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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,279 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 07, 2024
My husband and I bought a truck from this company and will never go back to them all they care about is making the sale. I was told multiple times that the vehicle was sound and that there was no issue o will never go back to them all they care about is making the sale. I was told multiple times that the vehicle was sound and that there was no issue other then what was listed. This truck has cause us over 2 grand in less then two weeks of owning it and we still have to put more into it. The management never answers emails I’m shocked this company has not been sued. Don’t buy anything from them unless your a mechanic and want to deal with the headache More
by Newfielover2017
Employees Worked With
Robert Boatsman , James Richards, Justin Kim
Helpful October 23, 2023
Bought a truck from them. And was told it went through inspection and it didn’t. Many issues with the truck and they said that it would have to go through my warranty only hav And was told it went through inspection and it didn’t. Many issues with the truck and they said that it would have to go through my warranty only having the truck less than 24 hours. Now can’t get a word from them at all and leaving me in the dark about the truck I bought. Would be nice to communicate with your customer when this kind of thing is going on. More
by Mike
Employees Worked With
Justin Stanger
October 09, 2023
Poor service. Received an offer in the mail for an oil change and they wouldn’t honor it because they didn’t have any available appointments before the offers expi Received an offer in the mail for an oil change and they wouldn’t honor it because they didn’t have any available appointments before the offers expiration date. More
by Red
Employees Worked With
Julie Winkler
July 28, 2023
Worst experience of my life. The only positive I have is that Payton was a great salesman after that things went downhill. The only positive I have is that Payton was a great salesman after that things went downhill. More
by kkhk232
Employees Worked With
Payton-Sales. Daniel-Service, Justin Kim
June 14, 2023
Peyton was amazing. His communication and consistency were amazing. I bought the vehicle while living 1200 miles away and knew each step of the process because it was al His communication and consistency were amazing. I bought the vehicle while living 1200 miles away and knew each step of the process because it was all communicated to me. At no point did I feel pressured nor did it ever feel "salesy"". Peyton spend a solid hour with me going over all of the technology to make sure that once I hit the road I knew what the truck could do( and there is a ton of technology!). He has checked in with me twice over the last 5 days since I bought the truck to make sure everything is going well. I WILL buy from this dealership again. All vehicle purchasing should be this easy. Josh in finance also made the experience exceptional. All paperwork was handled easily and professionally. Josh is friendly, easy going and up front. Scott, the general manager came out to meet me and to make sure everything was going well. It feels like he creates a good work environment there. We spend time talking and sharing about the process. I felt cared for and supported through the process. Do yourself a favor and ask for Peyton! More
by sancde
Employees Worked With
Peyton Mcintire, Scott Brewer
May 15, 2023
I agree with some of the other raters, these people are not honest and some are pretty rude. They wouldn't give us the second set of keys and even took the owner's manual out of the vehicle. Avoid this d not honest and some are pretty rude. They wouldn't give us the second set of keys and even took the owner's manual out of the vehicle. Avoid this dealership. More
by brh
Employees Worked With
not listed, Josh Charbonneau
January 12, 2023
I have purchased many new trucks in my time. But have never ever had a bad experience like this, just to get me to sign and do the deal they said they would remove and remount a head ache rack a But have never ever had a bad experience like this, just to get me to sign and do the deal they said they would remove and remount a head ache rack and a auxiliary fuel tank, they said no problem but it's late, come back after the storm and we will get you taken care of. After I left I called 17 times and not one of those lieing cowards would pick up the phone when I was transferred to them or return any emails.. these guys will lie to you just to get there way especially if it's a very expensive vehicle. After I signed they completely blew us off no matter what the paper work says. You can't believe a word they say! BUYER BEWARE! DO NOT DO BUSINESS HERE! READ ALL THERE NEGATIVE REVIEWS BEFORE GOING THERE. THEY REALLY ARE "USED CAR SALESMAN" CROOKS!! More
by Anotherriped offcustomer
Employees Worked With
Darnett the salesman was the only gift this dump has to offer the public. , Rob Croswhite, Chris DeJulia, Jon Stewart, Christos Dogas, James Traphagan, Scott Brewer, Justin Stanger, Jeff Boone, Jordan Groff, Greg Tiemann
January 12, 2023
Management Extremley rude, removed things off the contract after I signed. This place is as crooked as a 3 dollar bill. Total con artists here and horrible liars.. they treat you like trash after you contract after I signed. This place is as crooked as a 3 dollar bill. Total con artists here and horrible liars.. they treat you like trash after you sign. Do yourself a favor and do not go here to buy anything. THEY WILL SCAM YOU ESPECIALLY IF YOUR A WOMAN, I SPOKE WITH A LADY OUTSIDE SITTING ON THE CURB. SHE WAS SO UPSET BECAUSE THEY SOLD HER A USED VEHICLE, 2 WEEKS LATER IT BLEW UP AND THEY SAID ITS OUT OF THERE HANDS. Single woman with 4 kids. These guys are terrible. More
by Anotherriped offcustomer
Employees Worked With
Rob Croswhite, Chris DeJulia, John Berger, Christos Dogas, Nicolas Galletti, Scott Brewer, Jeff Boone, Jordan Groff
January 09, 2023
Purchased Wrangler from John Berger and Diane - (Slavens Construction). Excellent service. Tracy in parts was super helpful ordering a replacement windshield after purchase. Will refer future business to th Construction). Excellent service. Tracy in parts was super helpful ordering a replacement windshield after purchase. Will refer future business to this dealership. More
by Daniellekirker
Employees Worked With
Diane - sales and Tracy -parts, John Berger
