Libertyville Chevrolet - Service Center

Great experience Amazing customer service! I had so many questions and the nice gentleman, Ivan, was so kind and helpful. He answered every question I had as well as m Amazing customer service! I had so many questions and the nice gentleman, Ivan, was so kind and helpful. He answered every question I had as well as made me feel very comfortable with my purchase. I would definitely recommend him! More

Beware of this dealer. Please read. Had an issue with service department and Luke Sullivan. Issue was eventually handled and work was done appropriately. Would advise to use caution and Had an issue with service department and Luke Sullivan. Issue was eventually handled and work was done appropriately. Would advise to use caution and request to see the invoice before work is done and ask questions about shop fees. Seems shady that they don't tell you about them until the end of service and you have to fight. More

Awesome experience! Had the pleasure of working with Ivan. He made sure I was well informed and made me feel welcomed when I walked in. If you're going in ask for Ivan he Had the pleasure of working with Ivan. He made sure I was well informed and made me feel welcomed when I walked in. If you're going in ask for Ivan he'll take care of you. More

Experience with libertyville Chevrolet I normally don't make reviews but I had a chance to speak to Cameron Haque and he was able to answer all my questions in a professional manner. I woul I normally don't make reviews but I had a chance to speak to Cameron Haque and he was able to answer all my questions in a professional manner. I would highly recommend going to this place if your looking to purchase a car. They are not misleading like other car dealerships More

Good customer service Kierra Banks made my car buying experience very easy if you are looking for a new or used vehicle call and ask for her or stop in. Kierra Banks made my car buying experience very easy if you are looking for a new or used vehicle call and ask for her or stop in. More

Great service I brought my Chevy in for service and the tech Jeff spoke with me and was honest and efficient. I will only bring my Chevy and Cadillac in to Jeff in I brought my Chevy in for service and the tech Jeff spoke with me and was honest and efficient. I will only bring my Chevy and Cadillac in to Jeff in service. More

Excellent Raymond was a fantastic help I recommended him to all my friends and family very respectable & seems to know what he's doing he's the best Raymond was a fantastic help I recommended him to all my friends and family very respectable & seems to know what he's doing he's the best More

Awesome service Thank you for your great service. You were very polite and so very helpful. Great job looking forward to my next visit with you take care!! Thank you for your great service. You were very polite and so very helpful. Great job looking forward to my next visit with you take care!! More

Quoted me double their competitors, lied about diagnostics Quick price comparison for anyone considering coming here for service. I needed a BCM replacement for my 02 Saturn L200, a very common issue. Libe Quick price comparison for anyone considering coming here for service. I needed a BCM replacement for my 02 Saturn L200, a very common issue. Libertyville Chevy - Part: $544, Four hours of labor: $611.80, Diagnostics: 152.95 (Ryan explicitly said this was $130 when I brought my car in). Total is $1308.75. After crosschecking with nearby GM dealers quotes: Jennings Chevrolet - Part + Labor 2hrs + Tax: $548.01 Anthony Auto Group: Part + Labor 2hrs + Tax: $774.99 Bottom line - If you want a straightforward and fair price without lies, don't go here! Details: Went to Apex Autowork Mundelein. The mechanic there spent his time diagnosing my vehicle and discovered I had a bad BCM, but that he couldn't repair it because it had to be reprogrammed, something only a Saturn Service Center can do. I asked him how much he wanted for his time and he said nothing because he couldn't fix it! He said this was pretty normal with the saturn l200s, and that it would be 450-700 to repair. I did some reading online and found that just about every price people were quoted was in that range, none more than $800. But then I went to Libertyville Chevy to get the repair done. First, they need to do diagnostics. Ryan told me this was $130.00 flat, and that this would go towards the repairs. After dropping my car off, an hour later I get a call back from Ryan. He told me they wanted $1308.75 for the repairs. I went two days later after not letting them rip me off. That's when they hit me with the increased charge for the diagnostics. When I asked why their quote was well over double their competitors, they said they required more hours. Then I asked if they use the same database as other GM service centers. They said yes. Why was their estimate double their competitor's then? The reply, 'our mechanic has worked on them for 27 years and estimated the repair at 4 hours.' So do they use a database or not? Just lies all the way through. DO NOT TRUST THIS PLACE. THEY WILL HOLD YOUR CAR FOR RANSOM WITH INFLATED QUOTES AND DIAGNOSTIC FEES! I the money they took from me could have gone to the hard working mechanic at Apex! More