My Review Of Liberty Ford Southwest:
Well to keep a horrible story somewhat short, I bought a new 2012 Fusion SEL "Limited"- nothing about this car it's a great car and it's what I wanted and no other Ford dealer had one like this with the sport package and v6 option in this color so thats why I ended up dealing with this place! Story started as I had already found the car with my Dad one night when looking on the Ford lots and decided that I was going to try to get it for myself and hoped I'd get somekind of a decent deal since we have distant friends working for ford and were all a "Ford Family"- meaning everything we ever owned was a Ford product. Well next day I go up to see what kind of a deal I would be getting since I had two cars I would be willing to trade in on this new purchase (a 2010 Ford ranger XLT ext. cab 2wd in excellent condition with only 17,500 miles on it which was also purchased brand new from another Ford Liberty dealership, and a car which was formerly my Dad's car I bought from him which was also excellent condition considering the model year. A 2001 Mercury Sable LS Premium with under 79,000 miles on it original) Well my wonderful salesman Mark Dietrich, said he could get me the matched up price $15,500 for the truck in which the dealership I bought it from was going to give me already, yes I owed about $18,000 on it still, so I figured my car would knock off any additional negative equity that were to be carried over to the new purchase, so brought the car up there in good faith I'd be getting close to three grand trade since it was in show room condition thinking I would have no negative equity carried over after the deal was finalized, well that was not the case! My Mom, Dad, and Sister all came with me to the dealership hoping this deal wouldn't take long and yet that's only part of the story LOL. Anyways they looked at my car and came back with $2500 as a trade value, I was not happy about this neither was my Father who is a recovering stroke victim and survivor, but was still willing to see if they would want to deal. Well I decided to take this as they were not willing to give me anymore for the car making me feel it was old and didn't hold too much value boy was I dumb to believe this BS. Well this night of March 15th would be the start of bad things to come from this whole dealership experience. I was also promised the autoshow discount of $1000 and had gotten a ford family/ friends plan number through a family friend to also help bring the MSRP (in which they wouldn't come down on at all with these other discounts) down even more so I'd be saving some money (in which I didn't anyways) so got all this figured out and per the salesman my monthly payments were to be around the $450/ mo. mark which was a bit more that I wanted to be but figured I could still afford it since I make enough and my credit is very good for being young of my age. They had only 1 Finance jerk (Mike Pindroh) working that night so it took forever and of course I was to be the last customer of the night so they really took advantage of me. Well before the deal was to be made I told the salesman in order to make it official I want a pinstripe and fusion sport trim thrown in and its a deal- he stated ok and shook my hand and he would make an appointment for the following monday to have that done for me. Well it was still taking forever to finalize the deal with waiting to sign off on the paperwork with the finance guy in which I hadn't seen yet at this time and was waiting very patiently with my family too. Well it turned out that fifteen minutes turned into another hour or so till he would get to me and according to "Mark" my salesman I should take my family home cause they appear to be unhappy (and to them a nuissance) which to me was very rude for them to make them sound like that to me, I was just as unhappy for waiting too but I did wind up taking them home anyways and coming back. upon coming back i was finally seen my this finance guy (Mike Pindroh) who in fact didn't care about anything except making a profit! He secretly threw in extended warranty and gap insurance even though I clearly made it known I didn't want this to begin with. Well turns out they only in reality gave me $13000 for my truck and $2000 for my car after I had asked that at time of signing that I was getting my $15,500 and $2500 and was said yes to by both him and my salesman and being dumb and wanting to get out of there I signed off on the papers (which nothing was explained to me either and I being an honest person took all of their word on this deal) accepted this. It turns out I didn't get my payment number I was promised nor in the final papers my copy of the things promised by the dealership (trim/pinstrip) and they still threw in negative equity of $3000 which it's like gave my car to them for free and are still short $500, so I was screwed over with no deal at all. And things only got worse I was receiving harrassing calls and letters from Dale Gregory the big shot GM saying that my family/ friends plan number was no good and that I owed them another $1100.81 for the car, due to fact my salesman misinterpreted my plan number for an aplan instead of xplan in which it really was an xplan. so his mistake shouldn't be mine. I told them I'm not paying anymore for the car and to stop the numerous threats or I will pursue legal action against them with also the media. I even went to the police on this matter and they advised me there is nothing in the contract that states I owe them another cent, and that they took me big time already with buying this car and the car is in my name and has insurance on it so therefore it's already mine!I still plan on contacting Ford Motor CO. headquarters and advise them on this whole situation and see if there is anything they can do for me whether it's compensate for their misleading on my whole deal somehow anything would be great now. cut a long story short my car sold for $5600 and my truck for $15,900 so they did make more that enough on me with the whole deal anyways and the measily $1100.81 shouldn't mean shit to them really! So Please anyone out there who is even thinking about buying A Ford or any pre-owned car for that matter "DO NOT BUY FROM THIS DEALER!!!!!!!- THEY'RE HORIBBLE and THEY'RE Conceeded Crooks as one post on here says never seen or heard of a dealer that doesn't want to deal boy as this so true.
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