Lithia Chrysler Jeep Dodge of Missoula

I’ve had the pleasure of working with Tyler Gunn on several occasions and each experience has surpassed my expectations. His professionalism and dedication to meeting my needs have consistently impress several occasions and each experience has surpassed my expectations. His professionalism and dedication to meeting my needs have consistently impressed me. Tyler exudes helpfulness and has streamlined the process of acquiring a new vehicle, making it surprisingly stress-free and enjoyable. Equally commendable is Matt Wallace, whose expertise in financing has made all the difference. His efficient and straightforward approach to handling the financial aspects of my purchases has facilitated a smooth and satisfying experience. I hold both Tyler and Matt in high esteem for their exceptional service and strongly recommend them for anyone seeking a trustworthy and seamless auto-buying journey. More

Subject: Urgent Review: Dissatisfactory Experience at Lithia While I typically refrain from negative reviews, I find it necessary in this case to seek resolution and offer a cautionary tale, especiall Lithia While I typically refrain from negative reviews, I find it necessary in this case to seek resolution and offer a cautionary tale, especially to the military community. I entrusted my elderly uncle, an esteemed Marine Aviator who served in Vietnam, to Lithia due to their reputation as a reputable company. It deeply troubles me that they have put him through such an ordeal. My uncle, in his 80s and with a back injury from his military service, required a Grand Cherokee with power seats on both sides. Unfortunately, a poor delivery and subsequent trip home revealed that the Jeep he purchased was not as equipped as promised. He immediately informed Mike, the salesperson he was working with. Lithia assured my uncle that he could trade the Jeep back in, incurring a significant loss, and then they would sell him the appropriate vehicle while paying off his current Jeep, costing him thousands more. This is a significant financial burden for him. I question why, after a 70-mile journey home and an explanation of his circumstances, Lithia cannot simply exchange the Jeep for the one he needs, with him willing to cover the difference in cost. The way my uncle has been treated is disheartening, disrespectful, and falls far below the standards I associate with Lithia. It is especially distressing to see a veteran of his stature subjected to such treatment. I respectfully request a call to resolve this matter promptly. You can reach me at donrugski@gmail.com, and I am readily available for further discussion. Thank you in advance for doing what is right. More

I absolutely do not recommend this dealership. I received the worst customer service I’ve ever had, in my life, at Lithia CJD. They’ve lost any business we may have done with them, and we have fut I received the worst customer service I’ve ever had, in my life, at Lithia CJD. They’ve lost any business we may have done with them, and we have future drivers that will need cars. I attempted to escalate the issue to the GM. Once I needed to reschedule the phone call, he stopped responding. He wasn’t interested in solving anything. I honestly believe he just hoped I’d go away. Anyone GM, or President for that matter, interested in solving a serious customer service issue should be on top of it. Their actions prove they don’t care. Just like the salesperson I dealt with. More

My truck broke down as I was passing though Montana mud August....had it towed in and they assured me they would "expedite my repairs" to make me having to fly back out not a hassle.... here we are 6 weeks August....had it towed in and they assured me they would "expedite my repairs" to make me having to fly back out not a hassle.... here we are 6 weeks later they "fixed" the repair and then it happened on their test ...bone for 4 weeks they have told me daily "we will get it done". It's a 2 hour wireing harness fix... every day it's a new excuse that the "tech didn't show up". It's to the point I am debating legal action because this is ridiculous . And yes bmy trucks STILL at that xxxx shop.....maybe if their techs are incompetent they should have it towed to Dave smith. Wish I would have been closer I never will bring another vehicle to lithia Missoula...and I will never recommend anyone... More

Terrible communication & incompetent techs. We took our 2004 Dodge Ram 3500 to Lithia Dodge in Missoula on August 7th for an oil change & an issue with the cruise control. It has worked in We took our 2004 Dodge Ram 3500 to Lithia Dodge in Missoula on August 7th for an oil change & an issue with the cruise control. It has worked intermittently for several months. I told the service advisor, Nathan, that it would work for a while then just shut off. When I hit resume, it wouldn’t take off. It would work again only after we stopped & turned off the truck. He told us it was probably the switch, and that it’s not supposed to take off when hitting resume so you don’t run into the car in front of you. He said the truck doesn’t have a vacuum to the cruise. He called the next day & said the part was on order & would be there by the end of the week he would call us on Friday. No call. Called him on Monday Aug 14. He said they were still working on it & he would call us on Friday. No call back, so I called & left a message that Friday. Called him on Monday Aug 21 & he said it wasn’t fixed yet. We had to have it no later than Thursday the 24th for a planned trip. He said he would call us on Wed. No call. We finally got ahold of him & he said it wasn’t fixed – told him I would pick it up that day. Got the truck back paid over $500 for an oil change & a new switch, but still have the same problem. He said after our trip when we bring it back, he would have a senior tech look at it. We said we weren’t bringing it back, due to lack of communication & why didn’t the junior tech ask for help when he couldn’t find the issue. Not much to say. After a google search, I figured it out on my own. The truck DOES have a vacuum to the cruise control. I traced it joint by joint until I found a tiny worn spot that was leaking. I had the hose to fix it. Cost me nothing. Question is why didn’t the new tech ask for help & do a search himself. I just paid over $500 for an oil change. Service Manager called & I told him the same thing – no call backs when promised & why don’t their techs communicate. He said that was a good point about the techs asking for help. Never again, I’ll drive to Dave Smith in Kellogg. More

I bought a new dodge ram 1500 in 2008. Their service department was poor then and in 15 years has not improved. Drove 70+ miles for an oil change knowing that I might have to wait becaus Their service department was poor then and in 15 years has not improved. Drove 70+ miles for an oil change knowing that I might have to wait because service agent said they didn't take appointments for oil change. When I got there I was told they were filled up for the day and I should have made an appointment. Agent said to make it worth my time he would fill my gas tank if I promised to write them a good review. Obviously, I left without filling my tank. More

This service department is terrible. We got an extended warranty for our jeep that we purchased there and had some mechanical issues. We took our jeep in on July 14th after a 3 month wai We got an extended warranty for our jeep that we purchased there and had some mechanical issues. We took our jeep in on July 14th after a 3 month wait and have yet to get it back September 7th. Everytime we try to get an update we get the run around from Nathaniel Money who is the person on our claim. This week he told us it would be done and then the day before we go pick it up he calls and says there are more issues that he needs to get approval on. Issues that he told us about at the begining that were never included on the first claim. I have had to call the Extended warranty to get the ball rolling several times. If you can take your vehicle anywhere else DO THAT!!! I wish I would have read the reviews before we took our vehicle in. More

I have driven and taken very good care of my car for the last five years, but decided to take the next step to buy my family a newer vehicle, something with four wheel drive to get through our winter months last five years, but decided to take the next step to buy my family a newer vehicle, something with four wheel drive to get through our winter months here in Montana. I'm a single mother with a little boy who is blind and I have no mechanic friends to help me make a good choice, but Levi at Lithia had reassured me I was in great hands! They had a 2011 Land Rover that he said "would be like driving on the clouds"! "No problems" he said. He had done the pen work sent the documents and had me approved within the same day! The agreement was I was to travel over to Missoula to give my down payment that Saturday sign a couple more documents and be on my way. That Saturday half way to Missoula I received a text message from Levi that said there was a hiccup in a part they ordered. Vehicle not ready. I went over anyway since I had just sold my only vehicle and it was my day off. I wasn't aware it needed a part. He told me there were no problems. I test drove it while I was there, but only around the block because I was told it was a coolant issue but not to worry it was just a hose replacement needed. So I gave them my $2000 down payment and Levi said he would call me right away when my new car was fixed, detailed and ready . That Wednesday I hadn't heard from anyone and so I reached out threw text and was told that they were now waiting for a CV Axle! I had no idea it needed a new axle as I was told there was nothing wrong with the vehicle. I was finally texted by Levi the next day that it was ready and had picked it up that Saturday. When I picked up the new car it had not been cleaned, not even vacuumed, there was less than a quarter of a tank of gas in it. When I had got it home the service Required light came on. I looked under the hood and not one drop of coolant was in the tank, it was over heating. I took it to a mechanic at a dealership here in Butte Montana and he showed me the cracked hose that has NOT been changed. I've had this vehicle for 4 days as of today! Yesterday I called the dealership asked for a manager, told him my story and he said unfortunately with buying a used vehicle nothing will be done, but to send him copies of all texts (because I have proof of everything through texts). I have made all the phone calls, No one will call me back. I'm ready to start a legal process. I have proof. Results of some one who just won't make it right More

I had a great experience with Greg Knapp he was knowledgeable and helpful. I don't ever write reviews but I had such a good experience I'm writing this one knowledgeable and helpful. I don't ever write reviews but I had such a good experience I'm writing this one More