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Lexus of Queens

4040 Northern Blvd., Long Island City, New York 11101
Sales: (718) 392-6611
Service: (866) 507-8274
Parts: (866) 743-7689

Makes: Lexus|Service Center
 
Excellent
89% Recommend

Overall Rating 4.8

95 Lifetime Reviews

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Lexus of Queens
95 Lifetime Reviews
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Lexus of Queens Info
Hours
Amenities
About Lexus of Queens

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

About This Dealer | Hours of Operation | Amenities

About Lexus of Queens

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

Sales/Showroom

Monday 9:00 AM - 8:00 PM

Tuesday 9:00 AM - 8:00 PM

Wednesday 9:00 AM - 8:00 PM

Thursday 9:00 AM - 8:00 PM

Friday 9:00 AM - 7:00 PM

Saturday 9:00 AM - 6:00 PM

Sunday 11:00 AM - 4:00 PM

Service

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

Parts

Monday 7:00 AM - 5:00 PM

Tuesday 7:00 AM - 5:00 PM

Wednesday 7:00 AM - 5:00 PM

Thursday 7:00 AM - 5:00 PM

Friday 7:00 AM - 5:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

  • Customer Lounge Area
  • Free WiFi
  • Cable TV
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Authorized Parts Store
  • Shuttle Service
  • Television
95 Dealership Reviews
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Reason For Visit
Sales (New)

"Tam Reed"

Greattttt car buying experience!! My salesperson Anthony Franco was very knowledgeable of the RX 350 I purchased. He made me feel comfortable and answered all of my questions honestly and accurately based on the research I had already done prior to purchasing the car. I also liked the professionalism of Evan Leppert the Financial Manager. Lexus of Queens has excellent customer service!!! I plan to recommend them to my friends and family.

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Employees dealt with

Anthony Franco

Lexus of Queens responded to this review

July 14, 2014

On behalf of myself and Evan Leppert, we both would like to thank you for your review and recommendation! We also wish you the best of luck with your RX 350 and hope that you enjoy it. Please feel free to contact us at, (866) 504-0980, in the event you require any further assistance with anything vehicle related. Anthony Franco



Reason For Visit
Sales (New)

"Outstanding Customer Experience"

Lexus of Queens goes above and beyond to provide an exceptional customer experience. Peter, Evan, and Mike have been outstanding. I always feel like family.

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Employees dealt with

Peter Lobianco, Evan Leppert, Mike Mogilner, Melissa Ortiz

Lexus of Queens responded to this review

June 25, 2014

Shanda, Thank you for the great review! It really is a pleasure having Peter, Evan and Mike on our team and part of our family. I'm so glad you had a great experience here and thank you for taking the time to let us and everyone else who reads these reviews know that. Please don't hesitate to let us know if there is anything else we can assist you with. Have a great summer! Ken Wartel General Manager



Reason For Visit
Service

"Everytime I got to lexus dealership, I see Susana at the..."

Everytime I got to lexus dealership, I see Susana at the front desk cashier with a great smile and very welcoming! She makes me feel at home, Shes very helpful, Friendly and able to multitask all at the same time. I can tell shes enjoying being part of the lexus team. I would recommend anyone to go to lexus of queens, because of the great staff.

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susana ortiz

Lexus of Queens responded to this review

April 22, 2014

I would like to thank you for recommending the entire staff at our dealership. We take pride in customer satisfaction and we make sure that each and every customer experience is a pleasant one. I would like to extend an invitation for you to call us, if you should ever need assistance with any vehicle related concerns. We could be reached at 1- 866-504-0980. Thank you once again for your feedback. It's customers like you that we rely on to help us perfect ourselves. -Ken Wartel General Manager



Reason For Visit
Sales (New)

"I found the people I worked with to be knowledgeable,..."

I found the people I worked with to be knowledgeable, friendly and accommodating. Because of this acquiring a vehicle at Lexus of Queens was a pleasant experience.

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Employees dealt with

Travis (sales rep), Lou (sales mgr.), Evan (financial rep)

Lexus of Queens responded to this review

April 22, 2014

Congratulations on your new vehicle and thank you for your feedback. I would like to personally welcome you to give us a call at 1-866-504-0980, in the event that you ever need assistance with any of your car related questions. Good luck with your Lexus! -Ken Wartel General Manager



Reason For Visit
Sales (Used)

"We had a wonderful experience at Lexus of Queens. Andrew..."

We had a wonderful experience at Lexus of Queens. Andrew Choi helped us get our first car! We got a 2013 Nissan Altima with a 10k for $1600! Thank you!

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Employees dealt with

Andrew Choi

Lexus of Queens responded to this review

April 22, 2014

I'm extremely happy that I was able to provide you both with a pleasant experience, thank you for your kind review! Please remember to reach me at (866) 504-0980 if you ever need help answering questions about your car. -Andrew Choi



Reason For Visit
Sales (New)

"I had been researching the exact car I wanted for some..."

I had been researching the exact car I wanted for some time - Model, make, color combo, accessories etc. And I was unwilling to settle for anything less no matter how long it took. After calling and/or visiting several Lexus dealerships Peter Lobianco was the only person who was responsive. Others said, the color wasn't available. They didn't have inventory. They couldn't locate it. Excuses and no answers. After test driving the car (which I really didn't have to do because I was already familiar with the car, but ok....) he went on his computer and asked that I give him a moment. After a short while he said he had located the exact color combo inside and outside with the accessories I wanted. The car however, wasn't even on the ship yet, but he said it would be in the country within 3 weeks. SOLD!! The fact that I had to wait was no problem. I had someone who was able to give me a definitive answer and my car arrive within the 3 week period he promised. During that period, I had a couple of questions and Peter always took my calls, even when he was away from the office, having given me his cell number. Everything was perfect from start to finish. (And it didn't hurt that the place was ooooooh so lovely and comfy with snack and a nice widescreen TV --- and the ladies room smelled oh so fresh!!! A+)

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Employees dealt with

Peter Lobianco


Reason For Visit
Service

"I am always impressed in the way Susana Ortiz welcomes..."

I am always impressed in the way Susana Ortiz welcomes you into the dealership. Very professional, attentive, and always with a good disposition to help,

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Employees dealt with

Susana Ortiz


Reason For Visit
Sales (Used)

"I arrived to this dealer after being tired of..."

I arrived to this dealer after being tired of disappointing tricks and gimmicks from other dealers. The distance from my past residence was the only factor from picking this dealer first. To make a long story short as soon as I arrived I was greeted right away from the wonderful Ivana Bosika. She was knowledgeable, patient and honest making the process of choosing my car so easy. Ivana took her time to educate me in all the functions of the car, from the position of the seat, navigation and even headlight washers. In addition, she gave me a great deal on the price. I have visited this dealer other times after the purchase and have been treated with the same cordiality and professionalism from all the staff. I will definitely get my next car from them. Thanks to Ivana and all the wonderful staff at Lexus of Queens.

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Employees dealt with

Ivana Bosika


Reason For Visit
Sales (Used)

"Hello Everyone, This is a “thanks a million note” to..."

Hello Everyone, This is a “thanks a million note” to Lexus of Queens. This is the second time I purchase used Lexus RX at that dealership. For many times, I hear people saying that life in America is good, but they could not afford to buy a Lexus. I would like to change this notion by saying we are not the first generation of immigrants in America that can afford to live truly the American Dream which must include to own the quality, luxury and reliability offered by Lexus automobile Models. With that on mind, I took advantage of an affordable credit terms presented by the dealership and pre-designed personal financial plan, I am still celebrating that I have purchased during the “Memorial Day Weekend” a 2010 Lexus RX 350 from Lexus of Queens where besides selling the Lexus; they provide also you with a great maintenance service which is tantamount on enhancing driving joy of Lexus automobiles. Thank you, thank you and thank you to all sales, service and supporting staff members of LEXUS OF QUEENS, I really appreciate your kindness and outstanding ability to place me as part of the demanding class and family of thousands satisfied LEXUS of QUEENS customers. Irani DeAraujo

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CHARLIE VILLA, SUZANA,


Reason For Visit
Sales (Used)

"I do most of the car buying in my family for other..."

I do most of the car buying in my family for other members as well, so I have lots of experience with most dealerships in NJ. Lexus of Queens was the only dealer that gave me the complete break down of the out-the-door price with all the fees. No hidden fees on the day of the purchase. They were honest and very friendly. Did not push to sell other things with the car. Cati was wonderful. Ask for Cati on your visit. I went from NJ to Queens, NY to get this car only because of her. All other car sales person at other dealers are a waste of time with their hidden fees and non-open pricing policy. Most would not tell the final price of the vehicle. Do NOT go anywhere. Go to Lexus of Queens and ask for Cati. This was the most pleasant car buying experience I have had, ever! Price was great and I could not walk away. One more thing, after I signed and the car was sold, the manager offered to repaint the bumper at no cost. Wow! After the car was sold they offered to fix the scratches in the rear bumper. Great service.

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Employees dealt with

Cati Velasco
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