Lexus of Smithtown

Lexus of Smithtown
700 Middle Country Road
St. James, New York 11780
(631) 360-3200

Manufacturer: Lexus

Most Reviewed Employees
Robert Rossworn Robert Rossworn
Sales Manager
Arjun Vir Arjun Vir
Sales / Leasing Consultant
Abbas Rajani Abbas Rajani
Client Care Manager
Kenneth Goldberg Kenneth Goldberg
Sales Associate
Frank Loviglio Frank Loviglio
Sales / Leasing Consultant
David Hitt David Hitt
Sales / Leasing Consultant
Matt Trubia Matt Trubia
Sales / Leasing Consultant
Taylor West Taylor West
Sales / Leasing Consultant
Anthony Anthony "Bud" Mastroianni
Pre-Owned Consultant
Michael Mandolese Michael Mandolese
Sales / Leasing Consultant
Need a New Car?

Dealership Amenities
Automated Car Wash
Cable TV
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Parts Store


Twenty-Four Month Rating: 4.9/5
167 Reviews
Lexus of Smithtown

Overall Score: 5 Star Rating4.9



About Lexus of Smithtown
Certified: Lexus of Smithtown
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Lexus of Smithtown has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Lexus of Smithtown
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.


LawrenceSoboll
5/21/2012 6:07:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Walter Maron

My Review of Lexus of Smithtown:
Walter Maron presented himself as a consummate professional. He was relaxed in his approach to the sale of my GS 350 2013 Lexus. Bravo Walter.

Share on Facebook

Was this review helpful to you? Yes | No
zubbies8486@yahoo.com
5/18/2012 11:34:28 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Burns, Taylor West

My Review of Lexus of Smithtown:
I have just recently leased my first Lexus from Lexus of Smithtown. My overall experience was superb and far better than that with the previous dealers from which I leased my cars. My sales person, Taylor West, and sales manager, Tim Burns, were extremely friendly, helpful and professional thoughout the process. They helped steer me in a direction that got me the car that I needed and actually saved me money at the same time. There was never any pressure to make a decision and the process was easy and never hurried. I am very impressed and pleased with Lexus of Smithtown and the two professionals that worked with me to create an excellent deal. I look forward to enjoying my car, but would not hesitate to return to Lexus of Smithtown when I am ready for the next one!

Share on Facebook

Was this review helpful to you? Yes | No
elaine spitzer
5/15/2012 10:25:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Rossworn

My Review of Lexus of Smithtown:
Most of my female friends dread the purchasing of a new car. The negotiating with a stereotypical "car salesperson" is a daunting task, one in which most send their husbands/or boyfriends to do. I, however, am happy to attest to a different experience. I had owned my RX for almost three years. My husband was out of town, and it seemed as if I was to go solo on the leasing of my next car. I leased two cars from Bob previously, and knew he was meticulous, knowledgeable, personable, and most importantly, trustworthy. After sitting in Bob's office for a while, I proudly called my husband and told him that I had just bought a new car!! I picked the car up today, and am thrilled with my new purchase.

I feel as if this experience is an important one to retell. A car is an expensive purchase. It is imperative for those in sales to be trained to allow the customer to feel as if she/he is going to be taken care of, not taken advantage of. My husband and I both thank Bob for allowing us to have an enjoyable experience each time.

Share on Facebook

Was this review helpful to you? Yes | No
bjc323
5/14/2012 10:35:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Rossworn, Matt Trubia

My Review of Lexus of Smithtown:
I have just leased my third Lexus, but the first one from Lexus of Smithtown. My overall experience was superb, and far better than that with the previous Lexus dealer from which I leased my cars. The salesman, Matt Trubia, and sales manager, Bob Rossworn, were extremely helpful and professional thoughout the negotiation process. They helped steer me in a direction that got me the car that I needed and actually saved me money at the same time. There was never any pressure to make a decision and the process was never hurried. I am very impressed with Lexus of Smithtown and the two professionals that worked with me to create an excellent deal. I look forward to enjoying my car, but will not hesitate to return to Lexus of Smithtown when I am ready for the next one!

Share on Facebook

Was this review helpful to you? Yes | No
howardk272
5/14/2012 9:37:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Rossworn

My Review of Lexus of Smithtown:
I have been a customer of the dealership since 2005. I have always received the very best service and advice on leasing decisions, purchase decisions and options available to me. The advice has always been freely given and carried the utmost honesty. I have recommended Smithtown Lexus without reservation to both friends and colleagues. They're the best.

Share on Facebook

Was this review helpful to you? Yes | No
boholst77
5/13/2012 9:04:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Loviglio

My Review of Lexus of Smithtown:
Had an excellent and truly outstanding experience. The features of the vehicle were thoroughly explained and it was delivered in perfect condition. I felt that everyone went above and beyond.

Share on Facebook

Was this review helpful to you? Yes | No
citadel1
5/13/2012 8:15:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joseph Giaquinto, David Hitt, Robert Rossworn

My Review of Lexus of Smithtown:
Buying or leasing a car is one of my least favorite things to do. This was the second vehicle that I have leased at Lexus of Smithtown. In both cases, my experience with the folks here were actually enjoyable. Robert and all of his staff were knowledgeable, courteous and professional, and each of them made me feel comfortable in the negotiations. They never rushed me into a decision and when the process was completed I felt that I had received a fair deal.

When my new lease expires, I fully intend to call Robert, Joe or David for my next acquisition.

C. Farrell

Share on Facebook

Was this review helpful to you? Yes | No
jneary1
5/12/2012 3:11:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Mandolese

My Review of Lexus of Smithtown:
I have been going to this dealer for a number of years. I have always had excellent service and I am always treated like a valuable customer. I wish all dealerships worked to this standard.

Share on Facebook

Was this review helpful to you? Yes | No
First time Lexus Purchaser
5/12/2012 7:43:18 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Hitt, Robert Rossworn

My Review of Lexus of Smithtown:
Excellent experience. The best experience I have encountered in purchasing a vehicle. Price of vehicle, service, timeliness of delivery, quality of vehicle and any items that were added to the vehicle were truly outstanding. The financing department worked to achieve an exceptional rate for an exceptional vehicle. The salesman and sales manager were extremely courteous. The salesman spent a significant amount of time instructing me on all of the features of the vehicle.

Share on Facebook

Was this review helpful to you? Yes | No
sparky978
5/8/2012 9:20:55 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Galante, Abbas Rajani, Arjun Vir

My Review of Lexus of Smithtown:
Lexus of Smithtown was fabulous. The sales person Arjun Vir and sales manager Frank Galante were personable, knowledgeable and were sincere in satisfying my wife and I in the purchase of our new GS 350. They were professional in their approach and worked very hard to give us a deal that I we both felt very comfortable with.
My experience with other dealerships were after you picked up the car, you would not hear from your sales person again. Not true with Lexus of Smithtown. Arjun called me several times after the sale to make sure I was satisfied with the vehicle and offered to assist me with the many features of the new GS. Thus far, the attention I have been given by Arjun and Frank have exceeded my expectations.
I would also like to mention that the day I scheduled to pick up the car, Arjun could not be there due to a pre-arranged vacation. As such, he arranged for Abbas Rajani to deliver the car to me in his absence. Similar to Arjun and Frank, Abbas way exceeded my expectations. He was professional, soft spoken, thorough and spent as much time with us as needed to go over the cars features. His best quality was his technical understanding of the vehicle. Before leaving, Abbas gave us his cell phone number and told us to call him anytime if we have questions...... Totally unheard of from a dealership!!!!
All three, Arjun, Frank and Abbas should be congratulated. They are GREAT ambassadors for Lexus of Smithtown. I would strongly recommend the dealership to anyone.

Share on Facebook

Was this review helpful to you? Yes | No

Reviews 11-20 >>