Josh approached me in the bay area, led me to his office, and allowed me to enter the office first. 45 minutes was the initial time estimate to repair my RX but, on the evening I arrived, Josh informed me that the technician increased the time estimate to more than 45 minutes. So, my RX would be kept overnight (if I decided to leave it based on the revised time estimate). At the same time, Josh informed that a courtesy RX was being prepared. Several vehicles were in the bay--and even more customers--but I felt that my RX was important. Here's my highest compliment: stress and stress management are daily activities. Even small positive, personal interactions/conversations help manage stress. So, even though I live 20+ miles away, I'm strongly considering bringing my RX in for regular maintenance. Right now, I take it to Toyota of McDonough (about 7 miles away) along with my Avalon.
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