My Review Of Lustine Toyota :
I hate buying cars and some of the bad reviews on here made me hesitant in going to Lustine. I'm extremely glad I didn't listen to them. I've had bad experiences with other dealers agreeing to terms only to change them when I arrived on site (travelling 1 to 2 hours). I had no such problem with Lustine. They gave me the exact deal we had agreed to. The whole process took just over 2 hours. Matthew, the saleman, was friendly and helpful. The lady trying to sell extras (undercoating, etc) presented her info, but was never rude or pushy. The finance lady, Kelly, was the best I've ever dealt with. Even when issues came up, she kept the deal to the original agreed upon amount. When trying to sell the upgraded warranty, she could tell I wanted to discuss it with my wife. In the classiest move I've ever seem by a salesperson, she offered to leave the room so we could discuss it. (I hadn't wanted to ask her to step out because it was her office.) That move alone was almost enough to make me buy the extra warranty. Overall, this was the best experience my wife and I have ever had buying a vehicle. I live over an hour and a half from the dealership so I don't know anyone there (so I'm not "friends and family"). I also won't be having my Tundra serviced there so I can't comment on the service department. I didn't do a trade-in so I can't comment on that either. When looking for my truck, I had a hard line I didn't want to cross and Lustine got me that deal. The next closest deals were about the same price but they had 30 to 60 thousand more miles and little or no warranty (not toyota certified). Based on that, I say Lustine gave me a very nice deal.
Was this review helpful to you?
Yes | No
Lustine Toyota Added:
2/27/2013 1:10:17 PM
Thank you for sharing your story! We are thrilled to hear about your positive experience at our dealership and that you and your wife were happy with the deal. We stick to our word and do our best to make the car-buying process fair and informative. Again, thank you for taking the time to give us this feedback and for choosing our dealership. Please let us know if there is anything else we can do for you in the future! Also, check out our Facebook and Twitter for news, community events, and special offers.
Gary Raab- Customer Service Representative