Lia Honda of Northampton

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Lia Honda of Northampton:
I am upset that there is no rating below one. I bought a car that was advertised as having cruise control, power mirrors, halogen headlights, and tinted windows. When I drove the car, I knew that it didn't have the windows, lights, or power mirrors, but I was ok with that. They admitted to me that it was sleazy advertising, but I didn't need those things. What I did want was the cruise control. It was broken, but they assured me that I could take it to any dealer closer to home (It's a four hour drive to Northampton for me), and they would fix it under warranty. When I brought it to a Honda dealership here in Maine, they told me that somebody had been gouging around under the dash with a screwdriver and that things were hanging together with duct tape. They wouldn't touch the car, so I had to bring it all the way back to this Lia dealership. After 3 weeks of trying to fix it, including telling me that they would have a new cruise control on hand to put in should they not be able to figure it out, they brought in a specialist who informed them that there had never been a cruise control in the car. It had the buttons to operate it, but there was nothing behind those buttons. When that came to light, the general sales manager, Paul Brauer, told me "I will not put another nickel into this car". So they didn't have the new unit on hand, nor did they ever intend to put one in.
These people are deceptive, rude, and unethical.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lia Honda of Northampton:
We recently bought a car from this dealer. It is very hard to believe that they are an award winning dealership when they hire people who are unprofessional. I am sure there are many wonderful sales people at this dealership but we must have landed the sour grape from the lot. He claims to be a 'senior sales man' with a lot of experience. That may be, however he clearly lacks any good sales ethic and good interpersonal skills. He made us feel very pressured to buy and when we changed our minds with the model, he faulted us for doing so. In the middle of negotiations he even threw our file on the floor and lost his temper. Him being inappropriate did not end there! In my mind, there is no reason for a consumer to ever feel upset about their purchasing experience.

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