Right from the onset, Lou Vouthouris knew my needs and was great in matching the car to my needs. was not at all pushy, very friendly, and we closed the deal in 15 mins. Lou is one of the best sales people I have met. he made the entire car buying experience enjoyable- and I am sure most people dread the negotiation, but Lou and the Lexus of Route 10 team were fabulous. Frank came and closed out the deal very quickly and they took my GX without any issues (I traded my GX for a new SUV)

Lara from the finance team was great in getting all the financing of the car ready and made it very easy.
KRB

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Sean Byrne is true to his word - he said he wanted my business back to this dealership and he did it by offering me a lease which was $86/mon. less from his original offer, after I had shopped around at another dealership. He was not pushy and respected my time without having an entourage of "managers" trying to intimidate me for a higher price. Overall it was a pleasant experience (as far as car shopping can really be) which was completed in just two visits. If you dislike shopping for a car or dealing with patronizing & obnoxious salespersons, and looking for a Lexus - Sean Byrne is your man!

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I started my search online for my next vehicle. When I saw something of interest I called, Joe Fass picked up and it was history from there. Unfortunately a deal couldn't be structured during the 1st visit. However, with my continuos search- the vehicle was still available over a month later...at a price that for me was doable and justified. I called Joe's cell and to my surprise he picks up and says "CHRIS, how have you been." Wow, the man kept my contact info and ACTUALLY SAVED MY INFO. I would recommend him to anyone! True Pro!!

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Phil and Sean were fantastic. They gave me the exact price I wanted with extra features. They even drove the car to my home (about 20 minutes from the dealership) so my wife could see it before I bought it. They were an absolute pleasure to work with and I will be back again.

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David Bernat took a lot of time disussing the differences between the ES350 and the ES 300h. He was enthusiastic and informative.

Lara Blanar went over the after market options, but was never high pressured. After a week, I came back for the Xzlion Protection.

Both David and Lara were welcoming and friendly when I came back the week after I bought the car. I feel tht I could call them with any questions I might have about the car,

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Husband leased a new GS two months ago and had a good experience with the process. We wanted a second car did the whole deal over email and phone no need to waste time at dealer. We never go into a dealership to buy we know what we want and then email. David was prompt, responsive, took pictures of the car for me had paperwork all ready when we came into dealer and was out in 20 minutes. Most dealers tried to get us to come in which an take forever and be awful especially with a child. No pressure easy and enjoyable.

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This was the classic bad car experience that you read about in the paper or see on television. Joseph Yusufov was condescending, rude and downright insulting. Not only did he suggest that I could not afford a Lexus...although I drove there in one....he got into an argument with a family member while negotiating a deal and then screamed at me out of nowhere... to the point where the business which was going to finance my car...reported him for being rude to them!!! I have yet to hear from the managers regarding my incident with this "sudo salesman". I would hope they would re-train this person...because he is not a man.....in the area of customer service....Women beware!!! They are NOT kind to us if we are alone and purchasing on our own!!!!

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Joe Fass was a very professional Sales Consultant. He took his time and was very patient reviewing all of our options for the Lease of our vehicle. I would highly recommend the Dealership Lexus of Route 10 in Whippany, N.J. and Joe Fass as the Sales Consultant.
He made the process so effortless and was extremely keen to detail for the vehicle we wanted to lease.

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My wife and I had a wonderful experience with all of the employees involved in our consideration and then lease of a Lexus. The effort by everyone was fantastic. Great job by all. You are now our dealership!

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Great car buying experience! Joe and crew were great. Best prices by far right up front. No BS typical of most dealers. Straight forward and upfront with a great customer lens.

I will return.

Jim.

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