Lexus of Wayzata

Reason for Visit: Service

I recommend this dealer: No

My Review of Lexus of Wayzata:
Bought the car from here. Had some issues a few months back and brought it in. The car was out of warranty. I got a free loaner for the day. I recieved a call in the afternoon with my estimate of 2.5k for parts/labor.

I come in and talk to the tech. I decline the service after calling some people for advice. Waited 45mins to have my car washed (I think they tried to make my car worse) I get my car back and its worse than when I brought it in. I was charged an hour of shop labor (reasonable price) but I don't think they even looked at my car.

I brought it home and ended up doing a fluid flush with a buddy in his garage and the car has been working fine since. Its been 2 months now.

So all in all i paid about $130 for a loaner and car wash. I want to add that the sales experience initially was good. The service during the warranty period was ok. I had to bring the car in multiple times for an issue where they kepts "resetting" it until I finally spoke up about it then they replaced the item. I don't think I'd purchase another luxary auto any time soon. They are a nightmare to deal with esp when there are only 2 dealerships in town.

Was this review helpful to you? Yes | No