Lexus of Wayzata

Lexus of Wayzata
16100 Wayzata Blvd
Wayzata, Minnesota 55391
(952) 476-6111

Manufacturer: Lexus

Most Reviewed Employees
Tom Herman Tom Herman
Sales Associate
Russell Lawrentz Russell Lawrentz
Sales Associate
Jan Engel Jan Engel
Sales Associate
Ignacio Garrigos Ignacio Garrigos
Sales Associate
Cal Ryan Cal Ryan
Sales Associate
Greg Loop Greg Loop
Sales Associate
Greg Ziton Greg Ziton
Sales Associate
Mike Gleason Mike Gleason
Sales Associate
Jamie Shapiro Jamie Shapiro
Sales Associate
Jon Stusse Jon Stusse
Sales Associate
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Dealership Amenities
Elite of Lexus Dealer
Lexus Master Certified Sales & Service Consultants
Professional, Friendly and Caring Staff
Lexus Quality Financial Management Services
Certified "Lexus Benchmark Experience" Dealer
Customer Lounge Area with Library
Caribou Coffee Products, Snacks & Juices
Children's Play Room
Business Center with Free WiFi
HD TV Lounge
Enclosed Service Drive with Valet
After Hours Drop-Off
Complimentary Courtesy Cars w/2+ hour Service
Complimentary Car Wash w/Every Service
Parts Boutique and Customer Counter
Pet Friendly

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 8:30 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
296 Reviews
Lexus of Wayzata

Overall Score: 5 Star Rating4.9



About Lexus of Wayzata
Certified: Lexus of Wayzata
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Lexus of Wayzata has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



mebinger
5/16/2012 4:52:55 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Russell Lawrentz

My Review of Lexus of Wayzata:
I was parting ways with my 2004 BMW 330xi, and was looking for a upgrade. It was a Saturday and we had been to a slew of other dealerships and was in the market for a Lexus. As we were driving down the highway, we spotted Lexus of Wayzata. We figured the place was closed, being that it was around 7 o' clock, but we decided to take a look and check out their inventory. As we we arrive we noticed that the place was in fact closed but Russell approached us out in the lot and asked if we had any questions at all. I said I was just looking and I knew that they had just closed so I didn't want to take up any of his time, so I asked for his card so that I could stop by on Monday.

The following Monday, I went to a slew of other dealerships, and still hadn't found, "the one". So again last stop, I went to Lexus of Wayzata. As soon as I walked in, I instantly felt welcome. At no point did I get the snooty, pretentious feel that you get at some luxury dealerships. So I requested to see Russell. As soon as he was available, I was greeted with a handshake, and a smile, and he asked what he could help me out with. I gave Russell a ballpark idea of where I wanted my monthly payments to be, and what I could afford. We looked through the inventory and we landed on a Lexus 2006 GS300. We test drove it and it was solid. Everything was there. The customer service, the ideal car, cost, and all the perks. I was sold.

After a few weeks of the purchase I noticed that there was some bubbling on the rims. I gave Russell a call and notified him of the situation and I wanted to know if there was anything that we could work out. The rims unfortunately were not covered under warranty, so I was expecting to pay a little out of pocket. Russell said he would talk to his manager and see what he could do. I was expecting to be denied service and end up paying for the rims to be refinished. Russell gave me a call a few minutes later and explained that they would cover the cost of the rims 100%.

Overall, was floored with my entire experience at Lexus of Wayzata. Especially coming from Russel. Not only does he understand the idea of customer service, but also understands the idea of building a relationship with the people he comes in contact with. Very personal, great attitude, and knows how to treat a customer.

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asmude
4/23/2012 2:04:19 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jon Stusse

My Review of Lexus of Wayzata:
I would like to thank Jon and the staff on the pleasurable and stress free experience. I had visited a number of dealerships in the Twin Cities and your dealership provided the best experience of them all and helped me make my decision on my first Lexus. During the initial discussions about the vehicle selection, I had a number of specific requests and Jon was able to find the vehicle which fitted my requests easily and quickly. Jon was very helpful in answering all my numerous questions about the vehicle and it was greatly appreciated.

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jgk
3/31/2012 12:35:47 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Skeens

My Review of Lexus of Wayzata:
Dave Skeens was a real professional; a true pleasure to work with on my new Lexus purchase. Informative,commutative,very prompt in any replies needed either by text, e-mail, or phone, and no BS! Personable as well. He should be classified as a Grand Master! :)

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movikian
2/21/2012 4:27:02 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Kirchner

My Review of Lexus of Wayzata:
We purchased a used Lexus GX and were very impressed with everyone we worked with, especially Jim Kirchner. He breaks all of the stereotypes of a sales person.

Jim seems like a great guy that really cares about his clients and prospects.

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stpaulgirl63
2/4/2012 6:30:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Kirchner

My Review of Lexus of Wayzata:
I was looking at a car at another dealership, and that negotiation ended poorly when the overconfident salesperson dared me to walk out...and I did, right next door into Lexus of Wayzata. Jim Kirchner was great from start to finish, and I had a stress-free purchase experience. Being a busy mom, it's nice to go somewhere where they treat me like a queen for a change. Thanks for giving me a great deal on a fabulous car. I'd recommend Lexus of Wayzata and Jim Kirchner to all!

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Clippywilde
2/4/2012 2:38:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Kirchner

My Review of Lexus of Wayzata:
I've purchased 2 cars with Jim Kirchner....and will definitely be back! He took great care of us! I felt like he was focused on us! Brent Wilde

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RachelLW999
2/4/2012 10:42:13 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Kirchner

My Review of Lexus of Wayzata:
Jim was very helpful in my search for a new car. He pointed me in the direction of a used Mitsubishi that was within my price range but had all the aspects I was looking for. He was honest and openly communicative throughout the entire process. He also has done a great job following up post sale to make sure everything is going smoothly. I would definitely recommend him to anyone looking for a new or used vehicle!

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janinawresh
2/3/2012 9:17:37 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Kirchner

My Review of Lexus of Wayzata:
Jim was an amazing representative. He was knowledgable, polite and courteous. He followed up with phone calls and emails. He resolved questions and concerns immediately. The remainder of the staff we met and worked with were also amazing. I have already recommended Lexus of Wayzata - Jim Kirchner to several people.

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lvuitton96
2/3/2012 4:58:58 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Kirchner

My Review of Lexus of Wayzata:
i always have a pleasant experience at this dealership. everyone is always very friendly and helpful. if i ever have a question or problem, i know they will always do whatever they can to make sure i get an answer or solution.

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olivermaher
2/3/2012 2:02:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Kirchner

My Review of Lexus of Wayzata:
Jim was great. The entire experience was not what I expected, but in a good way. He was friendly, did not try to upsell to a more expensive vehicle and made the whole car buying experience tolerable.

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