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BMW of Brooklyn
Brooklyn, NY
566 Reviews
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January 22, 2024
Had the pleasure of being helped by Raul and Concert. Raul was patient and listened to my concerns about my vehicle being serviced. Concert ensured I had a smooth transition into a loaner while my vehicl Raul was patient and listened to my concerns about my vehicle being serviced. Concert ensured I had a smooth transition into a loaner while my vehicle was being worked on. Great customer service from both. I will definitely return when service is required again on my X3. More
by Sheanean
Employees Worked With
Raul and Concert
Helpful November 18, 2023
The business is professional and runs like a machine. I must point out that Ernest Wan is a consummate professional whose knowledge of the business is only exceeded by his customer service. I must point out that Ernest Wan is a consummate professional whose knowledge of the business is only exceeded by his customer service. More
by RRG
Employees Worked With
Ernest Wan
April 08, 2023
Very disappointed,brought my car for maintenance and warranty repair,was told need 3 days for repair and o loaner or shuttle offered,next time I’m got schedule in nj and get a free loaner. warranty repair,was told need 3 days for repair and o loaner or shuttle offered,next time I’m got schedule in nj and get a free loaner. More
by Burnazienkeled
Employees Worked With
Ernest wan 1738, Alex Lazebnik
July 19, 2022
This place is a racket. STAY AWAY. I brought my 2020 4 series in because my taillight had malfunctioned months earlier. I was given Ernie Wan as the service coordinator. STAY AWAY. I brought my 2020 4 series in because my taillight had malfunctioned months earlier. I was given Ernie Wan as the service coordinator. Mr. Wan told me the cost was $295 to run a diagnostic. I should have left at this point. I asked Mr. Wan why he would need to run a diagnostic if the warning light is on. He danced around the issue but seemed to let it go. I dropped my car off Friday morning and asked that he keep me posted because I need some advanced notice for pickup. I called him Friday evening, once on Saturday, twice on Monday and I sent an email reminding him that I work long hours so advanced notice would be appreciated. He did not return a single call or respond to my email. I receive a call Tuesday afternoon that the tail light is not covered under warranty because of body damage. There is a dent about 12 inches away. He admitted that the tail light was not cracked by he thinks that the frame shifted damaging the tail light. I asked for photographs showing the shifted frame but there were none. I sent him photographs from my house surveillance camera showing that the tail light was out before the dent. He did not care. I asked for phone number for BMW and he told me to google it. Frustrated I hung up. I then receive a text that the car must be picked up and if it is not I will be charged $179 per day for the loaner. I cancel my work meetings, rush to return the loan and my car was not ready to picked up. Stay away from this place. More
by stevendesq
Employees Worked With
Ernie Wan, Nick Giordano, Robert Gilberto, Karim Richards, Danny Dermody, Colton Salazar, Isaac Rubio, Antonio Rodriguez, Lauren Friscia
November 22, 2021
Misrepresented features of vehicle before selling it to me then insisted they would add them later “when chips came in.” The features cannot be added, I would have to get a new car. They are not interested me then insisted they would add them later “when chips came in.” The features cannot be added, I would have to get a new car. They are not interested in making it right. Just delay, delay, delay, broken promises, and more delay. GO SOMEWHERE ELSE TO BUY YOUR CAR!! More
by Unhappy13
Employees Worked With
Jonathan Boudreau, Nick Hernandez
November 19, 2021
Disrespectful to client and unprofessional. Gave my reserved car to other client before my response deadline without confirming with me while I'm thinking to change my payment plan. Unbelievable. reserved car to other client before my response deadline without confirming with me while I'm thinking to change my payment plan. Unbelievable. More
by graceliang221
Employees Worked With
Manager
November 07, 2021
On Thursday October 28, 2021 I brought my BMW 320 in for service as the "TPM" (tire pressure malfunction) light was on. On Friday October 29, 2021 the service agent Thomas Ciranni called me up saying for service as the "TPM" (tire pressure malfunction) light was on. On Friday October 29, 2021 the service agent Thomas Ciranni called me up saying that the tire sensor was missing. I tried to explain to him that this was impossible as the sensor is inside the tire. I asked if they took off the tire to check and see what was going on. He said no and that he doesn't want to waste his time having a technician to do so and if I was going to pay for them to do this. I couldn't believe what I was hearing. This is the basic scope of diagnosing the problem. After several minutes I finally convinced him to take off the tire and check inside. Sure enough they found the sensor. Thomas then sent me pictures saying the sensor broke off inside and pictures of my tire. He had no explanation on how the sensor broke or how the tire was cut inside. After BMW refused to accept any responsibility I picked up the car on Monday November 1, 2021. Upon doing so I noticed the same tire looked very low but I thought maybe my eyes were playing tricks on me. I proceeded home and in less than 24 hours the tire was flat. I contacted Thomas and he basically said I'm sorry there is nothing I can do. The car was not given in with a flat tire therefore shouldn't be returned with a flat tire. I tried speaking with the manager Nick Giordano and he too refused to accept any responsibility for the shoddy work performed. More
by Sndfemale
Employees Worked With
THOMAS CIRANNI, Nick Giordano
May 24, 2021
I’ve been in the market for a new car for over a year and couldn’t decide which one I wanted to buy. I kept searching and constantly changing my mind on the car. Everyone pretty much assumed that I wasn’t ge couldn’t decide which one I wanted to buy. I kept searching and constantly changing my mind on the car. Everyone pretty much assumed that I wasn’t getting a new car. That all changed when I visited BMW of Brooklyn with a friend who was looking to buy a BMW. During my search, I did come across a few BMW models that caught my attention, but it wasn’t until I met Anthony Miccio, Client Advisor, that solidified my decision to buy a car. Anthony was courteous, knowledgeable and showed genuine interest in what I was looking for in a car. I also appreciated that he was very straightforward and did not try to upsell me with things that I didn’t want or need. There was never a moment that I felt pressured or unsure about what I was getting into. In fact, the very same day that I visited the BMW of Brooklyn, I ended up purchasing a car! That’s an almost impossible feat for a chronically undecisive person like me, but that’s how comfortable I was in Anthony’s hands. I met with Nick Hernandez, General Sales Manager, during the financial process. He was very personable and made the process easy and smooth. He took the time to explain all the options available to me and helped me figure out what I needed. He was an absolute joy to speak with, I felt like I was speaking with a longtime friend. I love my new 5 Series. What they say is true - the BMW experience is a whole another level! I highly, HIGHLY recommend BMW of Brooklyn to be your official BMW dealer. I give it 10 stars out of 5! You know where to go for your next BMW…you definitely know where I’m going!!! More
by Raymond C.
Employees Worked With
Nick Hernandez, Anthony Miccio
April 28, 2021
BMW of Brooklyn always earns a 5 STAR score. Their service is simply the best. Their staff are always knowledgeable, professional, and courteous. I love giving BMW of Brooklyn my family’s business and service is simply the best. Their staff are always knowledgeable, professional, and courteous. I love giving BMW of Brooklyn my family’s business and recommending all my friends to this BMW dealership. Last week, I personally picked up my 5th BMW from this dealership. A 2021 X7 M50i. In addition… A REAL SPECIAL THANKS to my salesperson - Anthony Miccio, sales manager - Rodney Duran and service manager - Nick Giordano for making this most recent purchase ever so special. THANK YOU FRIENDS! C. Tom More
by Chunner
Employees Worked With
Rodney Duran, Nick Giordano, Anthony Miccio, Ellen Marshall, Danny Dermody, Colton Salazar, Antonio Rodriguez, Lauren Friscia
April 21, 2021
I purchased a BMW X5 almost 2 months ago. I finally received my floor mats after weeks of emails and calls. I had not ONE call from my sales person after I purchased the car and NO return calls from h received my floor mats after weeks of emails and calls. I had not ONE call from my sales person after I purchased the car and NO return calls from him after leaving various messages. After almost 2 months I still do not have license plates and am waiting for a return call.....I am terribly disappointed and would not recommend this dealership to anyone, nor will I go back when/if I decide to buy another. More
by Schrader.dawn3
Employees Worked With
Anthony Miccio
