My Review Of Longo Toyota Scion:
I LOVED this place ! after having gone through TWO lemons, (Im barely 20 by the way ! and one of those lemons where purchased from a "trusted honda guy" i was so done with cars ! my honda was ready to leave me stranded and i wasn't going to wait until it did to find a replacement. walking up, the place is HUGE. a GREAT selection of cars ! Cassey was AMAZING ! love this guy ! we had been to about 4 dealerships before, and being my first time financing a car, these guys were just trying to confuse me and up the price on cars but "save" me money on the interest, and they were just not helpful, didn't make me feel like they were there to help me find MY car, just like they were there to make a quick and easy buck off a college student who doesn't know better. well, needless to say, Cassey not only stayed in my budget, he found my baby for LESS than what i had told him my maximum amount was ! he was sweet, helpful, EXTREMELY patient, i cannot say how much i appreciated his help that day ! i just wish the internet department wasn't so sneaky !! i got really upset that because i applied for a loan online, one of the online department guys claimed he set up an appointment and said i was HIS. (yes, he claimed me and my sale like a piece of candy after cassey had already done all the outside work of finding my perfect match and test driving and all that. The man had indeed never set up an appointment or even called me back to tell me if i was approved or not!!) well, in the end i was able to request cassey (split commission with mr. do nothing but sit on his xxx all day long) but he was extremely helpful, and happy, and genuinely can't say how refreshing it was to have someone on MY side, after all the car problems I've had in the past. i walked out with a steal ! They had a subway, starbucks, and i believe other things there, so while my stepdad and i did the paperwork and test drove it, my mom and sister had somewhere comfortable to go. SERIOUSLY the MOST pleasant experience ! I've NEVER felt so comfortable in a dealership ! usually, they make me feel like a flounder in a sea of sharks ! THANK YOU CASSEY! & the rest of the Longo Toyota staff that did their part for me !! I LOVE YOU GUYS!!!! IM totally coming back when its my sisters turn to get a car, and I'm recommending Cassey to all my friends !!
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Longo Toyota ScionAdded:
1/30/2014 4:23:04 PM
Good afternoon! My name is Regina Cortes, Guest Relations Supervisor for the dealer. Congratulations! I’m happy to read your visit was pleasant, comfortable and your salesman Cassey Castaneda was AMAZING.
We know there are many options to choose from and we would like to say THANK YOU for allowing us the opportunity to find you the right vehicle for the right price.
I do want to apologize for your experience with our Internet Department. I will certainly be looking into this matter and let me assure you I will be contacting our management team.
Remember if you have any questions or concerns, our Guest Relations Department is here to help. Thank you for sharing your wonderful experience with us.
Welcome to our Longo family!