Lynnwood Honda

Service Department is reliable and honest I had my car in to have the breaks repaired and while in the shop they damaged the bumper a little (a couple small scrapes that were barely noticeable I had my car in to have the breaks repaired and while in the shop they damaged the bumper a little (a couple small scrapes that were barely noticeable). They mentioned it right away, scheduled a time to have it repaired and painted at no cost, and loaned me a car at no cost. I was very impressed. That's high integrity! I've been having my car serviced here for 10 years and I've always felt them to be trustworthy and to do great work. I bought my car from them 10 years ago and will probably be buying a new car from them this year. More

Deceptive I purchased a used car here that I discovered they had picked up at auction, not a trade-in. They encouraged me to buy Mechanic engine repair insuranc I purchased a used car here that I discovered they had picked up at auction, not a trade-in. They encouraged me to buy Mechanic engine repair insurance, which I did. It increased my payment from $106 to $186. When I took the car in for its 90k oil change, etc, I learned the car was overdue for a timing belt and some other work: $2600. The Mechanic insurance doesn’t cover timing belts, etc, so it’s just a big rip-off, that most certainly Lynnwood Honda was aware of and didn’t disclose. Maybe they get a kick-back — who knows. I also discovered some repair done on the leather seats when big slashes appeared that hadn’t been there before, and some serious scratches that had been touched up. So, basically what we’ve all come to expect from car dealers — scammers. More

Lynnwood Honda and Mark Baker - best way to buy a new car Just before Christmas I had the opportunity to purchase a new Honda Civic from Mark Baker of Lynnwood Honda! Strange as it seems, Mark makes buying a Just before Christmas I had the opportunity to purchase a new Honda Civic from Mark Baker of Lynnwood Honda! Strange as it seems, Mark makes buying a new car a pleasure! This is the second Civic I’ve purchased from Mark. He is so professional and a true gentleman – just so easy to work with! Once the paperwork was finished and the keys were in my hand, Mark sat with me in the car and explained all its new features and made sure that I was comfortable and familiar with the differences between the 2014 model and the 2018. If you’re looking for a new or used Honda, call Mark! More

Great place to buy a car We have bought two cars now at Lynnwood Honda with Mark Baker and have had a wonderful experience each time. Mark is attentive, not pushy, and knows h We have bought two cars now at Lynnwood Honda with Mark Baker and have had a wonderful experience each time. Mark is attentive, not pushy, and knows his stuff. He helped us get a car that fit our lifestyle needs and our budget both times. With our second car, we shopped around for a day before deciding to go back to Lynnwood Honda to see Mark and we were so glad we did. I’ve also enjoyed having my car serviced at this location. The staff is friendly, efficient, and making appointments is always easy. They also have a little area for kids that keeps mine entertained while we wait. Great location to buy a quality vehicle. Ask for Mark Baker!!! More

I worked with Troy Malchow at Lynnwood Honda. He's great. Really enjoyed working with Troy. He was very helpful, knowledgeable, and easy to be with. I bought a 2016 Honda civic. Love the car and buying it Really enjoyed working with Troy. He was very helpful, knowledgeable, and easy to be with. I bought a 2016 Honda civic. Love the car and buying it was painless More

COMPLETE TRANSPARENCY I recently helped my friend purchase a vehicle at lynnwood honda from Troy Malchow. Three dealerships in Washington sold the black on black honda tou I recently helped my friend purchase a vehicle at lynnwood honda from Troy Malchow. Three dealerships in Washington sold the black on black honda touring hybrid. I spoke to representatives from all three of the dealerships. One thing I'd like to say before going further is that a nightmare for a doctor is probably to treat another doctor or someone who is always on web md. Well I have been in the car business for a while so I knew what to look for. This is a nightmare for car salesman as well as doctors, but Troy handled the situation with total professionalism and it did not seem to affect him at all. So I spoke to representatives from all three dealerships and two of them were extremely pushy or deflecting my questions. Troy Malchow was totally TRANSPARENT in his answers and what he could not answer he found out the answer immediately for me and got back to me so quickly it was like I was standing there. What impressed me the most is that he emailed me the next day to check on my health and I wasn't even the one that purchased the vehicle. The point of this review is that sometimes it is worth driving the extra hour for better customer service and to know my friend will be taken care of after he has bought his vehicle and not forgotten about. I would recommend Troy and the management staff (gabe) at lynnwood honda to everyone... even my own family. Thank you for taking care of my friend sincerely, daniel More

Five out of five for Troy! Excellent customer service, mostly because it was hustle free. No hidden prices/agenda. The price that we agreed on the phone was it. He even honored Excellent customer service, mostly because it was hustle free. No hidden prices/agenda. The price that we agreed on the phone was it. He even honored USAA price. When we showed up my Accord was waiting up front. We filled the paperwork and it was hustle free. I already had the check so the deal was even easier. He did his part and completed all of the necessary paperwork. No Hustles, the way it should be. Thank you Troy! More

Easy, fast , helpful Troy definitely made me feel at home and was super helpful with any questions we had. He tried his best to get us the price we wanted and he accomplis Troy definitely made me feel at home and was super helpful with any questions we had. He tried his best to get us the price we wanted and he accomplished it swiftly and effectively. Drove off with a Civic hatchback that very night! More

2018 honda civic Lynnwood honda was the best hands down dealership, troy was very sweet an helpful with picking out my new baby. He was very patient an never pushy abo Lynnwood honda was the best hands down dealership, troy was very sweet an helpful with picking out my new baby. He was very patient an never pushy about getting us into a car, he looked at multiple options to see what best fit my price range in payments a month. I'd recommend Troy to anyone who's looking for a brand spanking new car or a used vehicle. Thank you again Troy for all your help I appreciate everything you did for me! More

oil change leads to another lease Went in for an oil change for my leased civic. Decided I might as well figure out what I need to do for my end of lease since it was my first time. I Went in for an oil change for my leased civic. Decided I might as well figure out what I need to do for my end of lease since it was my first time. I had a couple of months left. Well... D McDonald was the sales guy that helped me out. I already knew what car I was interested in so that part was pretty quick. Long story short, he gave me an option to trade in early and get the car I wanted. I feel I got a decent deal, better than the last time. Though I wish I qualified on one of the promos that was going. Solid experience, but time consuming. That aspect didn't change whether I knew what I car I wanted or not. The floor manager (I think) was a really nice guy as well, think he helped ok the value of my car. Overall. pretty satisfied, I got a car that I look back to after I park More