Lundgren Honda of Auburn - Service Center

Please be informed and look at your bill for sevices. They slip in a charge for "customer pay shop charge for repair order". After talking to a manager he said it was for disposal of products for the ser They slip in a charge for "customer pay shop charge for repair order". After talking to a manager he said it was for disposal of products for the service. Fees appear to be random and range from 1 to over 5 dollars. I had an oil change done twice. One time this fee was $1.59 the other time $1.65. They also had a "FC Fluid Charge" that was $2.00. I'm not sure what that was for but I guess I'll have to call back and see. Be extremely cautious when checking out. Go over your bill completely and question all charges. I'll be taking my car elsewhere for future service. More

I needed to change 4 tires on my Honda accord 2010. I got a quote from town Tire at Shrewsbury MA for a package of Micheline tires for $700. I sent Lundgren Honda the quote and they said they will got a quote from town Tire at Shrewsbury MA for a package of Micheline tires for $700. I sent Lundgren Honda the quote and they said they will match the offer. I made an appointment with them. An hour after waiting there their representative cam and said that the tire they ordered do not fit my car (my car was serviced by them for 10 years) . However they took the tires already from the wheels and offered me to use another brand which is rated 45000 miles(Micheline is rated for 65000 mile) and forced me to accept. They did NOT offer a reduced price for these tires. I really feel cheated and I am not to make any business with them in the future. More

My service advisor was Kenny Seda. He greeted me as soon as I pulled my Honda in and was very friendly. He was very knowledgeable about what my car needed and answered all questions I had. 5-star level cust as I pulled my Honda in and was very friendly. He was very knowledgeable about what my car needed and answered all questions I had. 5-star level customer service!!! More

Brought my vehicle in for service. Kenny was great. Great personality and very helpful. He made my experience at the dealer that much better. Great asset to a great dealership. Thank you personality and very helpful. He made my experience at the dealer that much better. Great asset to a great dealership. Thank you More

Gail was exceptional when I went in for an issue on a new purchase and made sure I was attended to immediately. professional at its best purchase and made sure I was attended to immediately. professional at its best More

Paige is great!!!She is prompt in reaching out when we Paige is great!!! She is prompt in reaching out when we don't initially connect. Paige is clear when communicating what issues are, what options Paige is great!!! She is prompt in reaching out when we don't initially connect. Paige is clear when communicating what issues are, what options are. She listens and understands what the customer (me) is looking for, is needing help in, and is concerned with. Her guidance accounts for both what needs to happen for the vehicle to be safe and what my wallet can afford. She made what was a stressful situation as least stressful as it could be. More

I brought my Honda Element in to see Paige, and it was a great experience! I thought I had to replace my brakes, and it turns out they just had some buildup which was taken care of that day for me. She was great experience! I thought I had to replace my brakes, and it turns out they just had some buildup which was taken care of that day for me. She was honest and transparent every step of the way and explained exactly what her techs were doing. I'd bring my car in for her expertise anytime! More

Paige is an excellent service provider. She is extremely helpful, knowledgeable and professional. Her friendly personality makes it a pleasure to work with her. She is the best at her job! helpful, knowledgeable and professional. Her friendly personality makes it a pleasure to work with her. She is the best at her job! More

Great service, great communication. Price estimate was accurate and work was done on time when I needed it. Excellent experience with Lundgren's service department from start to finish. accurate and work was done on time when I needed it. Excellent experience with Lundgren's service department from start to finish. More

2017 Honda Accord touring model It is still covered under the bumper to bumper warranty the rubber weather strip is ripping along bottom of drivers door I was told that it is not covered they say it's the bumper to bumper warranty the rubber weather strip is ripping along bottom of drivers door I was told that it is not covered they say it's the way I get in and out of my car, however this has never happened with any car that I have ever owned. So bottom line for the cost of a piece rubber they have just lost a customer I would have given zero stars but was unable to do that More