Lombard Toyota

Reason for Visit: Sales

I recommend this dealer: No

My Review of Lombard Toyota:
This was the most uncomfortable car buying experience I ever had. Their friendliness is as phony as a three dollar bill. The initial trade-in amount on my car was an insult. I conveyed that to the salesman (something out of the Sopranos), and he finally got to be reasonable after I started walking. I realize this is the standard procedure, but it took a long time to get there. After getting somewhat of a reasonable deal on a Prius (they were the only dealer out of 20 I called that had one) I asked the sales man to throw in a few cheap extras worth $100 or so, i had to fight to get those even though the dealer cost would have been small. Then 4 weeks later, we noticed the hatchback cover was missing. After talking to the salesman, he said he could get me the cover at cost for $300. It should have been on the car in the first place, but all I got was "it's too late now". If you want a good Toyota dealer, go to Grossinger. My experience there was wonderful.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lombard Toyota:
if you are female DO NOT go to this dealership. Steve, the salesman, was very nice. but when i didnt buy right away he called in a supevisor to persuade me to buy. when that did'nt work the sales manager showed uyp to high pressure me. i asked for my keys back for my car at least three times and was ignored. when i said "GIVE. ME. MY. KEYS. BACK" he had the audacity to tell me to lower my voice. I assurd him and can assure anyone reading this that i will NEVER buy anything from Lombard Toyota and will never take a car there for service ever again.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lombard Toyota:
I just needed a part and they responded quickly and even double checked before ordering it so I knew it would be right. Plus it came within 10 hours of them ordering it so I got the part fast, relativley cheap and everyone was friendly. This is only written about the Parts department though because, I didn't deal with any other employees.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lombard Toyota:
I had the worst experience dealing with thios dealership. Here is the reasons that I rate this dealer so low in the rating scales. 3000 miles ago, my girlfriend and I purchased a used CERTIFIED Toyota Colla from this dealership. The salesman, Harvey, was really nice so we decided to purchase the car. The promised to do extra work on the car before they gave it too us such as fix a one inch deep dent in the door for example. Well we scheduled an appointemtn and a few DAYS later we got the car finally with THE DENT IN THE DOOR SIMPLY BEING SPRAY PAINTED OVER!!!!! The car looked terrible so we complained and rescheduled to get it done right. Note my sarcasim when I say all this scheduling and rescheduling is no problem since we dont have careers and lives to look after! Well, it did get fixed after several major inconviences and that was that issue. Well, now that we have had the car 3000 miles, there is a substantial rattle coming from one of the tires. We immediately took the car back and scheduled to get the problem fixed. We dealth with Jeff - nice guy but that didnt help. We got the car back 7 hours later for a job that we were told would take 2 hours max. The said that they had to replace the front wheel bearing and it would have cost us $900 but thankfully the warrenty picked that up. So we were happy but no sooner had we driven home we noticed the rattling noise COMING FROM ALL 4 TIRES NOW!! We rescheduled an appointment and 8 hours after they had our car, their conclusion was that my girlfriend "went offroading" and bent all 4 wheel rims and nothing could be done by them except we would have to buy 4 new wheel rims, which would not be covered by the warrenty since it was her fault. This was one of the most upsetting comments, to know that the car has new gone out of the city and she is a sweet and hard working 24 year old girl. But I have calmed down and understand that there is little I can do against a large dealership like this except tell my horror story and hope others dont fall into the trap that we did.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lombard Toyota:
I would never go back to this dealership. I bought a used 1999 Camry from there and it had a broken CD left in the car. I was never able to get the entire CD out so I had to buy a new head unit for my sound system. Of course the salesman (Ed) never told me anything about it. Next we decided to buy my sister's used 2001 Camry there and when we go to finally purchase the car the salesman told my mom that she had to purchase some undercoating service or something. My mom said that she did not want it but the salesman just responded with, "We do it to all of our cars." We also got my mom's Highlander from this place. She wanted a blue one but the salseman pestered her until she went for a silver one because they had that in stock.

Then there's the service department. I took my 99 Camry in there and less than two hours later they called me back and said that I had a spun rod bearing and needed a new engine. For those who don't know a spun rod bearing usually comes with a loud knocking sound, but my car just had a fluttering sound coming from the engine. Since they only had my car for two hours it leads me to believe that they didn't even drop the oil pan to look at the engine, let alone tear it open to look at the rod bearings.

Please, do not go to this dealership unless you absoloutley have to. My family got horrible service on all three cars we got from there, and the mechanical problems we had were very recent so it doesn't look like this place is going to change anytime soon. It's been a horrible experience all around.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lombard Toyota:
Rude and unprofessoinal. After purchase I called because I thought I didnt receive the Hitch piece. Rufus the sales guy was uncooperative. Had a bad attitude. Saying its 2 mo down the road and I had lost it. Nothing he could do. He then said " let me look around and see if one is laying around here" real sarcastic. He didnt even ask if I wanted to purchase a new one. said he would talk to his manager and call me back. I gave him my cell # and the coward then called my home # and left me a message that he couldnt do anything for me. I called the mgr and he said he never heard of my problem. The sales guy is a great guy.... no apoligies for anything. Will never go back there again. Place sucks....

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