Read Reviews Longo Toyota Scion

Longo Toyota Scion

Longo Toyota Scion

3534 North Peck Rd
El Monte, California 91731


Sales: (800) 701-9067
Service: (888) 800-6047
Parts: (888) 850-0966

Longo Toyota Scion
Manufacturers: Toyota, Scion

Write a ReviewWrite a Review

  • Customer Service:

    4.6
  • Quality of Work:

    4.6
  • Friendliness:

    4.8
  • Overall Experience:

    4.6
  • Pricing:

    4.5

24-Month Rating

based on 33 reviews

4.6

4.6 out of 5

109 lifetime reviews

Longo Toyota Scion

Most Reviewed Employees

  • Alexander LiukimsonAlexander Liukimson
    Marketing Sales Associate
    5 reviews
  • Henry LawansonHenry Lawanson
    New Car Sales Associate
    3 reviews
  • Cesar MacalinoCesar Macalino
    Marketing Sales Associate
    2 reviews
  • Andy WongAndy Wong
    New Car Sales Associate
    1 review
  • Jose Del SolarJose Del Solar
    Pre-Owned Internet Sales Associate
    1 review
  • Jules WeisbergJules Weisberg
    New Car Sales Associate
    1 review
  • Ruben CardenasRuben Cardenas
    Pre-Owned Sales Associate
    1 review
  • Teddy ChiuTeddy Chiu
    Assistant Service Manager
    1 review
  • Tony HuaTony Hua
    New Car Sales Associate
    1 review
  • Andy LuuAndy Luu
    New Car Sales Associate
    0 review
View All Employees

Cars For Sale by this Dealer

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Certified: Longo Toyota Scion

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Longo Toyota Scion has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 8:00 AM - 10:00 PM

Tuesday: 8:00 AM - 10:00 PM

Wednesday: 8:00 AM - 10:00 PM

Thursday: 8:00 AM - 10:00 PM

Friday: 8:00 AM - 10:00 PM

Saturday: 8:00 AM - 9:00 PM

Sunday: 8:30 AM - 9:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:30 PM

Sunday: 8:00 AM - 4:00 PM


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:30 PM

Sunday: 8:00 AM - 4:00 PM


Our Amenities

Starbucks Onsite Children's Play Room
Subway Onsite Customer Lounge Area
AAA Insurance Office Onsite Express Service
Free Delivery Service for New/Used Vehicles within 100 Miles Free WiFi
Enterprise Rental Car Offices Onsite Parts Store
Sirius Satellite Radio Listening Stations Shuttle Service
Collision Repair Center (Body Shop) Television
Cable TV Vending Machines

superKathy31
3/28/2013 7:34:07 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Alexander LiukimsonAlexander Liukimson
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Longo Toyota Scion:

I visited this store a couple month ago and an ugly and old freak tried to sell me a car. I just came to check the things out , but this dude, who can't even speak proper English lied to me on my credit score and price on a car. He acted like a manager and did not let me talk to anybody else.I ran away from this place, and he continued to bug and harass me.
STAY AWAY FROM HIM !

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Response From: Longo Toyota Scion
Added: 4/3/2013 8:51:53 PM

Dear superKathy31,

I read your review and the negative experience you encountered at our dealership. I do apologize if one of our sales representatives made you feel uncomfortable. I wanted to reach out to you because we do care about our guest and appreciate your feedback. My name is Rene Lawson, Fleet/Marketing/Internet Director. Again, I wanted to reach out to apologize and I would like the opportunity to speak with you. I can be reached at (626) 580-6209 or rene.lawson@longotoyota.com. Thank you once again for your feedback.

Sincerely,

Rene

Twitter
arvinjb
3/24/2013 10:14:13 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Alexander LiukimsonAlexander Liukimson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Longo Toyota Scion:

My co-worker suggested I stop by Longo since I was in the market for a Prius. I was hesitant because of my past experiences with dealerships. My last purchase was through my credit union autoland and I though that was easy.This time I wanted to lease. So I made an appointment with Alex Liukimson for noon on a Saturday. By 3pm, I had the car I wanted and at the monthly payment I wanted. Alex gave me a good price on my trade-in. He was very professional and a pretty funny guy. When my lease is up, Alex will be getting a phone call from me. Their finance department was courteous too.

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Response From: Longo Toyota Scion
Added: 3/29/2013 1:11:16 PM

arvinjb,

I wanted to thank you for taking the time to share your delightful sales experience you had with Alex Liukimson. I cannot agree with you more about Alex, he is certainly someone that is very passionate about his guests and in the services he provides. It would be my pleasure to let Alex and his management team know what an great job he is doing.

Thank you for choosing Longo!

Warmest regards,

Arasi Santellanes
Guest Relations Supervisor
Longo Toyota/Scion/Lexus

Twitter
Karizma21
3/3/2013 10:36:03 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joseph in Finance and Neil in Used car sales
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    N/A
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Longo Toyota Scion:

I would like to take the time to personally thank Joseph in Finance and Neil in used car sales. I was able to walk off the lot with my dream car a used 2010 Venza. This car has all the bells and whistles! Neil took his time with us being that had my two you children who were very impatient. I was able to get a great APR thanks to him and Joseph who was great at making us feel like we were at home verses inside a huge dealership! Great hospitality from the Toyota family and I am more than ecstatic that I am part of the family now! My recommendations for these two gentlemen are more than words can express!!! Heaven sent!

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Response From: Longo Toyota Scion
Added: 3/8/2013 5:17:48 PM

Dear Karizma21

My name is Arasi Santellanes, the Guest Relations Supervisor for Longo Toyota/Scion. Thank you for such a kind review about our team members Joseph in Finance and Neil in Used car sales. It certainly will be my pleasure to share this review with Joseph, Neil, and our sales management team.

Welcome to the Toyota Family!

Sincerely,

Arasi Santellanes
(626) 580-6268

Twitter
BLambeth
2/19/2013 2:03:08 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steven Hess
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Longo Toyota Scion:

This was the most pleasant experience in the purchase of a car I have ever encountered and it started with Steven Hess. I basically knew what I was looking for; however, Steven showed me every Venza he had on the lot just to be sure. The basic price was the best in Southern California (even beat Costco pricing) and the money that I got for my trade-in was fair and accurate (I had done my homework). The folks that handled the actual financial transaction were friendly and professional and everything was completed in a timely manner. We were even offered Starbucks coffee while we waited for them to evaluate our trade-in and get the paperwork going.

The most amazing thing of all is the after purchase follow-up from Longo. I have never been contacted so much by any dealer just to invite me back for dinner and to see how everything was going with my new Toyota. They even sent someone out to my house to assist me with all the electronic features of the car.

I definitely recommend Longo Toyota to anyone looking for a new car, and most importantly, Steven Hess!

Bernadette Lambeth

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DDU2013
1/30/2013 6:11:35 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Henry LawansonHenry Lawanson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Longo Toyota Scion:

Best buying experience ever. It was a no haggle situation --we said what we wanted and our salesman henry looked to find the perfect fit for our wants. I would recommend this dealership and our salesman because of all our car buying experiences -this was the simplest fastest service ever.

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Lynn2012
12/28/2012 7:27:34 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Henry LawansonHenry Lawanson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Longo Toyota Scion:

When i went to the dealership -- i had no intentions of buying-- however i was very pleased with the customer service given by our sales associate that my partner and i decided to go for the deal-- there was no pressure and our salesman Henry suggested great add on options that made our vehicle even nicer-- We love our Sequoia and will definitely go back to our same saleman when looking for another vehicle -- Thanks Henry and Longo for making us feel like VIP's....

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uckristyn
11/11/2012 1:43:37 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Oscar Orellana
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Longo Toyota Scion:

Oscar gave me a great price and found me the Prius I wanted ( which I didn't find at Power of Cerritos). He even drive 20 miles in the rain to return my house keys I left at the dealership with my trade-in.Thanks Oscar!

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mjmer
10/23/2012 5:26:49 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steven Hess
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Longo Toyota Scion:

You get quality service and great prices at Longo. I would recommend it to everyone. Steven Hess, Internet Fleet Manager was superb. My family liked the way he presented himself and the company. He was professional yet funny per my kids. You do not feel pressured in buying, but his professionalism is a definite plus and even though we had another option in mind we went straight for a Toyota Prius. He's an asset to the company. His personality will bring more customers to Longo Toyota.

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JasonDorsey
10/23/2012 2:28:18 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ryan Tsai
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Longo Toyota Scion:

Walked in & was immediately able to take a test drive, got a quote on 2 vehicles, left & came back and made a hassle free no pressure quick purchase. I purchase a 2012 Scion XB. I would recommend Ryan hands down the best salesperson ever.

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alexmar182
10/9/2012 3:49:17 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Teddy ChiuTeddy Chiu
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Longo Toyota Scion:

When I first pulled into the service lane he was very professional and handle everything with care. Afterwards when discussing the relation to my cars problem he was easygoing and friendly. After the problem was fixed he described what was wrong and sent me on my way. I'd recommend him to anyone.

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