I bought a new Sante Fe 2 years ago and had some warranty issues and a recall on it. I called them and asked them if they had a loaner car for me to use as iam 280 miles away and they promised me one. So I drove the drive and was thinking about trading it in skis and when I got there they had me try out the car I was thinking about purchasing,when I returned they told me that they didn't have a car to loan me and I would have to buy the one I drove. As they had me over a barrel and didn't have a choice. I declined the offer and the general manager Mr. McCarthy told the salesman to let me know to get the xxxx off of his loft and that he would not do my warranty work either. Very piss poor service and customer service
The service was swift and thorough! Brian was very knowledgeable and expedient! He even put a giant bow on the vehicle when we came back to pick it up in honor of my wife's birthday! The Santa Fe was a gift for her and she didn't know I had already purchased it! You guys are the best and I will send all my friends, family, and employees to guys when they are looking for a vehicle!
The salesman I dealt with was very professional and helpful. I would definitely recommend him to others. I would have liked the vehicle to be detailed but it was at the end of the day and I had to leave. When I signed the papers the finance guy had already drawn up paperwork for oil changes that had not been mentioned to me. I declined them.
I called the dealership on evening after work to find a cheap used SUV or truck. Brian expertly listened to my needs and pointed out that the Hyundai Tucson would suit me. I worked the whole deal over the phone and he got me approved and took my down payment! I came in a few days later after work and picked up the car! It was fast, easy, and the best experience ever! Go to Brian when you need anything!
I visited Lithia because they are close by. I looked at one car, I told the salesperson that I wanted to look at a few other brands, She was very understanding. When I came back 2 weeks later I purchased the car. There was no pressure and I felt like she was genuinely interested in finding me the best car for my budget and needs.
I owned an elantra before I bought my Accord I traded in. I missed the ease of use of the controls and the great warranty. When In meet Brian on the lot my enthusiasm for Hyundai return and I knew i had to have my Santa Fe! I never met anyone before that knew more about the brand and made it so easy to buy a car! Go see Brian when you need to purchase your next Hyundai. He is the best!!!!
I was flattered that the salesman remembered my purchase from him of three years ago. He produced what I was interested in and came through with what I wanted. At the time, I was window shopping and through his efforts, I ended up buying a new vehicle.
The entire staff of Lithia Great Falls is the best in the game and I won't go anywhere else!! I will buy my next car from them. they have my business for life !!! Ask for Brian and tell them Dave sent you .