Read Reviews Lexus of Omaha

Lexus of Omaha

Lexus of Omaha

11910 W Dodge Rd
Omaha, Nebraska 68154


(402) 333-6400

Lexus of Omaha
Manufacturer: Lexus

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  • Customer Service:

    5.0
  • Quality of Work:

    5.0
  • Friendliness:

    5.0
  • Overall Experience:

    5.0
  • Pricing:

    5.0

24-Month Rating

based on 22 reviews

5.0

5.0 out of 5

34 lifetime reviews

Lexus of Omaha

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angelaknickman
5/7/2013 4:28:53 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason Fredricks
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Omaha:

My recent buying experience at Lexus of Omaha was excellent. Jason was knowledgeable and professional, yet, he made the entire process fun and easy. Not once did I feel "pressured" into making a decision, and when it came time for negotiations, he was fair, honest and upfront. I purchased the car not only because of the price, but because of the OUTSTANDING customer service I received from Jason and the entire staff. I would recommend this dealership to everyone. Lexus of Omaha has earned my trust and future business.

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Response From: Lexus of Omaha
Added: 5/8/2013 12:26:53 PM

Thank you for the positive feedback! Jason is a staple member to our team here and I am happy to hear that he was able to provide you with a professional, easy and fun purchasing experience. We work hard to make sure our customers leave happy and get the best deal possible Enjoy your new vehicle! We look forward to working with you in the future for any additional sales or service needs you may have. Thank you—Rob Mueting, General Manager.

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carguyne757
2/3/2013 12:02:53 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Service Dept and Management
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Lexus of Omaha:

I am revising this review to say that my issues that I have had with Lexus of Omaha were addressed and they regained my trust in them. I would highly recommend Lexus of Omaha for any vehicle or service needs. My salesperson, Jeff Bahnsen, was exceptional to work with before and after the sale.

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Response From: Lexus of Omaha
Added: 2/4/2013 5:35:55 PM

On behalf of Lexus of Omaha, I apologize for the unfortunate experience you have encountered at our dealership. Your feedback is important to us as we are constantly looking for areas in which we can improve. I assure you it was never our intention to make you feel less valued in any way. Customer service is something we take very seriously and I am sorry you left with uneasy feelings toward us. I understand we have been in contact and have attempted to correct the issues at hand, but have been unsuccessful at finding reasonable agreement. Please let us know if there is anything we can do to regain your trust and respect as we are open to suggestions. Sincerely—Rob Mueting, General Manager

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mary.barone.16
12/18/2012 12:27:18 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff Bahnsen
Casey LeMaster
Larry Vondra
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Omaha:

Our Lexus journey started with a phone call to the dealership with a request to test drive the RX 350 AWD. Jeff Bahnsen answered my questions and set up a time convenient for me to come in and test drive an RX 350. Jeff was timely in his responses via e-mail and friendly on the phone. I so appreciated his approach and everyone I met at the dealership was courteous and went out of their way to make sure I was being taken care of. I fell in love with the Lexus. We have been Infiniti drivers for the last 10 years. I think this may be the first of many Lexus vehicles I will lease and we may even convert my husband before his next purchase in 2014.
Casey LeMaster spent 2 hours with us the morning we picked up our new vehicle. He was thorough in his overview and demonstration of the vehicle's technology and overall operation. He made sure we understood everything before we drove off the lot. Never in our 30 years of purchasing and leasing vehicles have we experienced such excellent customer service. Bravo Lexus of Omaha!!

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Response From: Lexus of Omaha
Added: 12/20/2012 1:00:04 PM

Thank you for the positive feedback! I am happy to hear that Jeff was able to answer all of your questions regarding the Lexus RX350 in a timely manner. We certainly hope you enjoy your new Lexus and look forward to continuing this professional relationship. Find us on Facebook for future savings. Thank you—Rob Mueting, General Manager

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glfrbeal311
11/7/2012 10:21:28 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Patrick Wallace
Casey (delivery)
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Omaha:

We have been long-time customers of Lexus of Omaha, back to when they first opened. This dealership not only has exceptional automobiles, but prides itself in having the absolutely BEST staff. They listen to your needs, and provide above beyond service; both before and after the sale.

Their service department has knowledgeable advisors and technicians; they do not try to 'sell' you what you don't need.

Absolutely the highest ratings.

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Response From: Lexus of Omaha
Added: 11/9/2012 12:12:08 PM

Thank you for taking some time to leave these kind words about our dealership and staff. We absolutely pride ourselves in having great staff, but also providing our customers’ with the best possible experience. We look forward to working with you in the future for any sales or service needs you may have. Thank you!—Rob Mueting, General Manager

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alyssa.white.988
10/29/2012 6:16:45 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Scott Schubert
Vito
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Omaha:

Listened to my needs, recommended a vehicle to fill those and price, extremely knowledgable/friendly, benefits to customers phenomenal following a sale the continued customer service is great.

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Response From: Lexus of Omaha
Added: 10/30/2012 6:31:40 PM

We are very happy to hear that our team at Lexus of Omaha was able to guide you in the right direction and provide you with such a phenomenal experience! We hope you are enjoying your new vehicle and look forward to continuing this professional relationship with you! Thank you—Rob Mueting, General Manager

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carguyne757
10/26/2012 3:14:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff Bahnsen
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Omaha:

I am revising the initial review as I learned the issue was related to a new customer computer system that was installed shortly after the purchase. Some of the customer information was lost during the transition which caused the no follow ups. They have addressed this to my satisfaction and I would highly recommend Lexus of Omaha for any vehicle or service needs.

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Response From: Lexus of Omaha
Added: 11/1/2012 9:57:36 AM

On behalf of Lexus of Omaha, I would like to apologize that we were unable to provide you with a better purchasing experience, or meet your expectations. I would like the opportunity to speak with you directly and discuss your experience in further detail so we can see about correcting the area of concern and avoid similar instances in the future, as well as regain your trust. Please contact me at a time that is most convenient for you at 402-333-6400. Sincerely—Rob Mueting, General Manager

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trishfahey
10/20/2012 11:40:41 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Pat Wallace
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    N/A
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Omaha:

I had worked with Lexus of Omaha 15 years ago and had a fabulous experience. When we went there again last week, we found that our favorite salesperson, Pat Wallace, was not only still there....he made it just as wonderful an experience as he did many years ago. It is a great Omaha family who treats people with respect and value. I will continue to do business with them as it is a truly wonderful experience.

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Margaret Clough
9/15/2012 8:38:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike Kraft and Larry Vondra
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Omaha:

We are return customers in good part because of salesman Mike Kraft. His is friendly, thoroughly knowledgeable about his product and eager to be of service to his customer. He was patient with us, answering our numerous questions as many times as needed. He went out of his way to see that the garage door opener in our new car was programed to work with our garage door at home. We enjoyed his sense of humor also.

Larry Vondra was efficient, friendly, thorough, personable and easy to work with. He promptly returned phone calls to answer our questions.

The dealership in general is tops in our opinion. Sales staff is polite and dressed for serious business.

Thanks for a pleasant car buying experience.

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Response From: Lexus of Omaha
Added: 10/3/2012 11:59:37 AM

Thank you for your repeat business! We appreciate you taking some time to share your experience with others. I am glad that our staff was able to answer all your questions and make you feel comfortable throughout your purchasing process. I hope you enjoy your new vehicle. Find us on Facebook and Twitter for future savings! Thank you—Rob Mueting, General Manager

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clexgo
9/12/2012 10:44:42 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Pat Wallace
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Omaha:

This started out to be a routine service visit and ended with my driving out with a new car. Pat Wallace made the process easy, marshalling whatever help he needed to handle the details in an efficient and timely manner. It seemed like the entire staff pitched in to assure that I was out in minimum time, while still providing the outstanding service that is a hallmark of the dealership. By the way, my "old" car's service was completed on time and the car would have been ready as promised.

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skrinne
9/10/2012 9:34:35 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jessica
Cory
Two others on Sat. Sept. 1 do not rem. names
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Omaha:

The repair on my RX was diagnosed a few weeks before it went in for the repair. Sept 1st when they did the repair it did not fix the problem. I recieved a call the following week and a loner was brought to my hometown (90miles) for me to use till they properly fixed my RX. The second try they did find what it was and EVERYONE was so pleasant to work with right down to the gentleman who brought my loaner. The day I picked up my lexus when they thought they repaired the SQUEAL the two techs who waited on me just were SICK when my vehicle was started and the squeal was still there, they apologized NUMEROUS times. ALL is good in my "LEXUS WORLD"! THANK you Lexus LOVE LOVE the way I'm treated when I come in for service.

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