Read Reviews Lexus of Route 10

Lexus of Route 10

Lexus of Route 10

130 Route 10 West
Whippany, New Jersey 07981


(973) 319-7900

Lexus of Route 10
Manufacturer: Lexus

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    5.0
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 140 reviews

4.9

4.9 out of 5

142 lifetime reviews

Lexus of Route 10

Most Reviewed Employees

  • Joe FassJoe Fass
    Master Certified Sales & Leasing Professional
    66 reviews
  • Christine FestaChristine Festa
    Master Certified Sales & Leasing Professional
    19 reviews
  • Lara BlanerLara Blaner
    F&I Manager
    11 reviews
  • Don LombardiDon Lombardi
    Master Certified Sales & Leasing Professional
    10 reviews
  • Mari DoneMari Done
    F&I Manager
    9 reviews
  • Sean ByrneSean Byrne
    Sales & Leasing Professional
    7 reviews
  • Eric LilienthalEric Lilienthal
    Sales & Leasing Professional
    7 reviews
  • Carl BraunschweigerCarl Braunschweiger
    Sales & Leasing Professional
    6 reviews
  • Phil MeolaPhil Meola
    Sales Consultant
    5 reviews
  • Nick IannacconeNick Iannaccone
    Service Consultant
    5 reviews
View All Employees

Cars For Sale by this Dealer

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Certified: Lexus of Route 10

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Lexus of Route 10 has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Lexus of Route 10

Welcome to the Lexus of Route 10 DealerRater page. We are excited to have the opportunity to introduce you to our dealership, inform you about our departments and the services they offer and introduce you to our staff.

Our staff at Lexus of Route 10 is committed to selling and servicing the finest automobiles in a friendly, comfortable atmosphere. Each and every member of our team is dedicated to making your experience at our facility a pleasant one.

We thank you for your patronage and look forward to serving you in the future.

Sincerely,
-Lexus of Route 10

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 8:30 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 9:00 PM

Tuesday: 7:00 AM - 9:00 PM

Wednesday: 7:00 AM - 9:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 9:00 PM

Saturday: 8:00 AM - 6:00 AM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

Drive-In Service Free Drinks
Automated Car Wash Free WiFi
Customer Lounge Area Instant Financing
Express Service Parts Store
Free Coffee Television

kblll02
5/20/2013 7:23:52 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lara BlanerLara Blaner
Frank RuvoFrank Ruvo
Lou VouthourisLou Vouthouris
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Route 10:

Right from the onset, Lou Vouthouris knew my needs and was great in matching the car to my needs. was not at all pushy, very friendly, and we closed the deal in 15 mins. Lou is one of the best sales people I have met. he made the entire car buying experience enjoyable- and I am sure most people dread the negotiation, but Lou and the Lexus of Route 10 team were fabulous. Frank came and closed out the deal very quickly and they took my GX without any issues (I traded my GX for a new SUV)

Lara from the finance team was great in getting all the financing of the car ready and made it very easy.
KRB

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BacktoRt10Lexus
5/19/2013 3:03:20 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sean ByrneSean Byrne
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Route 10:

Sean Byrne is true to his word - he said he wanted my business back to this dealership and he did it by offering me a lease which was $86/mon. less from his original offer, after I had shopped around at another dealership. He was not pushy and respected my time without having an entourage of "managers" trying to intimidate me for a higher price. Overall it was a pleasant experience (as far as car shopping can really be) which was completed in just two visits. If you dislike shopping for a car or dealing with patronizing & obnoxious salespersons, and looking for a Lexus - Sean Byrne is your man!

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Cwash215
5/10/2013 10:17:07 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe FassJoe Fass
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Route 10:

I started my search online for my next vehicle. When I saw something of interest I called, Joe Fass picked up and it was history from there. Unfortunately a deal couldn't be structured during the 1st visit. However, with my continuos search- the vehicle was still available over a month later...at a price that for me was doable and justified. I called Joe's cell and to my surprise he picks up and says "CHRIS, how have you been." Wow, the man kept my contact info and ACTUALLY SAVED MY INFO. I would recommend him to anyone! True Pro!!

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JonathanWaldstreicher
5/9/2013 11:17:52 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sean ByrneSean Byrne
Phil MeolaPhil Meola
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Route 10:

Phil and Sean were fantastic. They gave me the exact price I wanted with extra features. They even drove the car to my home (about 20 minutes from the dealership) so my wife could see it before I bought it. They were an absolute pleasure to work with and I will be back again.

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emilyls
5/7/2013 12:03:52 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lara BlanerLara Blaner
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Route 10:

David Bernat took a lot of time disussing the differences between the ES350 and the ES 300h. He was enthusiastic and informative.

Lara Blanar went over the after market options, but was never high pressured. After a week, I came back for the Xzlion Protection.

Both David and Lara were welcoming and friendly when I came back the week after I bought the car. I feel tht I could call them with any questions I might have about the car,

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nadinemandel
5/4/2013 4:58:59 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
david bernat
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Route 10:

Husband leased a new GS two months ago and had a good experience with the process. We wanted a second car did the whole deal over email and phone no need to waste time at dealer. We never go into a dealership to buy we know what we want and then email. David was prompt, responsive, took pictures of the car for me had paperwork all ready when we came into dealer and was out in 20 minutes. Most dealers tried to get us to come in which an take forever and be awful especially with a child. No pressure easy and enjoyable.

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visom
4/30/2013 12:39:44 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Joseph YusufovJoseph Yusufov
  • Customer Service:

    1
  • Quality of Work:

    N/A
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    4
  • Overall Score:

    1.8

My Review Of Lexus of Route 10:

This was the classic bad car experience that you read about in the paper or see on television. Joseph Yusufov was condescending, rude and downright insulting. Not only did he suggest that I could not afford a Lexus...although I drove there in one....he got into an argument with a family member while negotiating a deal and then screamed at me out of nowhere... to the point where the business which was going to finance my car...reported him for being rude to them!!! I have yet to hear from the managers regarding my incident with this "sudo salesman". I would hope they would re-train this person...because he is not a man.....in the area of customer service....Women beware!!! They are NOT kind to us if we are alone and purchasing on our own!!!!

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Papimami
4/27/2013 10:59:03 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe FassJoe Fass
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Route 10:

Joe Fass was a very professional Sales Consultant. He took his time and was very patient reviewing all of our options for the Lease of our vehicle. I would highly recommend the Dealership Lexus of Route 10 in Whippany, N.J. and Joe Fass as the Sales Consultant.
He made the process so effortless and was extremely keen to detail for the vehicle we wanted to lease.

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aroth225
4/27/2013 5:31:28 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mari DoneMari Done
Joe FassJoe Fass
Eric LilienthalEric Lilienthal
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Route 10:

My wife and I had a wonderful experience with all of the employees involved in our consideration and then lease of a Lexus. The effort by everyone was fantastic. Great job by all. You are now our dealership!

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Jmmmmm
4/27/2013 2:03:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe FassJoe Fass
Eric LilienthalEric Lilienthal
Eric RubyEric Ruby
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Route 10:

Great car buying experience! Joe and crew were great. Best prices by far right up front. No BS typical of most dealers. Straight forward and upfront with a great customer lens.

I will return.

Jim.

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