Scheduled a service appointment for an oil change. Victor was who helped me. First he was completely distracted and could barely focus long enough to print a pice a paper for me to sign so I could get checked in. Second the appointment took over 2.5 hours longer than estimated. Lastly, Victor made a mistake on the price of the oil change and instead of honoring his mistake and charging me that price he became belligerent and extremely rude trying to justify why I should pay for HIS MISTAKE. I just wanted to get the heck out of there because it was snowing and I already waited 3.5 hours so I paid the extra $30 and left. I seriously will never return to this dealership.
"ZERO stars for this dealership! I'd put negative if I could"
- J. Medrano
Liars that wear suits. I was fortunate enough NOT to have any business transactions with this dealership. We were given an OTD price of 14k for a Scion iA by their salesmen but when we agreed to it and about to sign the papers, their sales manager disagreed and changed the price to 2k more! Also, the atmosphere inside and out of the dealership is just horrible, customer service is horrible, and they will blatantly lie in front of your face. Who wants that? The next day, we came to talk to their 'general manager,' guess what? He defended what his salesmen saying, "the car that you wanted is so limited that we have to be aggressive with the pricing." Please read all the reviews on Yelp, BBB and here so you'll know what I'm talking about.
"Straight forward sales person, great purchased experience!!"
I just purchased a brand new 2016 Toyota corolla from Lustine Toyota and couldn't of been happier with the whole buying experience. First off, Fabio Guzman is the greatest! He's patient, caring and wants to be the best help he can be. He happily answered every single one of my questions about the new Toyota. I will most certainly buy my next new car and will be referring all of my family and friends. the only thing I could complain is when came time to do financing paperwork, that was where things got really slow! But overall everything was great.
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