This dealership is pathetic. The staff is rude, the service techs are unprofessional and sloppy, and if you even think of purchasing a new/used vehicle here prepare to be bombarded with emails and phone calls! Incredible. I will never shop or service here again. Next purchases will be down the street at M-B or BMW.

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Gerald contacted me after I made contact on-line concerning your pre-owned inventory. He has been very good to work with throughout my purchasing process. He was prompt in getting back to me to answer any questions and was very pleasant to deal with. I would recommend him highly.

I also enjoyed meeting DeeDee Nelson in the accessories store since she is also from ND. She is very personable and was very nice to deal with.

Your dealership is a very impressive facility, and everyone I met was very professional.

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I bought a vehicle from Lexus of Wayzata in 2010 and had an overall positive experience, and I went back in 2013 when it was time to buy another. I was working with Cal Ryan on both occasions. I found Mr. Ryan to be very professional and pleasure to work with. In 2013 I was negotiating with Mr. Ryan for the purchase of a previously owned LS460 and we found ourselves at an impasse related to a misunderstanding of the terms of the purchase. Not a big problem, nothing that we could not have easily worked out and closed the deal. That is when Wes Nelson got involved – Mr. Nelson is some sort of manger – and I assume he was brought in help close the deal. That is not what happened, I found Mr. Nelson to be extremely arrogant an patronizing. His contempt for me as a customer was palpable and it quickly became obvious that he only wanted to sell to uninformed “lay down” customers. Mr. Nelson is the poster boy for the stereotypical repulsive used car salesman that has polluted the profession for decades. I would like to believe that Lexus of Wayzata is above that, however, as a result of Mr. Nelsons behavior I walked out of the dealership and will never go back.

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After transfering our dealership from Des Moines to Wyzata and after purchasing a couple of Lexus from Ty Oprish and having them serviced by Tom Bennett, we give this dealership an A+. We drove our Lexus SUV to Vegas and used the wrong Lexus key -- Tom Bennett and his staff worked through our problem without any towing or expense. We were thinkng about trading our SUV and our salesman (Ty Oprish) had a day off and found out we were in town and came to the dealership and with his consultation purchased a beautiful 2010 Cyclone colored SUV. These guys believe in the Lexus quality and believe that friendliness is tied in with quality of work. WILL BE BACK. Gary and Sandy

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When I went to Lexus of Wayzata, I was impressed by how Mike Gleason welcome me and talk about what he can do to help achieve my goal of finding my next car. I've explained to Mike that I am looking at purchasing a used car and would like to test drive a few. He was very helpful and accommodating to my needs. He was very professional and on top of everything. He was an excellent and outstanding sales person who you can trust of what you can get out of your money. Financing went thru with no problems. Mike took care of everything, detailed and prep the car I purchased in time for delivery. I have a nice 2004 Lexus S330 that looks new and polished and in excellent condition. I was very pleased and satisfied.I have recommended him to several friends who plans on purchasing a Lexus soon. Please don't hesitate to ask for Mike Gleason at Lexus of Wayzata branch when you plan to purchase a Lexus car in the future.Thank you Mike!

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I bought my vehicle new from Lexus of Wayzata and have had the service work done there. I have never had a problem. Work is done promptly and appointments are always convenient for me. The staff seems to go out of their way to make sure the customer is treated very well.

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Tip #1 (for Lexus): when someone comes in with a coupon/is not a frequent service customer you should provide customer service well beyond what is already expected. You will only win if you can make this customer a regular.

Tip #2 (for Lexus): customer service is the only thing that differentiates you from the competition. Remember that.

Tip #3: (for Lexus): if you can't make a service deadline, then don't set them. Else, the customer should be compensated.

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I had a great experience with Jon at Lexus of Wayzata. He was very helpful and diligent in his effort to work out a deal on my RX350 that would work for me. I appreciate his hard work and honesty.

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Visited Ignacio based on the referral of a friend. Ignacio made buying our Lexus ES350 a very pleasant experience. He listened to what I wanted, guided me through the process but wasn't in the least bit pushy nor did he rush me when I was a bit indecisive. His follow up since the purchase has been great.
Without hesitation I will refer others to Ignacio and Lexus of Wayzata.
Your entire staff is very welcoming and pleasant.

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Mike, it was a pleasure workng with you to purchase my 3rd Lexus. You were courteous and showed nothing but professionlism in selling me my car. I'm looking forward to continued service with Lexus of Wayzata.
Thanks again,
Vicki Burns

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