Lithia Colorado Springs Jeep Chrysler

Reason for Visit: Service

I recommend this dealer: No

My Review of Lithia Colorado Springs Jeep Chrysler:
I brought my Jeep in for a recall. It was at the dealership for 8 hours before they decided to call me and let me know that they didn't have the parts for the recall. The service advisor (David Fisher) was "conveniently" with another customer when I came to pick it up. I was there for 20 minutes waiting for him to come talk to me, but he never did, another Service Advisor helped me - though no one seemed to care about the fact that I made this appointment to have the recall done and couldn't tell me they didn't have the parts on hand. They didn't tell me when I made the appointment the day before, they didn't tell me when I dropped it off in the morning, nor could they tell when I was waiting there for over an hour to get a shuttle ride from their service. The following week, I brought it in again. I approached the service counter and David was the only Service Advisor at the counter. He looked at me and didn't say a word to me. I stood there for 2-3 minutes waiting to be helped and he completely ignored me. Didn't ask if I needed anything or how he could help me. Finally another Service Advisor came out and helped me. When I came to pick up the jeep, they asked me to fill out a survey as were all other customers doing as well. I selected "No" if I was satisfied with the customer service. In red below this question it stated "a Service Manager will be in contact with you if you are not completely satisfied with the quality of customer service". Needless to say, I haven't heard a word from anyone! This is the first Jeep I've ever owned and the first time I've ever brought it in for service - to the same dealership I bought from no less - and this is their quality of service!?! I can guarantee that I will not be going back to that dealership! I will drive the 50 miles to the next dealership!

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