My Review Of Lustine Toyota :
MY ELDERLY WIFE AND I bought a new 2012 Toyota Yaris last fall (2012), for what we were told would be less than $19,000. After the paperwork was complete, however, the actual "sale" price came to $28,383.84. Monthly payments would be $394.22 for 72 months. The "deal" included several costly "service" contracts that we thought were included in the original price, but instead added nearly $10,000 to the cost! A real budget buster!
After reviewing the contract we too hastily signed, we cancelled $4,500 worth of the contracts and requested that the resulting reduced price of the Yaris be refinanced by the dealer's finance group, Toyota Financial Services (TFS), which collects payments through a Carol Stream, Illinois, location,.
TFS, however, refused to refinance the contract, claiming it is an "indirect lender," and not able to recalculate or refinance a car deal. Turns out TFS is not subject to government regulations or other usual credit-granting rules. Our position is that if TFS can FINANCE a car, it should be able to REFINANCE the deal.
Lustine's management also refused to renegotiate or reduce the usurious cost of the car.
Now, unless we attempt to refinance the car with a reputable bank, we will pay TWICE the Blue Book value ($13,638) for the Yaris over the course of six years!
What bank would refinance a $13,000 car for $23,000 ? No advantage to either party.
1) DO NOT BUY A CAR FROM LUSTINE TOYOTA UNLESS YOU ENJOY DEALING WITH UNABASHED GREED.
2) DO NOT AGREE TO FINANCE A TOYOTA VEHICLE THROUGH TOYOTA FINANCIAL SERVICES.
Was this review helpful to you?
Yes | No
Lustine Toyota Added:
9/25/2013 12:06:24 PM
I am deeply sorry to hear about your negative experience. I would like to speak with you further and see what we can do to remedy the situation and mend your relationship with our dealership. Please contact me at your earliest convenience.
Gary Raab- Customer Service Representative