Lia Toyota of Northampton

I brought my 2007 Camry in to Lia as I purchased the vehicle there in order to advise me on whether I had safety issues that needed correction/attention. The experienced service advisor Lindsay Heart vehicle there in order to advise me on whether I had safety issues that needed correction/attention. The experienced service advisor Lindsay Heart advised the Used Car Safety Check which did present a major safety problem - Water Pump Leaking. I have scheduled an appointment on 3/26 to have it replaced and want to thank Lindsay Heart for her diligence in advising me to have it done ASAP as I do want to keep my vehicle on the road. Lia also did a4 wheel alignment as well as the oil/etc change. Lindsay also advised me of several future services that my vehicle would require as well as the cost - sevices necessary but not as urgent. More

Lindsay Heart is supurb- helpful, focused on the customer, and very knowledgeable. I always ask for her. customer, and very knowledgeable. I always ask for her. More

There was a rattling noise under the hood that sounded like 2 pieces of loose metal clicking against one another, and it was growing louder. I went to Lia where a service guy quickly signed me in and se like 2 pieces of loose metal clicking against one another, and it was growing louder. I went to Lia where a service guy quickly signed me in and set me up with another man to more fully explain the problem. The man, Phil Lombardi was extremely friendly and professional. We exchanged mutual car problems in the course of him entering my information. He was very sociable and told me what would be done. They would do a diagnostic to determine the cause of the noise, and he would call meet with me when the inspection was complete. He came to me in about an hour stating he had good news. That was indeed "good news" just hearing that!! He said there was a loose piece of metal over the heater that was hitting against it causing the noise. They secured all parts involved and the cost was included with the cost of the diagnostic, so I only had to pay the one fee. That's TWO pieces of good news: it was a fairly simple fix, and it didn't cost a bundle!! More

Paul Figueriedo was our salesman. He was very friendly and listen to my needs. I would highly recommend him to anyone who wanted to buy a Toyota. While my vehicle was being appraise He was very friendly and listen to my needs. I would highly recommend him to anyone who wanted to buy a Toyota. While my vehicle was being appraised he passed the time with us discussing various topics. Very interesting. He is very knowledgeable. More

Lindsay Heart was the most thorough Service Adviser I've had since purchasing my 2015 Toyota ! had since purchasing my 2015 Toyota ! More

The service department and Caroline were very helpful after the purchase of my new vehicle, scheduling the appointments and installation of some custom features very happy to be able to work with them ov after the purchase of my new vehicle, scheduling the appointments and installation of some custom features very happy to be able to work with them over the next few years when my new vehicle More

Great team. Everyone is great to work with. STAFF takes care of you. Will always go back to them.😀 Everyone is great to work with. STAFF takes care of you. Will always go back to them.😀 More

Service provided at Lia Toyota was excellent. David Spafford was the service associate and he kept me informed about everything and arranged for transportation as well. David Spafford was the service associate and he kept me informed about everything and arranged for transportation as well. More

Professional and patient staff. Processing the vehicles in an organized and speedy manner. Detail oriented too. Processing the vehicles in an organized and speedy manner. Detail oriented too. More

The service proved at Lia Toyota was excellent; Lindsay Heart was the service associate and she was professional, knowledgeable and very helpful. She made the leocess of getting my dear brakes replaced go Heart was the service associate and she was professional, knowledgeable and very helpful. She made the leocess of getting my dear brakes replaced go as smoothly as possible. More