I wished that I had done my homework and read all the reviews before deciding to purchase with Lustine Jeep of Woodbridge. I started my search on the True Car Value website. Three local dealers came up. I decided on Lustine because they had the best price for the features I was looking for. I had used True Car when purchasing past vehicles from Toyota and was always completely satisfied. I went there with a guaranteed price for three different Jeep Trailhawks. I didn't end up buying the primary vehicle that I went there to see because I didn't like the color. I ended up buying the one I test drove, which was on the list of three no-haggle price quotes. The sales guy said they had the quickest purchase experience around and promised to get us in and out quickly. That they did. People were in and out there was loud music and after the fact I realized it was all designed to disorient and confuse the purchaser. I bought the pre-paid maintenance and under carriage protectant. When I went to the finance office to sign the paperwork, the price was a little higher than I expected. Believing this was due to the extras I purchased, I signed and went home. Only after I got home and started the online registration did I realize they overcharged me by about $3K. I called them right back and made an appointment for the very next day. I met with the finance guy who tried to explain away the difference but he wasn't doing a good job, so I asked him to walk me down the page adding and subtracting as we went. He too came up with about a $3K difference. He left to talk to a sales mgr. When he came back, he said that it was recorded right in the system and that he just added wrong. I had him run the numbers again and he still couldn't get the numbers to come out right. This went on a few more times until he brought the general sales manager in who lied and said that they had raised their prices and the online system just hadn't caught up yet.... Then why all the different answers to my questions?... I ended up canceling the pre-paid maintenance and removed the dealer sticker and plate frames from my car. I will not step foot in the place again and highly encourage all to avoid this place at all cost. They are the most dishonest dealership that I've ever encountered, and that is saying something.
I Recommend This Dealer:
Doug Canty (email exchanges only) Unlike other dealerships no one left their cards with me here. I have no idead who everyone was.
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