"Dirty Sales Practices 101"
This dealership is why people think of car salespeople as dirty and unethical. They advertise a price online, along with the now typical "email for an e-price" offer. It took several email exchanges to get that number, which was about $300 less. However, once you show up at the dealership, they will then try to add SIGNIFICANT costs to the used car (claiming that they are standard fees) as follows:
1) "Trim" package for $475.00 - this is total crap, and was immediately waived twice during separate negotiations.
2) "PDI" fee of $1,495.00. They claim this is to refurbish the car for resale - new battery, blah blah blah. Again, total crap. They were again willing to "negotiate" down almost $800.00 off of this - but the bottom line is that it STILL ADDED ALMOST $700.00 to the agreed upon sales price prior to the other "usual" fees.
3) Processing Fee of $699.00 - although almost all dealers charge this now.
4) Tax, Title, and Tags - the only really legitimate add-ons.
Also - BUYER BEWARE AND BE WARNED - they will try all of the classic maneuvers to distract you. Switching cars to make the price work. Scribbling over the "deal" worksheet with numbers all over the place. Going back and talking to the managers, etc... They even chased me out into the parking lot trying to get me back into the building to negotiate further.
Worst ever. Have also now been told by others that this dealer has issues with the BBB.
"Saved the day"
Hussein at Lustine Toyota saved the day! If it wasn't for his advice and the experience of the finance with him, I would be still driving my old car. Thanks a lot and I'll be sending all my family & friends to LUSTINE TOYOTA
"First Time Leasing"
First time leasing and can i say i had the greatest experience at lustine toyota. Charles helped me out finding the right truck. After discussing the price, Enrique, the sale's manager was able to get me the best deal. Afterwards i went to the business office, and Hussein gave me the fastest service and was out of his office within fifteen minutes because i was in hurry to get to work.