Lexus of Norwood

Reason for Visit: Sales

I recommend this dealer: No

My Review of Lexus of Norwood:
My wife and I were shopping for a new car and we stopped by Norwood Lexus by chance. The first sales rep we dealt with left the company after a few days but that seems to be common in this business. Our deal was assigned to Spero who has been with Herb Chambers for 12 years. My wife and I could not be happier with the experience and Spero is the best. Oh yea, we got a great deal also. In a few days they are moving into a $30 million dollar facility which should be great. If you are buying a Lexus you have to try Lexus of Norwood.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexus of Norwood:
Just to follow up on the our previous post (better late than never), we finally did get our vehicle a couple of days after my post. As promised, it was a terrific price and included several hundred dollars worth of free options, their way of saying "Sorry for the screwups."

So I've revised my recommendation to a YES, but only under the following conditions: (1) you don't mind "pushy" sales people, and (2) you have lots of time and patience. If you can handle these caveats, the price is absolutely hands-down awesome.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lexus of Norwood:
The first day went smoothly, we agreed to a very good price and they said our car would arrive in 3 days. We were happy.

But that was over 2 weeks ago. During these agonizing 2.5 weeks, the folks at Norwood Lexus tag-teamed through different representatives, each one promising a delivery date "in 2 or 3 days" and failing to deliver each time.

Yesterday, we got a verbal guarantee from the manager of Norwood Lexus and went to pick up our vehicle, only to discover that it had the wrong options, and now we have to wait another "2 or 3 days".

The good news is that they've been very nice about it, and promised to include more options at no cost, as a gesture of apology. But we're still waiting and wondering if we're ever going to get this wonderful vehicle at all.

I'm still amazed at the fact that they tried giving us a vehicle with the wrong options. I've never seen that before in a professional car dealership.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexus of Norwood:
I've thought for the last month after purchasing a new car about how to rate this dealership. On the positive side, this dealer is the VERY best for price on a new Lexus. I checked all their competitors over three states and they blew them away with the deal I got. On the negative side, I think the volume of cars that they sell and some new sale people causes the entire process to be harder than it needs to be. Comparing the overall sales experience between them and their competitors, I'd have to say that for their competitors' sale departments appear to run much smoother. Their competitors used many less "sales tactics" and completely delivered everything they promised.

The bottom line with us was the price and we went with this dealership. The process of getting to the final bottom line price could have been 10 times easier than it was. When we finally got down to the final deal and were then turned over to Randy Vera to finish the process. Randy is a super employee and should have his pay doubled. He addressed all the problems and washed away all the previous bad experiences.

Delivery of the car also went bad. We purchased it at the end of the month and ran into a variety of problem including not getting on the day promised, mats not in, inspection sticker not done, and worst of all all the alarms not zeroed out. On the ride home all the alarms starting going out. A quick call to Randy Vera resolved everthing. Once again he jumped right in and fixed everything quickly and apologized for all the issues.

If you're looking for a sales with little or no issues, this is probably not the dealership for you. If you want the best price from the dealership that sells the most in the area, Lexus of Norwood is the place to go.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus of Norwood:
Awful service experience. The sales department will promise all sorts of things and the service department refuses them outright. The service consultant was very rude and unhelpful. They scratched up the car during the first service and didn't even return our calls when we tried to complain. Summarily rejected all responsibility when we finally got to talk to them.
Stay away from this place.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexus of Norwood:
outstanding experience -- these guys gave me a hands down best deal i could find anywhere after shopping around for 3 months and lived up to every word they said. no false promises, no games. they have been a pleasure to deal with and struck me as honest, down to earth pple, a very rare finding indeed in this business. i am very very impressed with them and highly recommend this dealership. also, Sam Pellows, their internet sales director has been a pleasure to work with.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexus of Norwood:
very good dealership. Some people have had bad experiences with this dealership. I highly recommend contacting them via the internet and dealing with the internet sales director(sam P.). He is a genuine guy, tells you things straightforward and will attempt to match any pricing you give him.

If you want to buy a Lexus vehicle and your in the boston area, I would highly recommend contacting all dealers via email/internet. you will get much better people and a much better deal.
Overall experience @ Norwood was wonderful

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexus of Norwood:
I bought a used Mercedes off of them last summer and I still have fond memories of the process. I was prequalified by my credit union and some dealerships are put off by this or try to massage the numbers in their favor because they can't make money off of the loan. Kip was fantastic. Fair with my trade in, fair with the price they were asking and delivered everything they promised right on time. If you're looking for a lexus, go and see Kip.

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