As an addendum to our previous review, we wanted to acklowledge Russell Lawrentz. Although we had worked extensively through prior phone calls and emails with another member of the salesforce,Ignacio, we were only able to come to the dealership on the one day he was scheduled to be out of the office. Russell was great to work with. Very thorough, professional. We enjoyed Russell's "no hard sell" demeanor. Because we had never owned a Lexus, we of course, had many questions - of which Russell was able to explain to us well. He guided us through a wonderful test drive experience, all the way through the purchase process. Although we live outside of metropolitan area, this was a very easy purchase process. We left confident that we would be treated equally as well after purchase. Outstanding staff at Lexus of Wayzata! We plan to work with this dealership well into the future. they are truly the "gold standard".
Did you find this review helpful?