Essentially, they are liars and heavily into lying and sales tricks. I drove 1 1/2 hours after being told that the car I was interested in was perfect. "there is nothing wrong with this vehicle". I went, looked at the car and it had 2 tennis ball size dents in the rear panel and a fairly deep crease in the wheel well. Said they could fix it; had to wonder why they hadn't already. Drove it, didn't like it. Get back and look around for something else. Nothing really impressed me in my price range. I saw one car, that I told the salesman right away that I couldn't afford, and just wanted to see if there was enough legroom for future searches. Nice suv, fit ok, but didn't have leather, and was WAY over my limit.
The salesman was nice and understood when I told him I was going to leave, but to keep an eye out for what I wanted. He was actually great. He told me he had to let the used car mgr, Jesse, talk to me to make sure I was satisfied with my experience. I kind of knew what was coming, but it was much worse than expected. Jesse asked if there was one single car I liked, and I told him yes, but it was way out of my price range, and he asked me to see what they could do, and that he would give me a "GREAT trade in price" Bold faced lie. I had a 2005 Buick LeSabre with 76000 miles and they offered me $500. For that I would keep it and sell privately for $5000.00. I'd been offered $3500.00 from another dealer, There was NO WAY they could make me a deal on the car I mentioned, and I knew it, so wanted to leave. They kept stalling and kept my keys after asking for them, to do a deal on another car I drove and didn't like. Bobby was now the point man and my salesman was pushed off to the side, and was clearly embarrassed that I was being jerked around. I used to work at a dealership, I was not going to be intimidated. My salesman finally went over and got my keys. He was a nice guy...way to nice and honest to work at that dealership.
Long story short, they bait and switch, lie, ignore your requests and do NOT respect your boundaries for purchasing a car. Jason Dill, the GM, is clearly OK with these tactics, and from other reviews, gives no satisfaction after the sale. This group should be reported to corporate, and I plan on doing so.
I left, vowing to never return and to tell anyone I know to never go there. I've never seen tactics this bad in this day and age. These guys are ruthless, rude and liars. Steer clear.
I Recommend This Dealer:
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