The day was finally here. My kids were old enough that my days of needing my "hockey mom minivan" were finally over. I knew I wanted a Jeep Grand Cherokee, so my husband and I went to Lithia, having had great experiences with them in the past. Troy Jarvis, general manager, put us in contact with Patrick Osbon to help us. I knew exactly what I wanted features-wise, but unfortunately the Grand Cherokee model with the features, color, and interior that I wanted was not in-state. Patrick was very helpful and accommodating in helping us order exactly what I wanted. He was very knowledgeable about the process helped make the ordering process easy. Since there were very specific things I wanted in my new vehicle, he kindly endured and answered all of my questions. He was always easy to reach and was always friendly to deal with. If he didn’t have an answer to one of my questions, he was prompt in getting the answer and getting back to me. He walked me through all of the possible features on my order from wheel size to headlights to the interior technology options. I was very satisfied with the final choices I made.
The vehicle took about two months to arrive and the wait was well worth it! Beautiful vehicle! Upon arrival, Patrick took pictures of the vehicle and sent them to me, then invited me to come down at my convenience so he could show me all of the Jeep’s features to ensure I knew how they all worked. He was very knowledgeable about all of the warranty options and extra features, too. He was honest about what was worth doing and what was not as necessary. I finally got to drive my new Jeep away a few days later after the running boards were installed. After the whole process was over, I felt like Patrick was more of a friend than a salesperson. He really cares about his clients and gives excellent customer service. I have driven my new Grand Cherokee for about a week now and it drives awesome. I absolutely love it! The whole experience of buying this new vehicle was terrific; the service and the vehicle itself. Extremely satisfied with both. I would absolutely recommend Patrick and Lithia Chrysler Jeep Dodge of South Anchorage to anyone wanting to purchase a new vehicle. In addition, it is lovely to be free of the “hockey mom van” and my boys’ hockey bags fit just great in the Jeep’s cargo space!
Fitzgerald Family - Anchorage, AK