When I first got my Rav4, I was pleased with the salesman that helped us through the process. Within two weeks of having the vehicle, it went in for a minor fix and I couldn't have been any more displeased with the customer service. I had to be to work and the lady (who I cannot remember the name of) looked at me as if she wanted to say "how is that my problem." Luckily, they were able to get me a loaner car for a day so they could repair the minor fix. Not two weeks later, a more serious fix had to be done. Geri e-mailed my mom asking if they had gotten me a loaner car and, after my mom had replied, got nothing in return. Next, they overnighted the part to my address instead of the company that was going to fix is. I called them about it, Alex seemed as if he wanted to work with me in getting a loaner car for their mistake. I get a call back from Ryan stating I was unable to receive a loaner car for the "duration of the process." I asked him why and he was very unhelpful with the response; stating the same thing again. They seemed to not have taken into account the reasons as to why I would need a loaner (work, taking my son to daycare, etc), which made me very displeased.
I am seriously thinking of taking my business elsewhere because of the lack of customer service training in the place of business after my vehicle gets fixed. After this, I want nothing to do with a company that does not treat the customer with respect as well as does not understand the customers concerns.
Buy a vehicle from here? Yes. Go back for repairs or other concerns? Absolutely not. Very unsatisfied.
Did you find this review helpful?