I recently purchased a new Jeep at this dealer and the overall experience was average at best. The pros: the facility is in great shape, good location for East of Columbus residents, average Jeep selection, and this dealer didn't have in stock exactly what I wanted, so they found a Jeep I wanted at another location within about 10 days. The cons: from the moment I walked in the dealership, I felt like I was treated like a woman who knew nothing about Jeeps or buying a car. After serious talk/convincing with a salesperson explaining that I was interested in buying a new Jeep, I made a $500 deposit and it was not deducted when I paid for the Jeep until I called two weeks later questioning where the refund was. Do salespeople always ask if the current car you drive is paid off? Because the salesperson asked me this question the first day I visited the dealer when I was by myself. I brought my husband to the dealer a few times to show him the Jeep selection, and once my husband was with me, they directed all their conversation to him when I was buying the Jeep myself, not my husband. It was like I wasn't even standing there and nothing I said mattered. The actual paperwork side of the purchasing process was very awkward as well. The employee made it too personal with his comments about me personally buying the Jeep and saying "usually the man (in the relationship) buys the cars". Yikes. Hello this is 2014.
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