Reason for Visit: Service
I recommend this dealer: No
My Review of Lexus of Queens:
This dealership sucks big time. I visited this dealership 3 times within past few months. After my first visit, I had to fight to obtain my wheel caps back because a service person forgot to install them after rotating the wheels.
My second visit got me really angry since I noticed a nasty scratch on right side mirror of my IS250.
My most recent visit just made me laugh. I requested a loaner car since my car needed to be serviced (service campaign). When I arrived at Lexus of Queens, I was told that someone from Enterprise would pick me up within 10 minutes so I can go to Enterprise and pick up a loaner (Lexus would cover the cost). After waiting 30 minutes nothing happened. I just left very disappointed. It looks like Lexus uses Enterprise service to loan cars now. All in all, I was expecting to arrive at Lexus of Queens, get a loaner car and leave.
I had Audi A6 before this Lexus, and I have to say that Audi service was way better.
Share on Facebook
Was this review helpful to you? Yes | No