Lithia Centennial Chrysler Jeep

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Lithia Centennial Chrysler Jeep:
I bought a car not long ago and dealt with Dan Smith the used car sales manager. My dad who at the time worked there warned me about Dan and his business practices. I found out very quickly how right he was. Dan and Lithia do what is called U/A a used car trade in. They will under allow by thousands of dollars a trade in. Their reps are trained to point out to the customer every flaw and even make stuff up to devalue the trade. They also freely discuss private information with their sales staff about customer’s private information including credit scores and derogatory credit reports. They ad points to their interest rates before a customer goes into finance and use the points to deceive the customer into buying extended warranties, lifetime oil changes and other offers lining their own pockets burying the customer for years in their new cars. Beware of Lithia Jeep. I also talked to a parts manager who works their that Lithia's corporate policy is that a customer buying a new or used vehicle gets 50% off service or parts when buying and having work done. He said service gives the 50% off but then doubles the hours they charge eating up the savings. These are only a few things I know what hidden things are you as a consumer unaware of when buying at Lithia.

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