Lexus of Smithtown

Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus of Smithtown:
Simply ridiculous.. Service department is a joke. They don't want to perform work that is recalled by Lexus unless they break something. I had a cracking windshield trim replaced on my car and they broke my windshield! They take 2+ hours for an oil change only. I took my car in for 3 major recalls and when they "Fixed" it. Check engine light came on and Check VSC. They said it was fixed and my car was washed. After asking why the check engine light was on in the first place, I was told "What, are you a mechanic or something?" very rudely. I go outside my car is not washed so Mike Biscardi drives it and literally has to wash it himself as I see him doing it. After he washes it, he goes right back into the service garage to for the check engine light.. I guess I don't need to be a mechanic to realize how crappy their techs and customer service is.. They tried blaming me because I have an intake. A F-Sport Intake that LEXUS SELLS! They dont even know their own parts. They charge ridiculous prices. $700+ for a Black pearl emblem set when other dealers sell for $300. Avoid using if at all possible.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexus of Smithtown:
I recently went to purchase the 2007 ES350 from lexus of Smithtown and could not believe how awsome the purchasing experience was. I would definitely recomend the salsperson and the dealership. I went to Massapequa & Ralley and not one person approached me in a timely manner. I would never go back there again. Lexus of Smithtown is a class act organization....

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus of Smithtown:
These guys are full of it. I had a family member pay for service. A tire rotation to be exact. They only performed a tire rotation on the right side of the vehicle. I can't accept this from a service department. What am I BLIND?

In addition, a tail light went out one day, and I asked for them to use dielectric grease on the replacement bulb. Did they do that, NO. As a result, the replacement bulb went out two weeks later. Did they service it for free, NO. After that, there was a short in the wiring causing the blinker to blink fast. This could have all been avoided if they took the time to do the work properly and as asked.

Their prices are not fair and reasonable. Quality is not job one. Do the work right, and it will speak for customer service.

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