Lundgren Honda of Auburn - Service Center

Paige is really outstanding at her job. I recently had a warrantee issue that potentially could have cost me a bit of money, Paige was a great help resolving the problem in a timely manner. I recently had a warrantee issue that potentially could have cost me a bit of money, Paige was a great help resolving the problem in a timely manner. I can’t thank here enough for her professionalism and her expertise in customer assistance. More

If there was less than 0 that would be my rating. My family has been loyal customers for 30 years. Today I say never again. They said the extended warranty was still active. Then told me I needed a n My family has been loyal customers for 30 years. Today I say never again. They said the extended warranty was still active. Then told me I needed a new transmission $8-10,000. Then after adding up work to $572 told me that my warranty expired. They then offered me $4,500 because I was such a loyal customer for my 2017 Pilot touring. I told them they were crazy and I would pick up the vehicle. I left to drive to a transmission specialist. Manager was rude at best. As I drove in to the transmission specialist they called to offer me $8,500 for my vehicle. Again I said you're crazy. Made the appointment with the transmission specialist. Unbelievable I get the call sayin there is absolutely no problem with your transmission. Yep so loyal customer of 30 years gone. I am beyond shocked that Lundgren has lost all credibility. Run go anywhere but there. More

Chris was very helpful, polite, and professional with my service experience at LUNDGREN Honda. Thank you. service experience at LUNDGREN Honda. Thank you. More

Great guy, helped me with my collision needs. ..he went above and beyond. Highly recommend this collision center. ..he went above and beyond. Highly recommend this collision center. More

Over the last 20+ years, I have purchased 5, 6, or even 7 cars from Lundgren and have serviced them at the dealership. Within the last few years, things seemed to have changed at the dealership. Recently, cars from Lundgren and have serviced them at the dealership. Within the last few years, things seemed to have changed at the dealership. Recently, I had oil change performed within the last week or so. A price of $60ish dollars for the oil change, one would think there should be some attention given. But this time seems like it was shoddy work where clips weren't properly re-attached. I called to inquire about it and sent the video into the service department to see. Maybe it's the holidays and people are busy, but I was unable to get resolution. I was willing to pay for my own clip, but I was told after the service manager viewed the video that I had to bring it in and would have to wait. All I wanted was to get a clip, and even willing to pay for it. But, no satisfaction. Bring in the vehicle and I'd have to wait for someone to look to see it, as if the video wasn't clear enough that the clip was not reinstalled after the oil change. I have decided to go to some local auto part store and look for a generic clip and pay out of pocket instead of waiting what would be an appointment four days from now. TBH, somewhat disappointed; Lundgren was always my go to and I've recommended Lundgren and have had many buy from there. I think I'll be forced to take my car to a local repair shop in Worcester (have used them for my kid's used Nissan). We could do better, Lundgren used to do better. As an aside, the service receptionist was excellent in helping me; she asked me why I was calling and helped me get the video to the service team to view. She kept in touch with me all the way thru the end when I realized that it wasn't going to work out. THANKS Ashley. More

We have been helped by Gail Fitzpatrick, and she got all records for a Honda that was bought and serviced there at Lundgren Honda. Then we had on going starter issues and she got our car into service the ne records for a Honda that was bought and serviced there at Lundgren Honda. Then we had on going starter issues and she got our car into service the next day. before the end of the day she called us and told us the tech who worked on our car found the problem and had it fixed by 2pm !!! We were so happy that Gail got the car into service asap and we picked it up that afternoon. She is excellent at her job and how she helps the customers, with that said my wife and I will always have our Honda serviced at Lundgren and highly recommend this dealership! And because of Gail with the way she worked with us is on this issue Lundgren Honda has a new customer for service and to purchase a new car from them in the future. Thank you Gail And thank you to the entire service department. Steven and Jane Hanscome More

Gail saved our vacation! Leaving early to return home, our Odyssey had a check engine light flashing. As soon as Lundgren opened, we called the service department. Gail sa Leaving early to return home, our Odyssey had a check engine light flashing. As soon as Lundgren opened, we called the service department. Gail said to head in and they would help us. She fit us in and the service guys fixed the issue in no time. She let us know updates while we waited in the pleasant waiting area. Thanks again to Gail and the great service department at Lundgren. More

I live in Western MA and was duped into a lease instead of a purchase by Curry Honda in Chicopee. I filed a complaint with the State Attorney General, but would not return there for service, so I used Bali of a purchase by Curry Honda in Chicopee. I filed a complaint with the State Attorney General, but would not return there for service, so I used Balise Honda in West Springfield. I liked the car but not the lease, so I decided to purchase the vehicle at the end of the lease. I was approved for a loan from my FL credit union, but MA would not accept a lien from FL. A family member (in Worcester, where I am caregiving) came through with a loan for me at the last minute. Once I phoned Lundgren my Western MA dealership nightmare ended. Dustin Johnson (Finance), Russell Rheault (Sales) and Kenny Seda (Service) were my rescuing angels. All provided the best customer service I have ever received with my HR-V. Not only were they knowledgeable, but they were patient, and helped me to understand the lease buyout process. I was no longer dealing with people that didn't know how to help me. Unfortunately, I don't live in Worcester, so this dealership is about 1.5 hours away, but I will probably make the trip for such great service. Thank you, Lundgren for all your wonderful service. Five starts all around! More

The people in the Service Department were very friendly. I had the oil changed in my vehicle. I was in and out in no time. Derek provided excellent customer service. Also Andy who helped me purchase my veh I had the oil changed in my vehicle. I was in and out in no time. Derek provided excellent customer service. Also Andy who helped me purchase my vehicle. More

I’ve scheduled a lot of service appointments with this dealership, and everyone there is kind, knowledgeable, and professional. Katie, Paige, and the other service advisors who have assisted me are great! dealership, and everyone there is kind, knowledgeable, and professional. Katie, Paige, and the other service advisors who have assisted me are great! More