Lexus of South Atlanta

Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus of South Atlanta:
Went in for warranty work. Right headlight was fogged. Left headlight bulb out.

They said the car had been wrecked, so the wouldn't fix the problems. Well, OK, I guess you cant warranty work done by someone else.

So I asked how much to fix the problem. $368 for a new HID bulb, $548 for a new headlight enclosure for the right side. And he said my "headlight ECU" on the left side was missing, so thats another $400.

I can't affford that so I drove home and looked at it myself. Turns out I was missing a 15 amp fuse for the left side headlight.

It now works.

So either they KNEW that I didn't need the new bulb/"ECU" or didn't even check the fuses.

I undersand the new headlight enclosure just can't believe the price

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus of South Atlanta:
This is the closest dealership to my house. Scott Ross, one of their service reps, is great and is their only saving grace there. I've taken my car in on several occasions and each time I have to return because they've fixed one thing but broken something else. One time, they didn't reset the computer to open the windows at one touch so I had to return for that. Another time, I got one of their expensive detail jobs and it only looked like they did the basic "free" vaccuuming. I requested that they re-do the detail and provide me with another one. The worst thing was when I took the car in thinking there was something wrong with the battery, since it wouldn't always start up on the first try. Their mechanic couldn't find anything wrong with the car. After two months and a number of times where I'd have to call people to pick up my son or couldn't make it to work because my car wouldn't start, I finally took it to a non-Lexus mechanic nearby. That mechanic instantly found out that the battery needed replacing. I went through a lot of inconvenience all because of something their mechanic should have easily caught. Overall, I've been dissatisfied with the quality of the work done there and have tried to take my car whenever possible to a different dealer even though it's pretty inconvenient for me to do so. Also, other dealerships provide much better amenities regarding snacks than this one does.

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