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Lustine Toyota

2.4

296 Lifetime Reviews

14227 Jefferson Davis Highway, Woodbridge, Virginia 22191
Call (866) 984-6839

Top Reviewed Employees

Chrissy Cokinos, Assistant Service Manager, Lustine Toyota

Chrissy Cokinos

Assistant Service Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Bryant Jones, Assistant Service Manager, Lustine Toyota

Bryant Jones

Assistant Service Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Victor Bassey, Assistant Service Manager, Lustine Toyota

Victor Bassey

Assistant Service Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Alex Garcia, Assistant Service Manager, Lustine Toyota

Alex Garcia

Assistant Service Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

August 09, 2017

"Horrible Communication"

- Alexi Mojsejenko

I have absolutely nothing positive to say about my experience with this dealership. Sales associates seemed incompetent and were hard to get a hold of, also they did not seem to be in communication with each other. I was told to submit a wire transfer for the car I was buying and the day I submitted my wire transfer was the same day they sold the car to someone else. Also, they price cars low so they can charge you $5,000 on top for xxxxxxxxx fees. If you can find the same car anywhere else I highly suggest you do so.

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Employees Worked With

Michael Cruz

July 31, 2017

"Just keep getting pushed around "

- Emily K

Even though I am very happy with the actual vehicle that I bought from this dealer, I wish I had shopped somewhere else . I am not sure if it is because I am a young buyer or if every customer is treated this way, but overall I felt as if I was being disrespected and just pushed to the side when there was an issue . I bought a vehicle at this dealer, and first the salesman talked up so many promises that the finance department was then struggling to keep. One deal made with the purchase of my vehicle was to have a navigation system installed. The sales person gave me the impression that I would be getting a factory piece of equipment and that getting this done would be quick and easy, so I agreed. A month later the part is finally in so that it can be installed, even though I was told delivery would only be a few days. No one contacted me to tell me there was any issue or that the item was backordered, I only found put by having to continuously call each week. Finally after I see the system that was installed I right away ask to return it, due to it being an aftermarket piece, it not functioning properly and now having lost function of my steering wheel controls. Now we are at the point that I have my original system back like I asked, however no navigation system like I was promised and am out the $2,000 they said the system would cost! Trying to rectify this situation and the dealership seems to be avoiding my calls and when I do get through, I can't get a straight answer from anyone about how I can get my money !!

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Employees Worked With

Chrissy Cokinos
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Isaiah Zegeye
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Daniel Kahn

May 17, 2017

"Very disappointing car buying experience."

- Farai

I bought a CPO car from Lustine Toyota 3 months ago. I love love my car, but to say the service was substandard is an understatement. First the salesman made a number of promises during the sell that he had no intentions of keeping at all. He started reneging once we settled on the price, I now regret letting it slide. First, he promised to schedule with the service department to polish off some scuff marks on the rims, which never happened. He promised a full tank of gas, which turned out to be a voucher for $12 at the gas station down the road from dealership. I was promised new floormates that I only got after travelling twice back to dealership. In frustration I ended up cancelling the Gap Insurance and extended warranty I had purchased from them, and when my bill came I noticed that I was charged for both services. Not only had they not send my cancellation forms, they had also misplaced the forms. It took over a week for them to finally find the forms and process the cancellation, I felt from her tone on the phone that the lady responsible for the cancellation did not believe that I had indeed cancelled the services. Now, 11 weeks later I am still waiting for my permanent tags with no explanation given.

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Employees Worked With

Multiple Employees

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Authorized Parts Store
  • Television
  • Drive-In Service
  • Express Service
  • Free Drinks
  • Free WiFi
  • Instant Financing
  • Quick Lube
  • Rental Car Service Onsite
  • Shuttle Service
  • Vending Machines
  • Authorized Accessories Store
  • Auto4Life