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Lunghamer Buick GMC

5825 Highland Rd, Waterford, Michigan 48327
Sales: (248) 470-9091

Makes: Buick|GMC|Service Center
 
20% Recommend

Overall Rating 2.1

6 Lifetime Reviews

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Lunghamer Buick GMC
6 Lifetime Reviews
Lunghamer Buick GMC Info
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6 Dealership Reviews
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Reason For Visit
Service

"STAY CLEAR OF THIS DEALERSHIP IF YOU NEED SERVICE. ..."

STAY CLEAR OF THIS DEALERSHIP IF YOU NEED SERVICE. Evidently this service advisor doesn't like it if you don't spend the dollar amount he has in mind whether the car needs it or not. If you decline the unnecessary repairs or services, you chance a free fix it up special. The last and final time here, I came in for an oil change and drove out with a cracked wind-shield and dripping coolant from a deliberately damaged water pump intake.

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Employees dealt with

Neil Bain
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Reason For Visit
Sales (Used)

"Thea manager at the Buick dealer is very unfriendly and..."

Thea manager at the Buick dealer is very unfriendly and down right rude . He has very poor customer service in general . He accused me of lying about something defective in the car after I brought it back the very next day after purchase . I drove a very long way and it was something that could have been easily changed in good faith to keep a customer . I was thoroughly disappointed with my experience e and would not recommend anyone to go to this dealership because of this managers awful people skills !

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Employees dealt with

Manager
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Reason For Visit
Sales (Used)

"Don't let the nice look of the cars and salesmen fool..."

Don't let the nice look of the cars and salesmen fool you, this place is just as, if not more scummy as any other dealership. The guy Gordie pushed me to buy an '06 Jeep Commander, assuring me that it will hold up because it's a Jeep. Check engine light came on my second day of driving the car! They "fixed" it for me and three days later it came on again. He promised me it was nothing to worry about, maybe a faulty O2 sensor. So I figured I would bring it in whenever I get a chance, right? Wrong. My Jeep wouldn't start at all the next day. He tries to tell me that no one knew there was anything wrong with the Jeep. So either they sold me the shitty car, knowing it would crap out on me. Or their technicians are that incompetent that they can't tell what's wrong with a car. Not only that but every time I try to talk to the guy who sold me the car he barely says anything to me, just sends me to talk to someone else! Extremely unsatisfied with my experience here so far.

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Employees dealt with

Gordie
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Reason For Visit
Service

"I took my car here after getting rear ended thinking that..."

I took my car here after getting rear ended thinking that a dealership would do an outstanding job.... boy was I wrong!!!! They didn't paint the car to match the original paint, I had to take it back for a spot they forgot to blend, also had to take it back because the truck wasn't flesh with the rest of the car, it didn't shut properly, and the paint on the inside was all bumpy like a 5 year old had painted it. Although this is minor, when you spend a fortune with them, this should have been caught: they did not even paint where the gas lid was scratched on the side. They didn't even notice that my driver seat chair wasn't working properly. I don't think they did a good inspection to be honest with you. After they "fixed" what was wrong with it when I took it back saying I wasn't happy, they said "that is the best we can do". However, I got hit again a month later, took it to a collision shop and they fixed everything that was wrong with it from the Lunghamer Buick GMC "repair". They were in shock on what a bad job they did. I DO NOT RECOMMEND THEIR COLLISION SHOP HERE!!! Although referred by State Farm, I was VERY VERY shocked and disappointed!!! You could tell I was inconveniencing them by asking them to fix what I saw was wrong!

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Employees dealt with

Tammy
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Reason For Visit
Service

"I had an emergency. The radio would not turn off. Yes, I..."

I had an emergency. The radio would not turn off. Yes, I pushed the on/off button and had the motor shut off with keys in my hand. At 10 PM Joe Lunghamer said he would tow my 4 day old car in the morning and fix it. Sean Snyder service manager,his staff and Ted got the car to me in perfect working order. The sales process with Mike Porter, Gen Sales Mgr, Kim & Kurt was superb.

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Employees dealt with

Mike Porter,Kurt,Kim,Sean Snyder,Ted & Joe Lunghamer
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Reason For Visit
Sales (New)

"My vehicle was purchased less than one month ago. The..."

My vehicle was purchased less than one month ago. The salesperson I dealt with treated my wife and I like we weren't important, and decided he had better things to do. That being said, I was never given the option for a Road Hazard package for my tires, and they weren't covered under the warranty (which I understand, they are a wear and tear item). Through no fault of my own, I ran over a 'road hazard' which punctured my tire. After driving to Lunghamer, I was informed that the tire, at just over 1000 miles, was damaged beyond repair, and a brand new tire would have to be purchased. This did not bother me as much as the fact that I would not be offered a discount for the remainding rubber on the tire, since it is essentially brand new. I elected to wait for the service manager to come out of a meeting, while I called other tire shops for additional opinons. After an hour, I was given the option to continue waiting, or have the service manager contact me once they were out of the meeting. I decided to leave, and went the Discount Tire down the street. Once I showed them the tire, they called Michelin and was able to get the replacement tire covered 100%. While they were replacing the tire, I was contact by a service agent (not the service manager) who informed me that neither GM nor Michelin would offer a discount for the 1000 mile old tire that is no longer useful, and I would have to purchase a new tire, valued at around $300. I did not inform the agent that Michelin already decided to reimburst me for the tire, and thanked him for following up with me. The salesperson I initially dealt with after I agreed to buy the car (Noah), was let go before we closed the deal. The next salesperson I dealt with (Lance) was rude, and refused to take the time to go over the paperwork with us. Initially, he was pleasant, and took the time to go over the car with us, inside and out. However, once he realized it was after 6:00, and we did not start the paper work, everything changed. We were no longer treated with patience, and the salesperson tried to rush us through the entire process. This experience makes me regret buying from Lunghamer Buick, and my wife does not want to purchase another GM brand vehicle again. If I can help it, I will not be going back to Lunghamer Buick, and will tell as many people as possible about my bad experiences.

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Employees dealt with

Noah & Lance
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