My Review Of Lexus of Tucson - at the Auto Mall:
Imagine the challenges of buying a car 1900 miles away? How can you verify the condition of the car? How quickly does the sales person respond to your questions? How can you trust the relationship that you are building with the dealership, especially when you know you will not meet face to face? These and many more were the questions that I faced as I recently totaled a Lexus IS 350 (which saved my life) and was now going through the process of finding a similar replacement vehicle. I searched the internet for the exact car and condition I wanted, and located the vehicle at Lexus of Tuscon. When I began researching the car and the dealership, I started by reading reviews of the dealership based on comments from locals, and more importantly repeat car buyers. I personally have never seen a dealership receive an overall rating of 4.9 out of 5 and decided to post an internet request for more information.
Within the hour I had received a personal call from Joli Gaskell, and from there I realized I was working with a dealership that listened to their customer needs, and then worked to make that customer experience outstanding. Communication with Joli was friendly, honest, accurate, and open to ideas about how to make this simple and the least stressful. In short number of days paperwork was exchanged, the car was delivered to the my residence (3 days ahead of schedule!), and I was driving a beautiful car in perfect condition. I have told my friends and colleagues just how easy it was to buy with confidence and assurance from a dealership 1900 miles away, and would encourage anyone seeking a new or used Lexus to consider a purchase from Joli, Bryan, and the team at Lexus of Tuscon at the Automall.
Holly of Columbus, OH
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Lexus of Tucson - at the Auto MallAdded:
3/7/2013 2:28:32 PM
First, thank you so much for writing this amazing review. It means a lot to have impacted someone in such a positive way. Secondly, we know that you have many options when buying a vehicle and we are so glad that you chose Lexus of Tucson. Enjoy your new purchase!
- Joli and the team at Lexus of Tucson, Auto Mall.