"Very helpful and considerate through the entire process!"
Gerald provided excellent help and had a very sincere and honest approach throughout everything! I was never pressured or felt obligated to buy a car from him. He was always very professional and understanding. He provided clarity to many questions I had and was able to overcome a few concerns and obstacles in the beginning. He demonstrated a genuine desire to make sure I was completely satisfied with the car. This has been the best car purchase experience I have ever had! Thank you, Gerald!
"How you Responded"
Just a short note to express our appreciation for how you responded and addressed our vehicle delivery experience. As I noted, we cannot changed what happened, it's more important to us how you respond (kairos moment) going forward, which you and your Team did respond.... meeting/exceeding our expectations. Thank you.
How you and your Team responded amplified your commitment to your customers efficacious experience and their overall complete satisfaction.
Again, thank you Mike.
Jeff & Tami
Visited with 25k to spend on a used Lexus ES350. Did not feel the salesman was motivated to sell... showed me one car and did not even want to negotiate from the feeling I got... pretty disappointed. Other Lexus dealerships have been more friendly. Spent 20 minutes and then gone..