Lustine

Reason for Visit: Sales

I recommend this dealer: No

My Review of Lustine :
I went to this dealership to purchase a new Rav 4. Let me start by saying my salesman was great, he was young and new but he did a wonderful job of assisting me. To include going out and finding cars for me to look at and pulling them around since I am unable to walk long distances. Unfortunately, that's where the good part stopped and also unfortunately by the end of the day (8 hours I was there) my brain was not working enough to catch on to what they were doing until the next day when I reviewed my paperwork. First of all, I actually paid more for the car than the sticker said (although the GM's explanation for this is that the sticker did not include the freight charges, which is normal I guess) but even with freight charges I have never paid more than sticker for a car. Second, they told me they would give me $2800 for my trade in and that would leave $1000 to payoff, instead they gave me $1000 for my trade, leaving me with $2800 payoff. Then on top of that I brought in a coupon that stated up to $3000 off, this was shown to the sales manager who said we can do that, but of course they didn't. I am willing to accept partial responsibility for letting myself get so fatigued I wasn't able to wade through all the paperwork (especially after I had already made them reprint it 3 times) but I still expected them to accept some responsiblity for not doing what they said. I went in and spoke with the Customer Relations Manager who referred me to the Sales Manager who then referred me to the General Manager (who of course wasn't there). The following week I went up to speak with the General Manager and knew from the start that the conversation wasn't going to go well. His opening remark was "well you signed the papers and you are an adult who has to take responsibility for her actions." This told me off the bat that he had no interest in resolving the issues or working with me. I have never been so disappointed in a dealership or felt more taken advantage of. As far as I am concerned they drew the deal out (8 hours) and waited until they could tell I was fatigued and then took advantage of the situation. I will never buy a car from them again and would not recommend anyone else do so either.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Lustine :
I was sold a used vehicle that had been wrecked and damaged. The damage was not disclosed and was sold to me with a clean &quot;carfax&quot; report, as the damage had occurred while in their custody and was not reported to &quot;carfax.&quot; After purchasing the car back from me, they resold it with the same erroneous information for nearly double its actual value.<br><br>My new purchase, to replace the used car, was handled very badly, with outrageous shenanigans involving selling the promised car to someone else before I could get there on two different occasions, despite a deposit, and harrassment over delivery of the vehicle.<br><br>My interaction with this dealership over the purchase of my new car was the absolute worst transaction I have ever made. I would definately not recommend this dealership.

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