I went to Lujacks Honda after spending months looking for the right vehicle for my family. I finally noticed a well priced Certified Pre-Owned 2012 Honda Pilot. I went there that same day to check the vehicle out. After walking the lot for a couple minutes, Lucky Fazliu stepped out and introduced himself and took care of me from there. I told him what I was there for, that one specific Honda, and he took me right to it and didn't try to steer me in any other direction. He was very professional and courteous and made me feel comfortable right from the start. We started to test drive the vehicle and it rode very well. Upon entering the highway Lucky said, "Make sure you really push the pedal to get a feel for it." While I normally do this anyway, he was the first salesman to encourage me to do it. I swear he would have let me test the crash rating just to make me feel comfortable with the vehicle.
The vehicle ran great and it was priced very well so I wanted to talk numbers to see if we could get this vehicle. During the price negotiation, the demeanor of the sales staff didn't change. They (Lucky and now Michelle Woods) were professional, polite, non-invasive, and very forthcoming with any information I asked for. Keep in mind this was already at closing time. I was there two hours past closing and they still took care of me like I was the first customer through the door. Also, I had my young daughter with me the whole time and we haven't eaten for about 7 hours. The staff made sure they took care of our needs and didn't solely focus on talking about numbers. The staff was multidimensional in the way they assisted me and my situation. Not long after we sat down we worked out a final number and I had no complaints.
The next step is worrying about paying for the car so we stepped in with the finance guy, Love Young. We were already there way past closing and Love treated us with respect and didn't try to push us out the door. He was polite the whole time. I signed the paperwork and we were able to take the car home that night. After the late night, I re-looked what we discussed and noticed an error in the documentation. I brought it up to the Sales Manager and she took care of the issue. Mr. Young called me shortly after correcting the documentation and apologized for the error and went, what I felt was, beyond and above what was needed to correct the situation. The way he handled the situation earned my respect and more.
I have nothing but good things to say about the way Lujacks Honda handled the buying process ,from sales to finance, and made me feel comfortable with the purchase. I would highly recommend giving Lujacks Honda an opportunity to meet your needs. If Lucky, Michelle, and Love treat you as they treated me, you are guaranteed to feel good about your decision to purchase from them.
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