Lund Cadillac-Saab

Reason for Visit: Sales

I recommend this dealer: No

My Review of Lund Cadillac-Saab:
My experience with Lund Cadillac has to be the most sickening experience in any vehicle purchase I have ever done. I am from Scottsdale Arizona and decided I wanted a Cadillac CTS - I arrived at Lund Cadillac to only wait for 20 minutes for a salesman to approach me. I sat in the Lund showroom during this time and listened to the FOUL language, RUDE remarks about customers and sexually explicit remarks toward two other females in the showroom. Lund Cadillac has absolutely NO professionalism in their sales department nor does it seem to care about their appearance. I have spoken with many about my experience and have found this behavior is consistent with Lund. I will NEVER recommend this company to any of my friends, acquaintances or people in passing.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lund Cadillac-Saab:
I talked to this dealer to give me a quote for the car. The car that I wanted was not available locally and it needed to be shipped &#8220;from the East Coast&#8221; so I would need to pay for shipping. I agreed &#8211; tell me how much. &#8220;$37,100.&#8221; Note that the MSRP is $36,300, there&#8217;s $3,000 in rebates and shipping from NYC to AZ is $850. I said &#8220;Hmm, noooowwww&#8230; that&#8217;s actually $800 over sticker, right?&#8221; <br><br>&#8220;Yes. You will need to pay for shipping. That would be at least $1,200. And the only way I can get the car is to trade the dealer for a car. So we have to pay for that too.&#8221;<br><br>&#8220;Sooo&#8230; I&#8217;m paying the shipping for 2 cars, at $2,400, for my one car?&#8221;<br><br>&#8220;Yes.&#8221;<br><br>So they would be pocketing over $5,000 in addition to factory holdbacks. After getting a reasonable quote form a few other dealers, I call Andrew back to give him the opportunity to win my business. His response was that he couldn't match the other quotes. $37,100 was the price.<br><br>By the way, I ended up buying this car from a fantastic dealer in Tucson for under $33,000.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lund Cadillac-Saab:
Just moved back to USA (from Europe) and needed a couple cars. One for me and another for my son (attending ASU this fall). Sent an eMail off from the Lund web site about a CTS. Got a very prompt response from Corey and went down to have a look. <br><br>What a welcome change after all the slick talking salesmen in Europe. I told Corey what we needed and our budget. He worked out a great deal in very little time. Everyone at Lund was fantastic and I recommend them without hesitation. No song and dance...just good old fashion customer service. I like it!!!<br><br>John<br><br>

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lund Cadillac-Saab:
Their lack of attention to detail in the service department is astounding. When they told me that they completed the new clear coat to my H2, I showed them that it was impossible because none of the windows had any residue of water. They said it was an oversight and took my vehicle back into the service shop and applied the clear coat. The service adivsor flat out lied to my face and argued until being proved wrong. (Man without honor)<br><br>When I had the exhaust system upgraded, I had to take the vehicle back 4 times for issues due to the installation. Again, lack of attention to detail and no pride in their work.<br><br>Dealing with Lund Cadillac helped me to decide to sell my Hummer and never deal with them again. Good luck to anyone that buyes from Lund Cadillac.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lund Cadillac-Saab:
Technological problem kept my 2003 Escalade EXT from starting on a regular basis. Gave vehicle to service dept for troubleshooting and repair... 10 days later, picked up vehicle -- 500 miles had been put on the vehicle, 1/4 tank of gas less than when I brought it in (@ $2.35 a gallon, that's an expense) and, there were deep gouges in the bed liner of the truck, indicating that something substantial had been transported!<br>Called my service rep to report these problems - he was nonplussed, said he'd have the Service Manager look into it and call me back the next day. I waited until the next afternoon and called the Service Mgr. to inquire about the situation. He ALSO was quite unconcerned and said he had a call into their Zone Mgr. to see if they could extend the warranty by 500 miles.... I had to ask again about the damage to the bed liner, and he stated that the mechanic that drove my truck (for 500 miles) claimed he didn't put anything in the back. These guys couldn't care less - - unbelievable! Think twice before leaving a $55,000 truck with them for &quot;service&quot;

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lund Cadillac-Saab:
Salesman refused to give my keys back, said he must have left them somewhere. Finally was able to dig them out of his pocket. This is the 4th new car I've bought from Lund that the headlights did not work on delivery. Also the last time I buy there. Also delivered with plastic trim laying on the floor, no floor mats and missing trip pieces. Salesman could not explain even basic functions on car.The service department is great but it can no longer overcome the sales departments failings.

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