My Review Of Liberty GMC:
To start, this dealership is an hour drive from where we live.
My wife and I went to Liberty this past weekend to purchase a Ford Escape Hybrid we had found online. Upon arrival to the dealership we were asked to wait 5 min to speak with the Internet Sales rep. After 30 minutes of waiting, we were finally greeted by the sales rep and asked to wait another 5 min for the car to be brought up to the front. After another 10 min went buy, the vehicle arrived for our inspection. The car looked great and was in very good shape for a used SUV. We had a positive test drive experience and decided to buy. After we got back and started the price discussion and as usual with a card dealership, when we said we'd get back to them after considering the price, we were boxed in by the sales manager to "see what would get us to take the car home that day". Well, during all this (wasn't really that bad if you don't have an issue negating price), we watched 2 lot attendants try to jump start the car we were going to buy. 1st, why jump start a car you are buying and 2nd, they were jump staring a hybrid wrong. Flash forward 3.5 hours later of waiting to meet with a finance person to finish the deal, our car was STILL not ready for us to take home. We were told the lot attendants didn't know how to turn on the car and it didn't need a jump. However, they broke the battery and a replacement would be installed. Ok, so a new battery would be done...that works but now we are "not taking the car home". So much for the hard sell by the sales manager. So after this we're told 5 more minutes to see the finance person and that we'd have our car delivered to our house Sunday with a new battery. Well, 30 minutes later we finally got to meet with the finance person and finished the deal.
Sunday arrives and no car. I call our sales rep and he says the battery can't be installed as the service shop is closed on Sundays and they would bring the car out on Monday after replacing the battery.
Monday the car arrives and I'm told the battery is new and ready to go. So I take the car to our mechanic just to double check the car to make sure we are not getting scammed.
Tuesday I get a call from our mechanic (they couldn't look at the car until Tuesday AM) that the battery is bulging and not holding a charge and is not new. When I call the sales rep about the issue (very, very upset) he claims he didn't know and was only telling me what he was told. After I asked to speak to his manager, they said to bring the Escape to their shop and they wouldn't let my mechanic replace the battery they failed to replace. So I am asked to make a 2 hour round trip drive and wait who knows how long to get the battery replaced. The sales manager basically tells me my time is of less value than their dealership simply paying my mechanic $100 to fix the issue they failed to fix twice and actually broke.
Please do yourself a favor and NEVER use this dealership for anything. They will take advantage of your time, your money and lie to your face on every question you ask.
4.5 hours of time at the dealership and 3 days later without the car we purchased, we still don't have our Escape per the agreement with the dealership.
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