Lithia Chrysler Jeep Dodge of Missoula

The service department is amazing! When our vehicle broke down while driving through Missoula, Justin saved us— He bent over backwards to get our vehicle evaluated, parts delivered, an When our vehicle broke down while driving through Missoula, Justin saved us— He bent over backwards to get our vehicle evaluated, parts delivered, and everything fixed. Arriving at Lithia was the best thing that could have happened. Justin saved us money, time, and worry— Thank you! More

Never again. . Before I get roasted for this, I understand the mistake I made in purchasing a used vehicle from this dealership. I will explain.. I was not in th . Before I get roasted for this, I understand the mistake I made in purchasing a used vehicle from this dealership. I will explain.. I was not in the market for a truck until 2 days prior to taking a 3 week trip with my camper when the truck I had planned to use developed emissions issues and could not be repaired in time. So, I instead planned to trade in a 2021 Ram 2500 with the 6.4L (gas) for a 2020 2500 6.7L (Diesel) available at this lot. Upon initial inspection and test drive, everything seemed fine. No major issues beyond a small dent on the edge of the tailgate that had pulled the paint and was touched up. Walking around the truck several times, there were no noticeable issues. I made the deal. I should have recognized the red flags to how many times the clear carfax was referenced.. The next day, when I was in the bed of the truck, I noticed the roof of the cab. It had numerous hail dents, some were baseball size. I took pictures and sent to the salesman immediately. He did acknowledge the pictures but had little to say about what we could do. I said I would be in when I returned from my trip in 3 weeks. When I returned, I was basically told I was a liar. The sales manager said, "There is no way we missed that damage in our inspection", when obviously their was a way they missed it. Any suggestion I made to validate the pictures as prior damage were not acknowledged. I asked if they seriously believed this damage occurred in the 24 hours that I had the vehicle. No response. I explained, If this were true, they would also have to acknowledge that I put on a new hood, windshield and everything else? No comment to that either. I honestly believe this was a turn and burn. They knew what they were selling and passed the loss to the customer.. me.. the sucker. The result is, I will pay for a truck that was sold at market value knowing it valued less with this damage. Yes, I should have checked the cab before I purchased this truck and when I get my next one, I will but it will NOT be at this dealership after they failed to look at the facts and put 100% of the expense on me. More

Took my 2020 Trackhawk in for an oil change & swap winter/rims/tires w/summer/rims/tires 17May22. Bill came to almost $300 so I mention this is supposed to be covered by the Jeep Wave Program. After s winter/rims/tires w/summer/rims/tires 17May22. Bill came to almost $300 so I mention this is supposed to be covered by the Jeep Wave Program. After some uncomfortable silence he says Oh Yeah you’re right sorry about that (This was my 3rd time here, so not an honest mistake). Worse I check the oil yesterday 12June22 and it’s about 1.5+/- quarts low. My receipt shows they used 7 quarts oil/replaced oil filter. So I looked in the manual and it actually takes 8.3 quarts w/oil filter replacement. Looking back I found another receipt from this place 5October21 where they also put 7 quarts w/oil filter instead of the 8.3 quarts w/oil filter. My experience; They’re not friendly, will overcharge you if you’re not paying attention and can’t even do an oil change right, which risked ruining the engine on a $100K vehicle. When people mention the stereotypical sleezy dealership service department…this is it! In a word, UNPROFESSIONAL. More

This dealership ship has screwed me over and over again. My jk is still broken and sitting in there shop for 2 months now, and no call and no eta on it being fix for the 4th time in 1-1/2 years to f ownersh My jk is still broken and sitting in there shop for 2 months now, and no call and no eta on it being fix for the 4th time in 1-1/2 years to f ownership. I hate this dealership. DO NOT BUY FROM THIS COMPANY!!!!! More

Tim Yule has provided me with a pressure free, buying experience every time I've bought a new vehicle from Lithia Missoula. I highly recommend that you ask for him the next time you're in the market. H experience every time I've bought a new vehicle from Lithia Missoula. I highly recommend that you ask for him the next time you're in the market. He is highly responsive to emails, texts and calls and goes beyond to make you comfortable with your purchase. Besides all of that, he's just a wonderful human being. More

This was the best car buying experience I have ever had. Everyone was friendly, knowledable, and not one bit pushy. They were just the best. I cannot even begin to say enough good about them. Everyone was friendly, knowledable, and not one bit pushy. They were just the best. I cannot even begin to say enough good about them. More

No just the dealership but Cameron Howard the service specialist was AWESOME! He took care of everything involved with replacing my tires that were under warranty. He also made sure my oil change was do specialist was AWESOME! He took care of everything involved with replacing my tires that were under warranty. He also made sure my oil change was done and ready for my trip back to Ohio from Montana. Every dealership should have a Cameron. More

Good communication, fast work, friendly and professional . Definitely will only be bringing our truck here from now on . Definitely will only be bringing our truck here from now on More

The people at the dealership were amazing, they answered all my questions, and made sure that I got the right accessories for my vehicle in a very dirty manner. all my questions, and made sure that I got the right accessories for my vehicle in a very dirty manner. More

Dishonest advertising. Lost my business and anyone else's I can get to listen. All over 3 grand. Wouldn't have expected that from a so called reputable business. Lost my business and anyone else's I can get to listen. All over 3 grand. Wouldn't have expected that from a so called reputable business. More