"How you Responded"
Just a short note to express our appreciation for how you responded and addressed our vehicle delivery experience. As I noted, we cannot changed what happened, it's more important to us how you respond (kairos moment) going forward, which you and your Team did respond.... meeting/exceeding our expectations. Thank you.
How you and your Team responded amplified your commitment to your customers efficacious experience and their overall complete satisfaction.
Again, thank you Mike.
Jeff & Tami
Visited with 25k to spend on a used Lexus ES350. Did not feel the salesman was motivated to sell... showed me one car and did not even want to negotiate from the feeling I got... pretty disappointed. Other Lexus dealerships have been more friendly. Spent 20 minutes and then gone..
"Amazing experience !!!"
I was blown away by the service and attentiveness that Ignacio exhibited. I was just intending on looking at your vehicles and comparing pricing on another car I had placed deposit on at another Dearlership. Ignacio was professional and happily continued to show me his cars while acknowledging that the dealership we were working with had a good reputation. I was interested in a specific price point and Ignacio worked on providing the best price and a car that was best suited for me. I totally love my new Lexus NX200T. It was the best car buying experience!!! Thank you!