Reason for Visit: Sales (Used)
I recommend this dealer: No
My Review of Lia Hyundai of Hartford:
2008 Hyundai Sonata
I purchased a used 2008 Hyundai Sonata with about 7,500 miles from Lia Hyundai of Hartford, CT. I had the following experience:
1. I received a price from the manager that was acceptable and stated I wanted to think it over
and would come back the following day. I did come back and a different manager was
assisting the salesman and quoted a price $ 400. more than the day before. The salesman
stated he was in agreement with me and a half hour later the manager finally agreed on the
original price.
2. We picked the car up later in the day after the car was serviced and made ready for delivery.
Only one set of keys was delivered to us when originally there were two sets. We were told
the keys we saw were probably for a different car. How could that be, we only looked at the
one car. We were told “only included are the keys that came with the car when the car came
into the dealership”. Additional keys came with a charge of $ 100. each.
3. When we took the Sonata for a test drive, the Sonata four floor mats were in the trunk. When
we took delivery of the car, the floor Mats installed in the car were embroidered Elantra. We
requested the original Sonata embroidered floor mats and were told “only included are the
floor mats that came with the car when the car came into the dealership”. They gave us the
Elantra floor mats
4. The Sonata was to be cleaned and serviced prior to delivery. Car was not vacuumed and spill
stains were still cup holders. Also:
a/ . Mileage on windshield sticker indicated oil had been changed and stated next oil
change at about 10,800 miles. The mileage listed on the windshield sticker for the
next oil change was about 3,000 miles more than what was on the odometer. I
checked the oil stick after I took the car home and the oil on he stick was very dirty.
I had the oil changed the next day at a local service station.
b/ After the oil change I drove the car for about 1.200 miles. I checked the oil color on
the oil stick and it was much cleaner than when I checked the oil after the car was
delivered to me be dealer.
c/ Car was used by a smoker. Dealer covered up the smoke odor with a spray and the
smoke odor was not noticeable during the test drive nor the pick up. But within a few
days after delivery it certainly was noticeable.
d/ Windshield spray reservoir was empty.
e/ We did get two remote control devices with the car keys after a very long discussion.
The remote controls work for the car doors but not for the trunk.
f/ The plastic light covers for the bottom corners of the driver and passenger doors were
missing. When we asked for replacements we were told “only included is the
equipment that came with the car when the car came to the dealership”. We took
delivery with no light covers.
Reason for review: to alert other buyers of their bad business practice.
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