My vehicle was purchased less than one month ago. The salesperson I dealt with treated my wife and I like we weren't important, and decided he had better things to do. That being said, I was never given the option for a Road Hazard package for my tires, and they weren't covered under the warranty (which I understand, they are a wear and tear item). Through no fault of my own, I ran over a 'road hazard' which punctured my tire. After driving to Lunghamer, I was informed that the tire, at just over 1000 miles, was damaged beyond repair, and a brand new tire would have to be purchased. This did not bother me as much as the fact that I would not be offered a discount for the remainding rubber on the tire, since it is essentially brand new. I elected to wait for the service manager to come out of a meeting, while I called other tire shops for additional opinons. After an hour, I was given the option to continue waiting, or have the service manager contact me once they were out of the meeting. I decided to leave, and went the Discount Tire down the street. Once I showed them the tire, they called Michelin and was able to get the replacement tire covered 100%. While they were replacing the tire, I was contact by a service agent (not the service manager) who informed me that neither GM nor Michelin would offer a discount for the 1000 mile old tire that is no longer useful, and I would have to purchase a new tire, valued at around $300. I did not inform the agent that Michelin already decided to reimburst me for the tire, and thanked him for following up with me.
The salesperson I initially dealt with after I agreed to buy the car (Noah), was let go before we closed the deal. The next salesperson I dealt with (Lance) was rude, and refused to take the time to go over the paperwork with us. Initially, he was pleasant, and took the time to go over the car with us, inside and out. However, once he realized it was after 6:00, and we did not start the paper work, everything changed. We were no longer treated with patience, and the salesperson tried to rush us through the entire process. This experience makes me regret buying from Lunghamer Buick, and my wife does not want to purchase another GM brand vehicle again.
If I can help it, I will not be going back to Lunghamer Buick, and will tell as many people as possible about my bad experiences.
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