My Review Of Lia Honda of Northampton:
This was our FIRST stop car shopping.... We decided to fill out a online application form and so we did. We then got a call the next day from a woman named Kathy who said we were pre-approved and that they indeed have the vehicle we needed. She asked if we could meet there that evening. I asked her if we needed to bring any paper work with us because we live about and 1hr or so away we didn't want to make a wasted trip. She assured us that we were all set. So, we arrive at the dealership, upon entering through the doors the receptionist looked like we she was just "all to thrilled" to ask us why we were there. Almost felt as if we were the ones intruding on there down time, so to speak. Another girl named Janine I believe that's what she said came over to us and started asking us what it was we were looking for... I was somewhat annoyed at the fact I had already specified in an email what we were looking for also we had already filled out a credit application. Well Janine proceeds to brings us to her cubicle and tell us to fill out the paperwork again. This was before we even saw the vehicle we had came to see. After we fill out the credit application (again) We give it to her and she brings it to the finance office. By that time she tells us we can go ahead and look at the vehicle... Let's start with the vehicle, it was in no condition to be seen!! Coffee cups crunched in the driver's door, dirty used napkins throughout the vehicle and god knows what else. It was horrific and disgusting! I had, had enough! We then sat back at Janine's table where she told she didn't have anything else to offer in that price range... Which was okay. So my husband and I shook hands and said thank you for your time. As we walked out of the little cubicle, I turned to say thank you again, and to my disbelief I witnessed Janine rolling her eyes and whispering who knows what, at a employee who's cubicle was right next to hers. Really?! We haven't even touched the door handle to leave.. UN- freakin' believable! Not only was the vehicle in NO condition to be shown but, the very lack of customer service was appalling. I normally am not the one to write reviews but, the service and my expectations for our FIRST stop car shopping were horrible at Lia Honda, and I honestly would NEVER recommend family nor friends to that dealership.. Truth be told: Clean up your act, vehicles, and customer service before welcoming new potential customers in. Oh and just a FYI our second stop at a different dealership was like night and day and tomorrow we will be driving our brand-new car!
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