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Lexus of Queens

4.1

165 Lifetime Reviews

4040 Northern Blvd., Long Island City, New York 11101
Call (718) 392-6611

Top Reviewed Employees

Richard Emerson, General Sales Manager, Lexus of Queens

Richard Emerson

General Sales Manager
3.7
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Andrew Choi, Sales Consultant, Lexus of Queens

Andrew Choi

Sales Consultant
3.3
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Charlie Villa, Sales Consultant, Lexus of Queens

Charlie Villa

Sales Consultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Peter LoBianco, Sales Consultant, Lexus of Queens

Peter LoBianco

Sales Consultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

August 21, 2017

"Service station's negligence put our family's life in danger"

- Sheetal D

I'm appalled at the sheer NEGLIGENCE of Lexus of Queens, whose mistakes put my family's LIFE AT RISK! We had our car serviced on 8/17/17 for a NY State Inspection as well as the replacement of 3 tires and standard alignment. The following day (8/18/17) we left for a 3 1/2 hour road trip with our 5 yr old daughter and 4 yr old son in the back seat. After the first hour, we started to notice a loud, frequent, thumping sound coming from the left front side of the car. This sound and the vibration associated with it, progressively got louder and louder to a point of concern. Due to our hyper-vigilance, we drove 15 miles off route to the nearest Lexus Dealership. Upon inspection, they informed us that the LUG NUTS were NEVER TIGHTENED to Lexus spec (see invoice from Lexus of Chester Springs). Due to the negligence of Lexus of Queens, we were told that our wheel had progressively been coming off the car and could eventually have completely fallen off while we were driving on the highway between 60-70 miles per hour. After spending hours on the phone with multiple employees at Lexus of Queens, including Brittany, Anna, Tricia, Andrew the Manager and Tim the General Manager, we were never given a formal apology of their CLEAR MISTAKE that could have left our family in a tragic situation. Both the Manager and General Manager started off their conversations with me saying "if your lug nuts were actually loose, you wouldn't have been able to drive more than 3 blocks without your wheel falling off". This comment made the whole situation seem like a coincidence. Only after outright requesting an apology, did Tim the General Manager simply repeat the apology we asked for and say that the lug nuts being loose was "highly likely" due to their error but "anything is possible". And in compensation for the sheer disrespect, rude, unapologetic, unprofessional and blame dodging behavior, this GM insulted us with offering a 4th free tire (which he admittedly stated we did NOT need to replace). So according to Lexus of Queens, the value of my family's life is worth 1 tire that retails for $275???? We did not buy a Lexus to deal with this NEGLIGENCE and UNPROFESSIONAL behavior. This is UNACCEPTABLE and ACTION needs to be taken. My friends, how would you feel to have this happen to your family? What form of compensation is even imaginable for having your family at risk?

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Employees Worked With

Andrew Choi
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tim Tricia Brittany Anna

August 05, 2017

"Comfortable and nice with Alex and Aaron"

- Rex

Alex and Aaron were helpful, patient and thoughtful, highly recommended, we were very satisfied with their service, I'm glad we lease our first car there!

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Employees Worked With

Alex, Aaron

July 19, 2017

"Total satisfaction"

- Anil ROY

my whole family was very satisfied with the sales and service staff at this location. this is my third car from this location. this time i was attended by a young man Named dimitry - excellent youngman with lot of willingness to help and advise. very conversant with the product and presented to us with patience. My other two previous cars were from this location and were serviced with care. i will return again. Anil Roy

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Employees Worked With

Peter LoBianco
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Dimitry

Photos & Amenities

  • Customer Lounge Area
  • Free WiFi
  • Cable TV
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Authorized Parts Store
  • Shuttle Service
  • Television
Lexus of Queens, Long Island City, NY, 11101