Well, to start off I normally hate doing reviews and especially bad ones, because I understand everyone has a job to do and at the same time I don't care to put the spot light on anyone specifically. I was directed to come here and write a review about the service due to the issues I experienced. First and foremost, I am a long time Dodge owner and my spouse was even employed and worked with Chrysler (elite certified for 9 years) Jeep and Dodge for many years. I recently brought my 2015 Dodge Durango RT in for a recall and an issue with the Transmission having a distinct "rasp" while shifting from gear to gear when you step in the gas a little.
I dropped my vehicle off the night before, and also asked the rep about having a vent cover that is in the head liner replaced due to it being broken due to the way it was manufactured to be told that not all items are covered under the factory warranty, which I thought was weird seeing I have bumper to bumper for 5 yrs, and it only has like 8k miles on the vehicle. I was also instructed that my warranty past 36k miles or 3 years does not and will not cover updates dealing with the transmission, which also caught me as odd, because if there was an update on the transmission after 3 years with my warranty, why would they not want to just do the update if it possibly would cause damage to the transmission which would cost the company even more to repair or replace under warranty up to 5 yrs and or 100k miles.
Anyways, I dropped the vehicle off for service, to come back the next day to pick it up like normal. When I got to the dealership, I had to wait about 25 minutes for them to "bring my vehicle around" for me to receive it. On the receipt it states that they did the Recall and 2 transmission updates. Finally when my vehicle was brought around, I was already anxious to leave from having to wait for someone to walk out back and drive it around, which I could have done in less than 5 minutes.
When I got into my vehicle I immediately noticed my passenger seat, for some reason, was laid all the way back like someone had been lounging around in my car. So I put the seat back up, and didn't think too deep about it. Then I put my arm down on my center console arm rest, to find that the top was not shut properly. When I opened the center part up, low and behold all of my belongings inside had look like someone had rummaged around and went through my stuff. Now just like most people on the "honor" system, I did not have an "inventory" of my items...
So at that point, I went back in the dealership to ask, why would someone go through my center console due to any and all updates being done through the USB and ODB2 connections completely in the open and under the steering wheel. The "only" thought from the service is that the technician went in there looking for the connection to do the recall, and obviously didn't find it. In my mind, this is wrong on several different levels; 1. The technicians working on vehicles specifically doing updates should know where, and if they are unaware in the case, not to go rummaging through someones center console "looking" for it, but maybe ask or turn to a manual. OR even LOOK because they are and WERE in plan site where the USB and data entries for the radio, not hidden by anything. 2. If they did have to go in there to find out they might not know where the connection was, they should have and could have annotated it on the ticket, and or even spoke with me to let me know ahead of time due to having to look through for whatever reason. 3. If you are going to have to move the seats for whatever reason, try to put it back in the original position, because like I stated it seemed as if someone was "lounging" in my car...
Not to mention I do not know what transmission updates they completed on my vehicle but the rasp is still apparent if not worse when shifting.
This is not the first time I had a problem with this specific dealerships service department, maybe it was just my bad luck or whatever, but I just feel that there should be better checks and balances across the board, or actually hire people with the right training and or get them trained on the new vehicles sooner than later so this doesn't happen again.
I Recommend This Dealer:
Did you find this review helpful?