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Lithia Nissan of Ames - Service Center

4.8

28 Lifetime Service Reviews

2901 South Duff Ave, Ames, Iowa 50010

28 Reviews of Lithia Nissan of Ames - Service Center

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June 19, 2017

"Trusted"

- Robin D

We are very happy with our used car purchase! We have also had very good luck with the service department...overall a great group to work with.

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Recommend Dealer
Yes
Employees Worked With
Brian Fox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Searcy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 21, 2017 -

Lithia Nissan of Ames responded

Robin Thank you so much for taking the time to respond. Brian and Jeff and the entire team appreciate you and your business. Thanks Mike Gougherty General Manager

April 28, 2017

"Good job fellows."

- Janice

This dealership has always treated us with great service. We followed Lithia from Wagner and never regreted it. Recommend you dealership to all of our friends. Great job by all.

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Recommend Dealer
Yes
Employees Worked With
Max Hannusch
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jason Hill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Searcy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 29, 2017 -

Lithia Nissan of Ames responded

Thank you so much for taking the time to respond . We truly appreciate long time customer's like yourself . Your recommendation is the highest compliment we can receive. We will always be here for all your automotive needs. Thank You ! Mike Gougherty General Manager

April 19, 2017

"Easy and Accommodating"

- Suzanne Yoder

I called ahead for the appointment and Chris was accommodating. I called the week of the scheduled service and Chris provided me with pricing of each item and the total with tax. Very helpful. When I noticed that I had no literature or user manual on the anti-corrosion device I called and again Chris was happy to offer to mail me those items. I hope to see them in the mail yet this week

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Recommend Dealer
Yes
Employees Worked With
Chris
March 22, 2017

"Service Review"

- Corinne Gilbert

Great service department. Always the best possible considerations. I appreciate the willingness to accomodate my schedule. The prompt service with good explainations following the service are really good.

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Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 27, 2017 -

Lithia Nissan of Ames responded

We really appreciate your business and thank you for taking the time to respond! Look forward to serving you for along time in the future . Thank You Mike Gougherty General Manager

January 11, 2017

"Regular service"

- RougeOwner

No need to be concerned about the appointment. Trust has been earned by this group of good people. I will continue to use to use this dealership.

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Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 19, 2016

"Excellent Service at a Fair Price"

- DaveofIowa

I have used the service department for years and have always been very satisfied with their work and my overall experience. Jeff is a delight to work with and explains what was done. He is very accommodating. He is always available to answer any questions I might have.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 22, 2016 -

Lithia Nissan of Ames responded

Thank you for responding . We truly appreciate your business and look forward to serving you in future! Thanks Mike Gougherty General Manager

October 21, 2016

"Very Efficient"

- 01234

Was here for oil change and tire rotation. Excellent service! No waiting (I had an appt) and speedy work. I always use Lithia Nissan Ames to service my vehicle.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : No photo so not sure I worked with Jeff Searcy or someone else.
October 01, 2016

"Service department "

- Granny

My car was taken in for service. It was done when they said it would be. The service manager was very polite and knowledgeable. He saw that I had a recall and took care of it at the same time. Always receive great service

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Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 26, 2016

"Easy to get in and out"

- rosyrogue17

Very easy to get in for service. I was able to take the shuttle so I wasn't sitting and waiting. They repaired something that was on a recall at the same time.

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Recommend Dealer
Yes
Employees Worked With
I can't remember who I worked with
Jul 26, 2016 -

Lithia Nissan of Ames responded

Thank you for taking the time to respond! We really appreciate your business and look forward to serving you in the future. Thanks Mike Gougherty General Manager

May 22, 2016

"Charged for Work not Completed...."

- TrishaCPA

I had requested the following work but they wanted to do work that was not needed. I requested to have tires rotated, wipers changed, oil changed with new filter and both air filters changed out. I picked up my vehicle only to have a bill for I had tires balanced and alignment, oil and air filters, wipers changed and 6,000 mile vehicle inspection. What and wow! I was upset with this cost. The next day, I found the front coil spring was broken, wipers not replaced, cabin air filter dirty and the water pump was leaking. Mitch Bomgaars was the service manager. He just looked stupid when I questioned why and did NOT take ownership or responsibility. Will not go back (of course) and will share this story with all my peers including BBB and Iowa Attorney General.

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Recommend Dealer
No
Employees Worked With
Mitch Bomgaars
1
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