paying for the car(thanks to the internet), so when the pleasant experience was accompanied by a reasonable price, I accepted. A friend, who just went along for the ride, ended up buying a Lexus, too, primarily because of the way we were all treated.
If you want the lowest price, go to Ernie Boch or Herb Chambers (and then stop at Home Depot on the way home to buy some of their crappy stuff). However, if you want a great overall experience, go to Northboro and ask for Jamie. We'll definitely be returning when it's time to buy again.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexus of Northborough:
I have to say that of all the car sales people I've met over the years, Jamie Chomo was by far the best. He is extremely polished and professional. From the greeting to the demonstration to his follow up, he was a top quality sales person. The dealership is also extremely nice and everyone very friendly.

So why didn't I buy my car from them? One word, price. The dealership I did buy from, Lexus of Norwood, just blew them away on price and they couldn't compete with their prices or the volume of cars. It just came down to a large difference in price.

What Lexus of Northborough needs to do is cut their prices if they ever expect to compete. The best sales people in the world and the friendliest people in the world can't compete with more cash in my pocket.

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