Read Reviews Lexus of Wayzata

Lexus of Wayzata

Lexus of Wayzata

16100 Wayzata Blvd
Wayzata, Minnesota 55391


(952) 476-6111

Lexus of Wayzata
Manufacturer: Lexus

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  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.5

24-Month Rating

based on 311 reviews

4.8

4.8 out of 5

321 lifetime reviews

Lexus of Wayzata

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Certified: Lexus of Wayzata

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Lexus of Wayzata has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 8:30 AM - 6:00 PM

Sunday: Closed


Our Amenities

Elite of Lexus Dealer Business Center with Free WiFi
Lexus Master Certified Sales & Service Consultants HD TV Lounge
Professional, Friendly and Caring Staff Enclosed Service Drive with Valet
Lexus Quality Financial Management Services After Hours Drop-Off
Certified "Lexus Benchmark Experience" Dealer Complimentary Courtesy Cars w/2+ hour Service
Customer Lounge Area with Library Complimentary Car Wash w/Every Service
Caribou Coffee Products, Snacks & Juices Parts Boutique and Customer Counter
Children's Play Room Pet Friendly

ryguyinmn
5/3/2013 11:22:01 AM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
Ignacio Garrigos
  • Customer Service:

    2
  • Quality of Work:

    2
  • Friendliness:

    2
  • Overall Experience:

    2
  • Pricing:

    1
  • Overall Score:

    1.8

My Review Of Lexus of Wayzata:

This dealership is pathetic. The staff is rude, the service techs are unprofessional and sloppy, and if you even think of purchasing a new/used vehicle here prepare to be bombarded with emails and phone calls! Incredible. I will never shop or service here again. Next purchases will be down the street at M-B or BMW.

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eglips
4/15/2013 2:57:04 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Gerald FrantiGerald Franti
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    3
  • Overall Score:

    4.0

My Review Of Lexus of Wayzata:

Gerald contacted me after I made contact on-line concerning your pre-owned inventory. He has been very good to work with throughout my purchasing process. He was prompt in getting back to me to answer any questions and was very pleasant to deal with. I would recommend him highly.

I also enjoyed meeting DeeDee Nelson in the accessories store since she is also from ND. She is very personable and was very nice to deal with.

Your dealership is a very impressive facility, and everyone I met was very professional.

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Response From: Lexus of Wayzata
Added: 4/16/2013 1:16:33 PM

Hi,
Thanks for taking the time to leave an excellent review. Gerald and DeeDee are awesome members of our team. We are happy to hear that they were able get you into your new car. Be sure to check us out on Facebook and Twitter for insider specials. Enjoy your new ride!

Sincerely,
Rich Barfknecht
eCommerce Manager
rbarfknecht@lexusofwayzata.com
Direct: 952-697-2300

Twitter
rogers1431
4/7/2013 1:24:47 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Wes Nelson
  • Customer Service:

    1
  • Quality of Work:

    N/A
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    N/A
  • Overall Score:

    1.0

My Review Of Lexus of Wayzata:

I bought a vehicle from Lexus of Wayzata in 2010 and had an overall positive experience, and I went back in 2013 when it was time to buy another. I was working with Cal Ryan on both occasions. I found Mr. Ryan to be very professional and pleasure to work with. In 2013 I was negotiating with Mr. Ryan for the purchase of a previously owned LS460 and we found ourselves at an impasse related to a misunderstanding of the terms of the purchase. Not a big problem, nothing that we could not have easily worked out and closed the deal. That is when Wes Nelson got involved – Mr. Nelson is some sort of manger – and I assume he was brought in help close the deal. That is not what happened, I found Mr. Nelson to be extremely arrogant an patronizing. His contempt for me as a customer was palpable and it quickly became obvious that he only wanted to sell to uninformed “lay down” customers. Mr. Nelson is the poster boy for the stereotypical repulsive used car salesman that has polluted the profession for decades. I would like to believe that Lexus of Wayzata is above that, however, as a result of Mr. Nelsons behavior I walked out of the dealership and will never go back.

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garth3n
2/27/2013 5:20:59 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ty OprishTy Oprish
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Wayzata:

After transfering our dealership from Des Moines to Wyzata and after purchasing a couple of Lexus from Ty Oprish and having them serviced by Tom Bennett, we give this dealership an A+. We drove our Lexus SUV to Vegas and used the wrong Lexus key -- Tom Bennett and his staff worked through our problem without any towing or expense. We were thinkng about trading our SUV and our salesman (Ty Oprish) had a day off and found out we were in town and came to the dealership and with his consultation purchased a beautiful 2010 Cyclone colored SUV. These guys believe in the Lexus quality and believe that friendliness is tied in with quality of work. WILL BE BACK. Gary and Sandy

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Response From: Lexus of Wayzata
Added: 2/28/2013 2:09:07 PM

Gary, thank you very much for taking the time to write this excellent review. We really appreciate your feedback and continued support. It is great to hear that our team was able to assist you in finding a vehicle that you love. If you need any thing else from us at all, don't hesitate to let us know. Thanks again; we're looking forward to your next visit!

Sincerely,
Rich Barfknecht – eCommerce Manager
952-697-2300
rbarfknecht@lexusofwayzata.com

Twitter
modela
2/16/2013 12:19:11 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike GleasonMike Gleason
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Wayzata:

When I went to Lexus of Wayzata, I was impressed by how Mike Gleason welcome me and talk about what he can do to help achieve my goal of finding my next car. I've explained to Mike that I am looking at purchasing a used car and would like to test drive a few. He was very helpful and accommodating to my needs. He was very professional and on top of everything. He was an excellent and outstanding sales person who you can trust of what you can get out of your money. Financing went thru with no problems. Mike took care of everything, detailed and prep the car I purchased in time for delivery. I have a nice 2004 Lexus S330 that looks new and polished and in excellent condition. I was very pleased and satisfied.I have recommended him to several friends who plans on purchasing a Lexus soon. Please don't hesitate to ask for Mike Gleason at Lexus of Wayzata branch when you plan to purchase a Lexus car in the future.Thank you Mike!

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Response From: Lexus of Wayzata
Added: 3/4/2013 3:43:19 PM

Hi Modela,
Thanks for your awesome review! We are happy to hear that Mike was able to get you into your new Lexus!! Be sure to like us on Facebook and follow us on Twitter for insider specials. Thanks again for your business.

Sincerely,
Rich Barfknecht – eCommerce Manager
952-697-2300
rbarfknecht@lexusofwayzata.com

Twitter
nananancy
2/4/2013 7:07:43 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John Stalberger
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Lexus of Wayzata:

I bought my vehicle new from Lexus of Wayzata and have had the service work done there. I have never had a problem. Work is done promptly and appointments are always convenient for me. The staff seems to go out of their way to make sure the customer is treated very well.

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Response From: Lexus of Wayzata
Added: 3/4/2013 3:45:08 PM

Hi Nancy,
Thanks for your excellent review!! We are always happy to hear about our satisfied customers. Be sure to like us on Facebook and follow us on Twitter for insider specials.

Sincerely,
Rich Barfknecht – eCommerce Manager
952-697-2300
rbarfknecht@lexusofwayzata.com

Twitter
P76021
1/26/2013 6:27:00 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
1
  • Customer Service:

    2
  • Quality of Work:

    4
  • Friendliness:

    3
  • Overall Experience:

    3
  • Pricing:

    3
  • Overall Score:

    3.0

My Review Of Lexus of Wayzata:

Tip #1 (for Lexus): when someone comes in with a coupon/is not a frequent service customer you should provide customer service well beyond what is already expected. You will only win if you can make this customer a regular.

Tip #2 (for Lexus): customer service is the only thing that differentiates you from the competition. Remember that.

Tip #3: (for Lexus): if you can't make a service deadline, then don't set them. Else, the customer should be compensated.

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Response From: Lexus of Wayzata
Added: 3/4/2013 3:47:58 PM

Hi,
Sorry to hear about your less than satisfactory experience. Please contact me so that we can further discuss your situation.

Sincerely,
Rich Barfknecht – eCommerce Manager
952-697-2300
rbarfknecht@lexusofwayzata.com

Twitter
Bucks12
1/21/2013 11:08:59 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jon StusseJon Stusse
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lexus of Wayzata:

I had a great experience with Jon at Lexus of Wayzata. He was very helpful and diligent in his effort to work out a deal on my RX350 that would work for me. I appreciate his hard work and honesty.

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Response From: Lexus of Wayzata
Added: 3/4/2013 3:49:54 PM

Hi,
Thanks for taking the time to leave a great review! Jon is an awesome member of our team. We are happy to hear that he was able to help you with your RX350! Be sure to check us out on Facebook and Twitter for insider specials!

Sincerely,
Rich Barfknecht – eCommerce Manager
952-697-2300
rbarfknecht@lexusofwayzata.com

Twitter
DWH
1/14/2013 4:09:44 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ignacio GarrigosIgnacio Garrigos
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    N/A
  • Pricing:

    4
  • Overall Score:

    4.7

My Review Of Lexus of Wayzata:

Visited Ignacio based on the referral of a friend. Ignacio made buying our Lexus ES350 a very pleasant experience. He listened to what I wanted, guided me through the process but wasn't in the least bit pushy nor did he rush me when I was a bit indecisive. His follow up since the purchase has been great.
Without hesitation I will refer others to Ignacio and Lexus of Wayzata.
Your entire staff is very welcoming and pleasant.

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Response From: Lexus of Wayzata
Added: 3/4/2013 3:55:11 PM

Hi DWH,
Thanks for your awesome feedback!! Ignacio is an awesome member of our team. We are happy to hear that he got you into your new Lexus without a hitch. Be sure to like us on Facebook and follow us on Twitter for insider specials.

Sincerely,
Rich Barfknecht – eCommerce Manager
952-697-2300
rbarfknecht@lexusofwayzata.com

Twitter
vburns12
1/14/2013 3:10:04 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike GleasonMike Gleason
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Lexus of Wayzata:

Mike, it was a pleasure workng with you to purchase my 3rd Lexus. You were courteous and showed nothing but professionlism in selling me my car. I'm looking forward to continued service with Lexus of Wayzata.
Thanks again,
Vicki Burns

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Response From: Lexus of Wayzata
Added: 3/4/2013 4:00:41 PM

Hi Vicky,
Sorry for the late response. We are happy that you took the time to give us your awesome feedback!! Mike is an awesome member of our team. We are glad to hear that he was able to get you into your new Lexus! Be sure to like us on Facebook and follow us on Twitter for some insider specials. Thanks for your continued support.
Sincerely,
Rich Barfknecht – eCommerce Manager
952-697-2300
rbarfknecht@lexusofwayzata.com

Twitter

Reviews 11-20 >>