Great car, excellent service - our first expierence with Lexus, definately love the car ........
Thank you Ron, pleasant working with you, appreciate your patience!:) F and J.Zawatski :)

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Imagine the challenges of buying a car 1900 miles away? How can you verify the condition of the car? How quickly does the sales person respond to your questions? How can you trust the relationship that you are building with the dealership, especially when you know you will not meet face to face? These and many more were the questions that I faced as I recently totaled a Lexus IS 350 (which saved my life) and was now going through the process of finding a similar replacement vehicle. I searched the internet for the exact car and condition I wanted, and located the vehicle at Lexus of Tuscon. When I began researching the car and the dealership, I started by reading reviews of the dealership based on comments from locals, and more importantly repeat car buyers. I personally have never seen a dealership receive an overall rating of 4.9 out of 5 and decided to post an internet request for more information.

Within the hour I had received a personal call from Joli Gaskell, and from there I realized I was working with a dealership that listened to their customer needs, and then worked to make that customer experience outstanding. Communication with Joli was friendly, honest, accurate, and open to ideas about how to make this simple and the least stressful. In short number of days paperwork was exchanged, the car was delivered to the my residence (3 days ahead of schedule!), and I was driving a beautiful car in perfect condition. I have told my friends and colleagues just how easy it was to buy with confidence and assurance from a dealership 1900 miles away, and would encourage anyone seeking a new or used Lexus to consider a purchase from Joli, Bryan, and the team at Lexus of Tuscon at the Automall.


Thanks,
Holly of Columbus, OH

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We were looking for an older car with low mileage on it as a second car here in AZ. At this dealer there was an unbelievably clean car...looked brand new for a 2002. Joli and Ron mostly dealt with my husband but they allowed him to take car home for a trial run. We had some health issues involved so we wanted to make sure the car was the one for us. As it turned out, it was a bit too wide for our car port so we decided against it. But I have to say we had the greatest service that we've ever had anywhere. Joli and Ron were so considerate and helpful. They went way beyond what they needed to do to accommodate us

We would definitely return to this dealership in the future.

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After a car accident, I was dreading the search for a new (pre-owned)car. I got to Royal Lexus by mistake--I was looking for Royal Buick--and I was helped by Raylene. It was my lucky day! She made the whole process a pleasure. Bob Bush was my service representative years before at Royal Buick Speedway, and he helped me decide on the Lexus I ended up buying, by going over it with a "fine tooth comb."

I bought my first Royal Buick in 2001, and I can recommend them highly. Thank you, Raylene and Bob, for helping me find a great car.

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I have been a happy Lexus owner for the past 3 years and when it came to time to buy another vehicle I DID NOT shop around, I just went straight to my Lexus dealer.

Why? Because of 3 reasons:

#1 - Best quality & reliable vehicle that I've ever owned!

#2 - Best service department that I've ever had the pleasure of dealing with!

#3 - They have spoiled me rotten and I'm a loyal customer because of it!

Thank you Joli, Jerry, Bob & Paul, you the BEST!

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Bought 2004 Ford Thunderbird. Dealership said there we no issues, all good. Paid and recieved car with damage around from fog light. Investigated photos sent and the damage was on photo. Dealership acknowledged damage but did nothing about it. Refused to respond to emails and phone calls. $400 to repair. There word is not good. Never buy on internet from them.

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This was the first time I ever bought a car by myself and I could not have had a better experience, I purchased a Lexus E350. They got the car I wanted,the colorark I wanted and all the options I wanted,and had the car there in less than a week for pickup.The car waas waiting for me on the showroom floor. Mark Koller spent almost two hours with me explaining how all the buttons worked and what the car could do. He was so knowledgable about what he sells. I would recommend this dealership to anyone whos looking for a car.

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The sales people we dealt with were very friendly, professional and knowlegeable. Training must be extensive, based on their knowlege of every detail of the 2013 car were were interested in, even though it had only been available for a couple of weeks. The person who handled the paperwork and financing informed us of what options were available (such as extended warranty) but there was no hard sell. Overall, a very pleasant car buying experience. The reason for the 4 on price is that we were unable to negotiate a significant reduction in the MSRP, but perhaps we should not have expected much on a 2 week old car. We have yet to test the service department but the salesperson made a point of introducing us to the service manager; a nice touch.

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Very personable and friendly experience for us. No pressure. Treated with the upmost respect. All information given to us was very clear and helpful. George Karshalios was very knowledgeable. It was the best car sales experience we ever encountered.

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Jolie Gaskell at Lexus at the Tucson Auto Mall made it all very easy and pleasant for me when I traded my 2007 GS on a 2012 ES model a week or so ago. I arrived at the deanship late in the afternoon and I was in rather a hurry to complete the transaction, provided we could reach agreement on the deal, because I had to leave Tucson the next day around 1 p.m. The car I actually wanted happened to be at the Speedway showroom, but Jolie arranged to have it transferred and ready for me by 10 a.m. the next day. The paperwork was finished quickly and I drove off the lot with my new car within a couple of hours. I was very happy with the service I received and I am very pleased so far with my new red ES . I will certainly return to Lexus at the Tucson Auto Mall for maintenance in the future. Thany you, Benjamin Smith, Esq.

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