Life Quality BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Life Quality BMW:
To whom it may concern

I want to bring to your attention that this is second complaining toward Life Quality BMW dealership.
I own BNW 530XIT which was leased from Life Quality BMW, for my business Five Boro Medical Transportation.
Bringing to your attention that on this dealership repairs are done by UNQUALIFIED MECHANICS.
Replacement vehicle you need to wait for long period of time.

In my vehicle radio and remote opening/closing door stop functioning at all. I was turned into the guarantee service for eliminating the malfunction
After 3 days of repairs I was notified by guarantee service that malfunctioning of radio and remote closing/opening doors was caused by improper installation of parking assistant which wasn’t done on their service station, but it was installed by qualified dealer 2 and half years ago, during this period of time radio as well as remote closing/opening doors was functioning perfectly.
After I paid more than $450 and received my car back I was told that everything is fine now that radio and is working fine. When I left service station I checked radio and remote door opening/closing it turned out that it didn’t functioning as earlier before I turned into that guarantee service station.
I was turned to the consultant (his name Anthony) about the inadmissibility of this service and told him that I will complain myself to BMW of North America. His response was that I can complain to who ever I want and when ever I want, He doesn’t care.
In my family we have 3 BMW vehicles but for such worse service I don’t think that we never again going to buy BMW in future as well I’m going to notify many of my friends which going to buy new BWM about this situation with worse repair service.
Such service, which allows Life Quality BMW dealership, will disgrace this outstanding firm as BMW!!!
Sincerely
Leonid Zabara

1231au@optonline.net

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Reason for Visit: Service

I recommend this dealer: No

My Review of Life Quality BMW:
my 2005 525i went in for service for the same thing five times they suck .they do not care about cars.send in my 2002 325i to check my tail light.went on to change the rear lights without asking me. and 115.00 down .went home and my light kit that holds the bulbs fell out . they just thew it in the truck.the 525i they bs me for 9 weeks.the car made a noise when you turn the key.they told me a bmw person from bmw did not find anything wrong with the car.there service is bad . these people do not belong selling cars .they suck at that too.i took my business back to open road bmw. i got a 2006 325i from openroad. my lease is up on the 525i .i do not want to deal with lq bmw.one day i went in to buy 1q of oil .i was waiting 10m .the person behide the desk did not ask me do need help. what the hell happen to costumer relationshp.life q bmw get out of selling cars

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Reason for Visit: Service

I recommend this dealer: No

My Review of Life Quality BMW:
Was easy to deal with and took care of major repairs underwarrenty quickly (defect). However didn't fix one of the problems and didn't even note it (automatic door lock, okay you guessed it X5)Went back because of a check engine light right after and got charged 200 bucks (0kay I exaggerate 190) waited for a day to be told it was a loose vacuum hose. Come on it was because I didn't tighten the gas cap properly. Could have mentioned next time just wait two weeks and it would go off, but rather tell a lie and say it was a vacuum hose. When asked if it could have come off when they replaced the coolant resoviour, he said no. Ofcourse it could have been a vacuum hose, but then again it happened again and just like I read on the internet waited and the light went out. So I give them a lower rating. Jenet was very polite and helpful though

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Reason for Visit: Service

I recommend this dealer: No

My Review of Life Quality BMW:
I had a 3 series leased from BMW life quality in Brooklyn. All I have had is problems with the servicing department. I would take the car in, they would say I should get it back before the end of the day. Then no one calls you back. I would have to wait for 2 or 3 days before I can get the car back, only to find out that the car was never worked on. This happened on 4 separate occasions. On one occasion, when I complained to service manager, he told me, "It is not in my best interest to complain, or to give Life quality BMW a poor rating". Take from that what you like. I would never get a car from them again. Frankly, it has put me off getting a BMW for ever!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Life Quality BMW:
This is an awful place to get a car. I had a 325i and they never fixed my problem. I took the car in 4 times and the first 3 times they never even bothered to check the car. All they are interested in is making a sale. They claim that they have the best BMW customer rating in NY, but that is becuase they hound you to give them a high rating and if you don't, as the service manager told me there, "It is NOT in your best interest NOT to give us a 5 after a service". I think this statement speaks for itself. I have definitely been put off BMW's for life!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Life Quality BMW:
I have dealt with Life Quality Motor sales of Brooklyn, NY for almost 4 years now and its been an honor to know these people. They have not only treated me as a customer but treated me like family. I received nothing but friendly and honest advice from these guys and I am more than happy to recommend them. I want to thank the guys at Life Quality Motor sales in all departments for their caring and support! <br>Yours Truly<br>Samir =)

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