buttnerw
5/5/2012 2:52:55 PM
Overall Score: 
5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Luis Santiago
My Review of Lexus of Tucson on Speedway:
Phenomenal low pressure customer service, easy to purchase a vehicle and Luis Santiago is an excellent, personable and knowledgeable sales person. Despite only purchasing a used vehicle, we felt like we were purchasing a new Lexus. Luis took the time to completely review the features of the vehicle (non-Lexus) before we arrived and went over everything in great detail. Great experience and I would definitely recommend both the dealership and the Salesperson. FYI - I have generally disliked most other car dealership experiences (the other exception was Royal Kia, which was also a great experience). Thanks Bill B.
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eljay
3/9/2012 1:21:19 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: William C Morrison
My Review of Lexus of Tucson on Speedway:
W.C. made our new car buying experiance a breeze. Top notch customer service was provided by him throughout the course of our Lexus car shopping at the dealership. His years of experience (Certified Master) shows as he is there to answer questions, help you with your test driving of different vehicles and showing you all the details of each car. The roses were such a nice touch….Thank you W.C. for making our car shopping/buying experience so enjoyable!
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Response from: Lexus of Tucson on Speedway
Added: 3/19/2012 9:53:29 PM
Thank you for such positive feedback! I am glad to know that W.C. has made your experience here so enjoyable. It is great to hear such kind words from our customers. We set the bar high in regards to customer service and it is encouraging to know that we’ve been meeting that goal. Please let us know if we can help you with anything else in the future! Be sure to check out our new Facebook page for exclusive specials.
Sincerely,
Lexus of Tucson
Eric Solheid
3/5/2012 5:27:36 PM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Shawn MacKenzie
My Review of Lexus of Tucson on Speedway:
I have been a Lexus of Tucson customer, and have leased or purchased nine Lexus auto's. The common denominator has been my association with my service representative Shawn MacKenzie. Shawn does an outstanding job for Lexus and all of his customers. I appreciate Shawn's "extra attention" that makes the difference. Dealing with Shawn sure makes the difference for me.
Eric Solheid
7490 E La Cienega Dr.
Tucson, AZ 85715
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Response from: Lexus of Tucson on Speedway
Added: 3/7/2012 4:03:18 PM
Shawn will be happy to hear your kind words. At Lexus of Tucson, we appreciate all of our customers and love hearing your feedback. Thanks for the review!
buddiegirl1
2/9/2012 11:01:29 AM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: MichaelStitzman,Luis Santiago,Jeff Steiner
My Review of Lexus of Tucson on Speedway:
My wife and I were treated with respect and courtesy during our recent visit. Our concern was handled promptly with a fair and acceptable resolution.
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Response from: Lexus of Tucson on Speedway
Added: 3/7/2012 4:04:05 PM
Glad to hear you had a great experience. At Lexus of Tucson, we appreciate all of our customers and love hearing your feedback. Thanks for the review!
Tom Coleman
1/30/2012 1:32:45 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Joey Medina, Joe Sullivan
My Review of Lexus of Tucson on Speedway:
As soon as we arrived at the lot we were met by Joey Medina. He was very warm and friendly. We told him we had checked his inventory online and were interested in the used 2011 RX350 with 9000 miles on it. Joey showed us the car, pointed out the numerous features and let us take it for a test drive. When I told him I wanted to take the car somewhere where I could get the car up to higher speeds to check residual acceleration, he willingly extended the test drive. The residual acceleration, which is good for emergencies, was good. At the time we did not intend to buy a another vehicle until next year, but with all the wonderful features, excellent reliability ratings, our color preference, and good residual acceleration we were sold on the vehicle. Joe Sullivan the business manager was very professional and thorough. The car was ready on the promised day. A very pleasant shopping experience. We are very happy with our shopping experience.
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Response from: Lexus of Tucson on Speedway
Added: 3/7/2012 4:07:55 PM
We are very glad to hear that your shopping experience with us was great. At Lexus of Tucson, we appreciate all of our customers and love hearing your feedback. Thanks for the review!
robynthwaits
1/26/2012 1:56:04 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jim Sullivan, Mike Sitzman (sp), Wayne Saunders
My Review of Lexus of Tucson on Speedway:
The Speedway Lexus Team surpassed my expectations in all ways. They went over and above the call of duty to make sure I was happy... which isn't always easy. Jim and Mike as the two managers were straight-shooters... and after being to numerous other dealerships what a breath of fresh air. Jim as finance manager has a flare not often found in finance... or car sales for that matter. Very valuable asset to Lexus. I even got flowers after I signed my lease docs from my sales person and he sat with me and explained all the tech features of my new car with patience (Thank you Wayne). Loved the team and loved my experience... it makes me love my new car even more. Thank you all! Robyn Thwaits
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Response from: Lexus of Tucson on Speedway
Added: 3/7/2012 4:09:25 PM
Our Lexus of Tucson team will be happy to hear your kind words! We are glad that you had such a great experience - thank you for your valuable feedback!
smithmichael
1/16/2012 9:51:04 PM
Overall Score: 
3.0
Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: W.C. Morrison
My Review of Lexus of Tucson on Speedway:
W. C. Morrison, our Certified Master salesman, was professional, knowledgeable and engaging. We probably would not have purchased the car had he not been there the evening we bought. Therefore, we give him the highest ratings. (We have assumed W. C. did not have the authority to fix the item that turned our experience negative so far.)
Our experience turned negative over what may seem to be a small item. The removable trunk mat looked used. It was misshappen, frayed on the edges, and the carpet nap was worn. It did not represent the high quality we expected from Lexus.
When we picked up the new vehicle, the dealership folks told us it had been received at the dealership in the worn condition. They told us to simply put something heavy on it to flatten it out. But clearly, simply "flattening it out" would not bring it within the standards one would reasonalby expect from Lexus. Frankly, we were surprised they did not offer to immediately replace it with a new, presentable mat.
We placed the mat under some heavy boxes for 36 hours. That did nothing, so when we drove down to the dealership to ask a couple of questions about operation of the car's options, we showed it to W. C. and to Joe Sullivan. We got the same inputs and no offer to make it right by replacing it with a presentable mat.
We did not argue about it. W. C. was busy with another customer. No one else offered to address the problem. So, reluctantly we will highlight it as a very negative aspect of our experience.
Regarding the optional question below, we would have written the same thing in the dealership's showroom, but perhaps a little more emphatic.
We have marked that we would recommend the dealership because we thought highly of W. C. Morrison. But without him, so far our recommendation would be "No."
Kathy and Walter Michael
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Response from: Lexus of Tucson on Speedway
Added: 3/7/2012 4:13:25 PM
Kathy and Walter, we appreciate your feedback - W.C. will be happy to hear your kind words. We are so sorry that the rest of your experience was not exceptional. at Lexus of Tucson, we strive to give every customer exceptional customer service. Please give us a call at your earliest convenience so that we can make this right.
Sincerely,
Lexus of Tucson on Speedway
rharr5709
1/15/2012 11:54:25 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Luis Santiago
My Review of Lexus of Tucson on Speedway:
Very good experience with purchasing our 2012 GX 460. Luis Santiago was our sales consultant and did a fabulous job though the entire process. He went the extra mile to ensure that we were completely satisfied with our vehicle purchase. Joe Sullivan, our financial manager, was also courteous in speedily getting our documenation in order. My thanks to Lexus of Tucson on Speedway blvd - we will be back again.
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Response from: Lexus of Tucson on Speedway
Added: 3/7/2012 4:14:12 PM
At Lexus of Tucson, we appreciate all of our customers and love hearing your feedback. Thanks for the review!
jemmyjay
1/14/2012 2:45:12 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Rick Lind
My Review of Lexus of Tucson on Speedway:
Since I am employed in Afghanistan, I conducted research to purchase a Lexus RX 350 for my wife, as a Christmas present. Using the Autotrader website, I contacted a few dealerships to inquire info on the vehicle. This is how I came across Lexus of Tuscon. Rick Lind was my Sales Representative and from the first conversation to the purchase of the vehicle, he provided me with EXCELLENT customer service. Because I was coming from Afghanistan for Christmas Vacation, he ensured that the process of purchasing the vehicle was as easy as he could make it. He picked me up from the airport and ensured that I was on my way to Las Vegas (this is where I live) in a short amount of time so I could get on with the drive ahead. To top it off, once all documents were signed and the keys were turned over, Rick Lind brought out a box of Roses as an additional gift to go along with the car. WOW! Great Service! My next Lexus, for Me, will be purchased from Rick and the Lexus of Tuscon Dealership on Speedway. Thanks for everything!!
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Response from: Lexus of Tucson on Speedway
Added: 3/7/2012 4:15:07 PM
We are so happy that Rick helped you to have such a great experience with us! We look forward to you next visit!
shelspins
1/7/2012 7:19:34 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Cameron Robinson
My Review of Lexus of Tucson on Speedway:
I'm so glad my husband bought my Christmas present from Cameron! We bought my 1st Lexus from her in 2001 and it was a positive experience. 11 years later, I still feel the same! She's very professional and personable, a great representative for Lexus!
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Response from: Lexus of Tucson on Speedway
Added: 3/7/2012 4:16:06 PM
What an exciting Christmas present. At Lexus of Tucson, we appreciate all of our customers and love hearing your feedback. Thanks for the review!