Shopping for a new car is usually a bit stressful. It is such a huge ticket item and you want to make sure you are buying something of quality and not getting pressured or ripped off, especially if you are a woman going in alone to select a car and negotiate a deal.

Lia Honda of Northampton was really easy to work with. The salesman was very knowledgable and friendly and the credit department was good, too. I like dealing with the service team and although I could get my snow tires put on or my oil changed elsewhere, I just choose to have Lia do it. I like their free shuttle van, to get me to work, and the speed at which they get repairs and oil changes done.

Also, when I was buying my car, I wanted a certain color as well as a manual transmission. Manuals are few and far between, so it was a bit out of the ordinary, but instead of trying to change my mind to take one of the correct color but an automatic transmission, Ray found one at another Honda and had it driven to Lia.

I recommended Lia Honda to my Mom and she bought her used car from them as well.

Was this review helpful to you?    Yes | No Thank you

Overall, the service department at Honda, which is what I use, is very good - tries to be accomodating, the work seems good, and the prices not too expensive, espeically the oil change which is cheap. It would b good to have a few more representatives as often I can't get through to the service department because everyone is busy, but overall, I'm happy with the service and work there.

Was this review helpful to you?    Yes | No Thank you

I have been to 5 Honda dealerships and Lia is the best - by far!
Very reasonable prices and excellent service. Try it - you will like it.

Was this review helpful to you?    Yes | No Thank you

We have been faithful customers of Lia Honda Northampton for many years and it was the first place we went when looking for a new car. The deal we arranged was a trade-in, swapping a used car for a new one to reduce the price of our purchase. Everything seemed to be going well. We were promised a $1000 rebate for the old car, which seemed fair enough to us for a car as old as ours. But when we went to the dealer, despite the fact that the car was in great condition for an old model (the only real thing wrong with it was that it needed a new transmission, which was the first thing we told them) and that they took it for a test drive and examined it to confirm this fact, they then tried to give us a lower price than the promised one. The claim was that they had examined the CarFax and seen that there was "structural damage" from being struck in a fender bender four years ago (apparently referring to a large dent to one of the panels and the bumper that we had long since had repaired). Why hadn't they done all that before making their offer? They made us drive all the way out to the dealership for a deal they couldn't follow through on. We left in disgust and went to a nearby Nissan dealer who was more than happy to accommodate us. We got our $1000 dollar rebate and new car and won't be returning to Lia Honda any time soon.

Was this review helpful to you?    Yes | No Thank you

We went to this dealer just to see what prices were and what we could expect on trade-in values, and left with two new cars! The whole process was painless and quick, the financing was very fast and easy, and we had new cars in the colors we wanted and with all the accessories we wanted in record time! Jeannine was so helpful, and treated us the way she said she would want to be treated at a car dealership. I would highly recommend this dealership!

Was this review helpful to you?    Yes | No Thank you

Negotiation for my 2013 Accord EXL required little haggling. Salesperson has been very responsive to all my needs. Service Department was very helpful in my request to have Home Link installed. Four cylinder Accord EXL's do not have Home Link.

I've been very pleased thus far.

Was this review helpful to you?    Yes | No Thank you

After being treated nicely and shown some interesting vehicles by a decent sales guy, the managers insulted me with their lowball trade-in offer. I knew the value of the vehicle, even if salvage, and they were way off. Their attitude was awful - it was like they were not interested in selling cars at all. Most places will at least give you some incentives, some discounts, somehow try to make it appear they are giving a fair trade-in deal. Not Lia. They were abrubt, condescending and dismissive. It is sad, because I am a loyal Honda owner and local business owner and wanted to deal locally to support the community. Thanks for nothing, Lia - not only did you miss out on a sure sale, but also on many years of service for both my current and new Honda vehicle.

Was this review helpful to you?    Yes | No Thank you

they have a very bad attitude. I feel like they even don't want to sell the car. The girl, Jeannine, has a very cold face. She pushed us to sign this, sign that without explaining any details of the payment contract. We made a deal at the first time and we signed a pre-payment contract. When we finally got to sign the real payment contract, the total price was secretly changed. She totally didn't mention those "small" changes. When we pointed out those changes, the finance manager came out and talked to us loudly. That was RUDE.

Was this review helpful to you?    Yes | No Thank you

Said repeatedly & wrote on purchase agreement that refund was returnable. When they failed to get the paperwork ready so my daughter could sign & get to work in Boston, even though they were told it was the only time she could sign, they kept her deposit. The salesman Dave lied to us over & over, saying they had overnighted the check. Lia Honda of Northampton may be friendly but honest and honorable they are not.

Was this review helpful to you?    Yes | No Thank you

Excellent experience start to finish. I went in looking for a car for my wife concerned with monthly expense. I needed a car for my daughter as well, but I assumed I would give her mine and drive hers(small sacrifice for an amazing child). I left with two beautiful new Accords well within our monthly budget. One for my wife and one for my daughter. Two very happy women drove their new cars off the showroom as surprised as I was that they did so much to make it work. I can't thank the entire sales team enough. The cars are are amazing. The lack of pressure yet attention and responsiveness to our needs; and willingness to go beyond our expectations to make it all happen was incredible. I would recommend Ray and the dealership to anyone.

Was this review helpful to you?    Yes | No Thank you