Longwood Mitsubishi

Response from: Longwood Mitsubishi
Added: 3/2/2011 7:31:31 PM
I was very disappointed to learn of your treatment at my store. I am very interested in learning who you dealt with as I do not employ anyone by the name of "John" in the sales department. I have provided you with my cell phone number and would appreciate any help you can provide so I can properly address this perceived lack of concern for my Mitsubishi franchise.
You will be happy to learn I have increased sales training specifically for the Mitsubishi product as well as updated our sale staff compensation plan to remove the “deal” pressure from all my customers.
Simply stated: Pick a Mitsubishi – pay invoice minus rebates! No gimmicks or additional charges for transportation. Unfortunately Uncle Sam still wants his so you have to pay tax, tag and fees but the savings are HUGE! Print this review for an additional $500.00 off the sale price. This offer is valid for ANYONE reading this review.

Any questions please call.

Jim O’Neill
General Manager
407-571-1234 x 2220

Response from: Longwood Mitsubishi
Added: 10/28/2010 12:48:34 PM
Thank you very much for the kind words. We strive to make the purchase decision as relaxed and stress free as possible. I’m happy to learn we did our job.

It was a real pleasure to meet you and your husband and I look forward to being your service dealer for many years to come.

Sincerely,
Jim O'Neill
General Manager

Response from: Longwood Mitsubishi
Added: 10/21/2010 1:46:49 PM
Rebekah,

You overheated your vehicle and originally brought it to a radiator repair shop, then Big 10 Tire Co for repair. Both companies did not properly diagnose your vehicle nor repair properly. These untrained companies may have actually done more damage than good.

Only after Big 10 could not repair your vehicle properly it was sent to us (Longwood Mitsubishi) on 11/6/08. Big 10 paid Longwood Mitsubishi to repair the "initial" damage which included repairing the cylinder head and all related items. Prior to any work being performed, we advised Big 10 that this repair would not be warranted due to the previous repair attempts made by them and the radiator shop. We were not able to ascertain the damage you may have caused on the initial over heat failure. Major internal engine / cylinder head failure may have occurred. Both you and Big 10 were made aware of this situation. Big 10 stated they didn’t care and only wanted this work done – since Big 10 paid us for the repair – we could only do what Big 10 paid us to do. That was our mistake. We should have refused to start the repair and return the vehicle to them.

Even though your vehicle was well out of factory warranty, we contacted Mitsubishi Motors on your behalf to see if there was any out of warranty “Good Will” they could provide. MMNA declined.

I understand that your vehicle only lasted 376 miles after the cylinder head was repaired which is unfortunate; however, this was not completely unexpected due to the original circumstances.

Since your incident, almost 2 years ago, I have implemented several changes to our service department including the following:
1. We do not repair vehicles for other aftermarket repair shops. Their untrained mechanics failure to properly repair the vehicle is not my concern. We only deal with the vehicle owners. It is owner’s responsibility to request refunds for improper repairs.
2. If a customer refuses to complete a proper repair per factory specifications, a release is signed and no warranty will be honored.

I understand your not completely satisfied with Longwood Mitsubishi, unfortunately we didn’t recognize the trouble that was coming prior to starting the work on your vehicle. After all “No good deed goes unpunished”.

Sincerely,
Jim O’Neill
General Manager