Lovering Volvo

Reason for Visit: Service

I recommend this dealer: No

My Review of Lovering Volvo:
I brought my car in today at 8am to inquire about an ipod adapter.

Since the labor charge depends on whether the car is already "prepped" for navigation and/or satellite radio, and since I didn't know for sure despite not having these features, I specifically asked them to inspect the car and give me an estimate of labor, PRIOR to moving forward with the installation.

They called me at 4pm to say that the technician made a mistake and started the install...and therefore they'd need to keep the car for another day to uninstall. They claim it was a miscommunication.

AMAZINGLY TYPICAL FOR THIS DEALERSHIP TO WASTE CUSTOMER TIME WITH INCOMPETANCY.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lovering Volvo:
I recommend this dealership because it is the only Volvo dealer in the area, and has provided me with a positive sales and service experience. That being said, I have had better service experiences with dealerships for other car brands. (such as Saab) As such, I believe Lovering - Nashua could vastly improve their customer interaction.

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