Lithia Ford Fresno

For the past several years, I have taken my Ford to Lithia for service. I have not been impressed with their service I have often had to wait at some length after entering the service desks for someone Lithia for service. I have not been impressed with their service I have often had to wait at some length after entering the service desks for someone to even notice I was there waiting. This last visit was entirely different. Employee D.J. Mc'Neil made the difference. He greeted me when I first entered the service area and took care of my car's intake which was towed to Lithia late in the day with a dead battery. First thing next day, D.J. called to let me know what the problem was and to schedule the car up for further service. He called me right away when the job was done and when I arrived to collect my car, he greeted me with a smile, first thing, as soon as I entered the service desk door: "Mr. Blades! Your car is all set!" This guy is a go-getter for the customer. Lithia service desks could use a few more young men like this. Lithia gets a 4 rating on this service visit and D.J. gets a 5. More

I would strongly suggest you avoid any blue certified vehicles from Lithia Ford. I went in last month to look at one and both batteries were dead(diesel). I came back a few days later and they advised th vehicles from Lithia Ford. I went in last month to look at one and both batteries were dead(diesel). I came back a few days later and they advised they replaced the batteries and the vehicle was good so I purchased it. Two weeks later it died on me again two days in a row. Service department advised that they had replaced the batteries within the month prior to my purchase (4 batteries in a month prior to purchase) + 2 dead within two weeks of purchase (6 total batteries). Come to find out a Lithia up north had replaced batteries in March as well. So 5-6 batteries replaced in 6 months prior to purchase and no testing to see why the draw was occurring. Now I’m making payments on a truck that has been in their shop (coming up on three weeks) more weeks than my driveway since purchase with no end date in sight. Seriously do yourself a favor and avoid them. More

They couldn’t fix a vacuum line problem that affected the dash controls after three trips. Then, due to a delay getting back, they refused to fix the original problem without charging, even though they didn’ dash controls after three trips. Then, due to a delay getting back, they refused to fix the original problem without charging, even though they didn’t fix it the first three times. We won’t be going back for more…lol More

Had to go back three times for the same vacuum leak, then the 4th time (granted, several years later due to COVID), they would not honor their work. Time before last, they didn't want to work on the same iss the 4th time (granted, several years later due to COVID), they would not honor their work. Time before last, they didn't want to work on the same issue and claimed no problem was found (warranty work)???? As soon as we drove off, the A/C went back to the defroster vents again (crooks). Today, they would not help because they had no warranty to charge too "and the mechanic needs to be paid". They never fixed the original problem, and didn't care. 17 years, a lifetime customer, flushed down the toilet because of a simple vacuum line fix that had been documented three times. I also bad to go back after a major tune up before. Something is off with their policy and attitude. I won't be back. More

To my ford in for recall driver airbag Salvador Gonzalez was very nice and put me at ease as my first trip there had ford for several hours but no parts but they all were very friendly was very nice and put me at ease as my first trip there had ford for several hours but no parts but they all were very friendly More

We arrived on the lot and before we could complete our parking or get out of the car Stephen was asking us if we had a trade(first red flag). We took a test drive and he seemed relatively knowledgeable ab parking or get out of the car Stephen was asking us if we had a trade(first red flag). We took a test drive and he seemed relatively knowledgeable about the vehicle which why I gave him two stars instead of one. He then proceeded to tell us that this vehicle was actually on "sale" and had been marked down today by $2k(second red flag) he even said he was screen shotting that for us because it was different than the website price. How nice of him. We agreed to go into the office and talk over prices & the deal. He immediately asked for our personal information - CDL and SS #'s as well as our income and current payment info. We had already told him our financing was pre secured with our credit union. It was a whole debacle getting him to move on from the fact that we wouldn't disclose all of this just doing a "pencil deal". To the point of him calling his "sales manager" in to cool things off.(3rd red flag). We had not even discussed price of the rig, nor the offer on the trade. They came back accepting our trade price so we moved forward with the deal. After telling them we had already secured financing they ran our credit anyway causing an effect on our credit scores.(3rd reg flag and a definite mistake) They then came back with the paper deal showing a point higher than our pre-approval, the price of the rig $2k higher than quoted from the "sale" Stephen saved on his screen shot AND almost $2k more for some mandatory LowJack equipment as well as the all elusive "clear coat". After reminding them once again that we were approved for a specific rate that was lower than what they wanted to write a contract up for then again went back and magically got the "bank" to honor the pre-approval.(major mistake) The sales manager then proceeded to say that Stephen had mad an error on the price quoting it so low but he was going to do us a favor and honor that price- but only for that day - if we didn't sign that day it was going back up. He also stated that they would not or could not remove the accessory package that was not pre-disclosed to us. But he might have if he hadn't given us our asking price for the trade. (ok my friend can you or can't you remove it lol? Or you can only remove it if you make us pay for it on the back end of the trade deal?)He even blamed US for causing it all because we wouldn't disclose out payoff and payment 5 mins after sitting down! :) At his point 2 hours in we walked from the deal stating we needed to speak with our bank because I was very uncomfortable with the rate conversation. Next day they called us back sending us the same deal with mandatory accessories and which we declined while stating we would love to buy the rig at the initial agreed upon price - no extras. Salesman then waited until the next day to let us know they could not take out LowJack they put in and wished us well with out truck search(aka we don't want your business - final and last mistake). By this time we had moved on with another dealer that of course didn't put us through all of the above BS. I've been buying vehicles for 40 years and have seen quite a bit of nonsense. This case may have been the worst. So as I promised Stephen, I am happy to recommend Lithia Ford Lincoln of Fresno to anyone who desires to purchase a used vehicle with mandatory $2k+ accessory package and who has the thick skin to deal with shenanigans. I was happy to pay a little more else where for the same rig skipping the nonsense. The price of peace of mind can't be measured. Note to any car salesman who might read this; you know you all have a bad rep anyway right? Do better to not live up to that. More

This dealership is a ripoff. I have purchased new vehicles there and traded vehicles in. I attempted to request a refund for the extended warranty and they indicated that they wo I have purchased new vehicles there and traded vehicles in. I attempted to request a refund for the extended warranty and they indicated that they would not because they kept it to go towards the purchase of the new vehicle I purchased there. So they kept my refund and probably put it in their own pockets without my knowledge. Currently, I traded in the car purchased there at a different Ford dealership and I was told all I needed was to provide a document to Lithia Ford Fresno and the extended warranty refund would be provided. I did so and was given the run around. I have called the General Manager and left messages with no response as of yet. This dealership should be fined by Ford Motor for their negative underhanded dealings with customers, especially repeat buying customers. I wonder what other underhanded deals they do to others. I am a woman and 66 years old. I put that because I'd like the public to know how they treat their customers. They have nice friendly sales people then once they have the documents signed through the finance department they change their attitudes. I could hear them talking and laughing as I waited to inquire about my extended warranty refund. I had to wait about 10 minutes before anyone came to talk to me. I won't repeat their comments I overheard as they were laughing. Perhaps I should make a call to the television station 47 on your side to resolve this issue. I would like to know how many others have had their extended warranty refunds kept by this dealership. More

Price gouging, stay away, 10K mark up, above MSRP on a new Mach-E. Pure corporate greed and taking advantage of our current posture due to COVID19. new Mach-E. Pure corporate greed and taking advantage of our current posture due to COVID19. More

Tried to buy a car here from out of town. The salesman told me no it would take to long and that he sells 100s of cars a week. What great customer service/relations Steve told me no it would take to long and that he sells 100s of cars a week. What great customer service/relations Steve More

I brought my car in for an oil change and a replacement for a headlight. First, the service writer said it would cost $29. Then, he called me back to say it would cost $400 to replace the lightbulb. This i for a headlight. First, the service writer said it would cost $29. Then, he called me back to say it would cost $400 to replace the lightbulb. This is unacceptable & a ripoff! More