My recent buying experience at Lexus of Omaha was excellent. Jason was knowledgeable and professional, yet, he made the entire process fun and easy. Not once did I feel "pressured" into making a decision, and when it came time for negotiations, he was fair, honest and upfront. I purchased the car not only because of the price, but because of the OUTSTANDING customer service I received from Jason and the entire staff. I would recommend this dealership to everyone. Lexus of Omaha has earned my trust and future business.

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I am revising this review to say that my issues that I have had with Lexus of Omaha were addressed and they regained my trust in them. I would highly recommend Lexus of Omaha for any vehicle or service needs. My salesperson, Jeff Bahnsen, was exceptional to work with before and after the sale.

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Our Lexus journey started with a phone call to the dealership with a request to test drive the RX 350 AWD. Jeff Bahnsen answered my questions and set up a time convenient for me to come in and test drive an RX 350. Jeff was timely in his responses via e-mail and friendly on the phone. I so appreciated his approach and everyone I met at the dealership was courteous and went out of their way to make sure I was being taken care of. I fell in love with the Lexus. We have been Infiniti drivers for the last 10 years. I think this may be the first of many Lexus vehicles I will lease and we may even convert my husband before his next purchase in 2014.
Casey LeMaster spent 2 hours with us the morning we picked up our new vehicle. He was thorough in his overview and demonstration of the vehicle's technology and overall operation. He made sure we understood everything before we drove off the lot. Never in our 30 years of purchasing and leasing vehicles have we experienced such excellent customer service. Bravo Lexus of Omaha!!

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We have been long-time customers of Lexus of Omaha, back to when they first opened. This dealership not only has exceptional automobiles, but prides itself in having the absolutely BEST staff. They listen to your needs, and provide above beyond service; both before and after the sale.

Their service department has knowledgeable advisors and technicians; they do not try to 'sell' you what you don't need.

Absolutely the highest ratings.

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Listened to my needs, recommended a vehicle to fill those and price, extremely knowledgable/friendly, benefits to customers phenomenal following a sale the continued customer service is great.

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I am revising the initial review as I learned the issue was related to a new customer computer system that was installed shortly after the purchase. Some of the customer information was lost during the transition which caused the no follow ups. They have addressed this to my satisfaction and I would highly recommend Lexus of Omaha for any vehicle or service needs.

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I had worked with Lexus of Omaha 15 years ago and had a fabulous experience. When we went there again last week, we found that our favorite salesperson, Pat Wallace, was not only still there....he made it just as wonderful an experience as he did many years ago. It is a great Omaha family who treats people with respect and value. I will continue to do business with them as it is a truly wonderful experience.

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We are return customers in good part because of salesman Mike Kraft. His is friendly, thoroughly knowledgeable about his product and eager to be of service to his customer. He was patient with us, answering our numerous questions as many times as needed. He went out of his way to see that the garage door opener in our new car was programed to work with our garage door at home. We enjoyed his sense of humor also.

Larry Vondra was efficient, friendly, thorough, personable and easy to work with. He promptly returned phone calls to answer our questions.

The dealership in general is tops in our opinion. Sales staff is polite and dressed for serious business.

Thanks for a pleasant car buying experience.

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This started out to be a routine service visit and ended with my driving out with a new car. Pat Wallace made the process easy, marshalling whatever help he needed to handle the details in an efficient and timely manner. It seemed like the entire staff pitched in to assure that I was out in minimum time, while still providing the outstanding service that is a hallmark of the dealership. By the way, my "old" car's service was completed on time and the car would have been ready as promised.

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The repair on my RX was diagnosed a few weeks before it went in for the repair. Sept 1st when they did the repair it did not fix the problem. I recieved a call the following week and a loner was brought to my hometown (90miles) for me to use till they properly fixed my RX. The second try they did find what it was and EVERYONE was so pleasant to work with right down to the gentleman who brought my loaner. The day I picked up my lexus when they thought they repaired the SQUEAL the two techs who waited on me just were SICK when my vehicle was started and the squeal was still there, they apologized NUMEROUS times. ALL is good in my "LEXUS WORLD"! THANK you Lexus LOVE LOVE the way I'm treated when I come in for service.

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