I WENT TO LEXUS OF QUEENS , BECAUSE I WANTED TO UPGRADE MY 2007 RX 350, THEY GAVE ME THE FULL VALUE OF WHAT I OWED ON MY LOAN, AWESOME ALSO THEY WERE VERY ACCOMIDATING TO OUR NEEDS. THE SERVICE WAS FIRST CLASS ALL THE WAY, I PURCHASED A RX 350 2010 WHICH IS JUST WONDERFUL. THE SALES PERSON PETER LOBIANCO IS JUST TERRIFIC. HE WAS VERY PATIENTINFORMED AND REALLY WORKED WITH US TO MEET OUR NEEDS. WE HAD A VERY AWSOME EXPERINCE, VERY DIFFERENT FROM OTHER PLACES I BOUGHT CARS FROM, THEIR IS A DIFFERENCE WHEN YOU GO TO A FIRST CLASS ORGINIZATION. ALSO ARMANDO GONXALES WHO IS ANOTHER WORKER THEIR WHO HANDLES QUESTIONS ISSUES WAS GREAT AS WELL VERY INFORMED AND KIND. THEY HAVE WONDERFUL REFRESHMENTS WHILE YOU WAIT AND LITERAUE TO READ WHILE YOU ARE WAITING FOR YOUR VECHILE. ALSO ANOTHER THING I LIKED AFTER I PURCHASED THE VECHILE AND HAD QUESTIONS, PETER WAS ALWAYS AVAILABLE TO ANSWR AS WELL AS ARMANDO MY NEEDS, NEED I SAY MORE., SO OVERALL IT WAS A MIGHTY AWESOME EXPERINCE AND I WILL DEFINTELY REFER FRIENDS AND FAMILY , AS WELL AS MY SELF AGAIN WHEN IM LOOKING TO UPGRADE. ALSO THE GENTLEMEN IN FIANCE FORGOT HIS NAME WAS TERRIFIC TOO. HOPE THIS HELPS SOMEBODY WHO IS LOOKING FOR A GREAT EXPERINCE AND A GREAT VECHILE THIS OIS MY THIRD VECHILE AND FOR ME LEXUS IS THE ONLY VECHILE I WILL BE DRVING KEEP UP THE GOOD WORK FELLAS SINCERLY YOURS JERRYA HAPPY CUSTOMER NYC..

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They forgot to put registration on the car and title, had to go back. Also, sales should be more clear on all the options added.

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Our first impression to Lexus of Queens was spectacular. The delearship is beautiful then we met our Salesperson, Henry Chan. Henry is very knowledgeable on the whole Lexus line up and was able to answer any and all question me and my wife has. We first went to the new car showroom but we couldn't decide what we wanted. Before we left we were greeted by the new car Sales Manager, Richard. Everything was very comfortable, no pressure, very professional and it gave us the confidence to return to Henry when we're ready.

Needless to say, we returned the next weekend and we were greeted by Henry. This time we came back because we decided on a Certified Pre-owned. Although it wasn't a new car, Henry still gave us his undivided attention and answered all the questions we had. We found the right color combination we wanted with the right package, negotiated an excellent price and put a down payment on it. Henry got the car prep and we received delivery the next business days.

Overall, the transaction was excellent. The staffs and managers were all very professional and accommodating. We would definitely return to Lexus of Queens for our next Lexus and recommend this dealership to all our friends.

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Once again Lexus of Queens never seems to amaze me! I was recently involved in a MVA where my brand new 2013 GS of only 4 months was totally wrecked. By God’s good grace I was blessed to walk away from the accident with sprains and bruises and regained my sanity due to Terry and Howard’s effortless help in getting me back into a vehicle. Thank you again to Terry and Howard for making my transition into a replacement vehicle as smoothly as possible.

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Looking for a good deal on a hybrid, I was thrilled with the service, helpfulness and courteous responsive attention received from Michael. He worked hard to get me the best possible price, and address all of my concerns. The whole experience was smooth and professional; the car was fabulous, and the lease was exactly as discussed. I would definitely recommend this dealership to anyone seeking to purchase a good deal - and make sure to ask for Michael! He was great :-)

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I purchased a 03 infinifi that I found on autotrader.com from Lexus of Queens. It was the best car buying experience of my life. The customer service was incredible. Victor Babb was my sales rep. Most of the process was done over the phone because I do not live in NY. Victor was informative and courteous throughout the entire buying process. I would reccomend anyone purchasing a vehicle online from this dealership to specifically ask for Victor. I just had a full diagnostic run on my used car and the mechanic advised me that I "purchached a perfect car". Thank you to the team of Lexus of Queens!!

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Very good, moral people. I highly suggest Peter and Evan especially. They never lied about any of the details, were incredibly understanding of our situation at all times, and never tried to trick us. They were able to offer an outstanding deal as well and offer lots of advice.

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I must say the General Manager Ken Wartel took out the time to call me and follow up on my email. His goal was the customer's satisfaction which I appreciate it.
I would recommend to visit the dealership and if any issue contact the manager.

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Thanks to Terry for helping me trade in my 06 GS for a 2013 GS. He was efficient and very honest about my trade in value which allowed me to get my beautiful car. Howard also played a huge role in finding the best approval options for me that fit my budget. I highly recommend Lexus of Queens dealership. The staff there are genuinely friendly, trustworthy and do their best to get you into the car of your choice with an affordable note. What took the cake is the "Trump" like ambiance feel of the dealership. Pure royalty!!;-)

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Very professional service. Fast, no pressure. Nice waiting area. The loaner is very good. Alex made great job, we will buy one more Lexus from him next time for other family member. Thank you!

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