Reason for Visit: Sales
I recommend this dealer: No
My Review of Lundgren Honda:
I had scheduled an oil change over Thanksgiving weekend while I was up in Massachusetts. While at the Honda dealership, my girlfriend and I became interested in the new Honda CR-V. We’ve been wanting something bigger.
“Yes sir”, “oh no problem sir”, “don’t you worry sir“…you know. The problem started when they realized I didn’t have a NY State driver’s license. So they come up with the plan that first thing Monday morning, they would drive the car to my neck of the woods, register it, and give it to me. Monday came and went. I’ll spare the details but they lied a bunch. Something about NY state rules vs NY city rules, which ended up being completely made up.
Tuesday went.
Wednesday came. “I’ll leave at 9:30 in the morning sir, don’t you worry”. 11:00 came. After all these lies they had told me about DMV this, documentation that, I decided to call the NY DMV myself and see what I had to do. After the very helpful man (though very retarded phone menu system) talked me through what I’d need to do, I called the dealership, told them to deliver my car at this moment to my front door, and I’d take it from there getting the car registered.
“Right away sir”.
They wanted me to drive to Albany. They wanted me to fax them copies of my passport and social security card. They told me that I had to be their in person, then they told me I didn’t need to be there in person (I needed to be). They told me I needed to pay 5% MA state tax, then the difference (3.83%) to NY state (wrong). All-in-all, I purchased the car Friday and was told I’d have it first thing Monday morning. What I did receive however (besides the car 6 days late), was a plate full of incompetence and a side-dish of lies.
In the end I had to meet the guy on I-95 on the Connecticut border because “He’s an old man with a sick wife”.
Two weeks later I noticed $908 missing from my checking account. The took the money out without authorization from me (they had my credit card number from the down payment) because I owed them the difference of the NY registration and what they had originally charged me for registration. No phone call, no letter or bill for $908. They straight took it out of my account with no notice. I called my bank but all they could do was report it as fraud and I'd end up with a new debit card...I'd still owe the 908 so there's no point in that.
These guys are liars. Seriously.
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