MAG MINI of Dublin

We worked with John Stern and Megan, the manager. They were both very professional in their dealings with us. They were very clear and upfront with the information they provided, John was very consid They were both very professional in their dealings with us. They were very clear and upfront with the information they provided, John was very considerate; he listened to us and our concerns was able to answer all of our questions. More

We purchased a 2022 Mini Cooper S here last week and the day after decided we wanted to cancel the wheel and tire insurance. We tried calling the finance manager several times, sometimes multiple times a da day after decided we wanted to cancel the wheel and tire insurance. We tried calling the finance manager several times, sometimes multiple times a day, leaving a voicemail every time, but he never got back to us. I even called Dan Long, the sales representative who sold us the car and asked him to leave him a message in his office and have him call us, to no avail. He wasn’t on vacation or out of office, so we’re obviously being given the runaround. It’s a significant amount of money, so we’re not going to take no for an answer. As of this review, it’s been one week of trying to call them daily with nobody returning our calls. The sales representative Dan Long was a pleasure to work with though. Professional, efficient, and friendly. He also went above and beyond by coming to work on his day off because it was the only day we were available to come in to make the purchase. It’s just disappointing that such a pleasurable experience with Dan was marred by us being ghosted when it came time for after-sales support. More

I had about given up on finding a manual transmission vehicle. Then I met Megan and Dan - they helped me find a terrific 2027 low mileage, Countryman pre owned ! I have a 2010 - that has served me and fo vehicle. Then I met Megan and Dan - they helped me find a terrific 2027 low mileage, Countryman pre owned ! I have a 2010 - that has served me and four daughters so well ! More

This place is a joke. We USED to take our 2011 Mini Cooper S for service here, and we'll never do that again. The first time we took it in, we got it back and it was making a terrible noise from the f Cooper S for service here, and we'll never do that again. The first time we took it in, we got it back and it was making a terrible noise from the front drivetrain. They told us we needed a wheel bearing. They changed the wheel bearing and noise was even worse. We took it back and had them align it. When we got it back, not only was it not aligned, but some of trim around the nose of the vehicle had been seriously damaged. We took it back, had them do the alignment that we already paid for and they had the trim they broke replaced. Fast forward to now, we took the car in for the periodic inspection. They had about 4k worth of "critical problems" they found with the car, including a few (4) oil leaks. I decided I'd have a look around and see how bad these leaks could be, and upon inspecting the engine compartment, I noticed that part of the intake was missing. I mean like gone. So we called the dealership #MAGMINIOFDUBLIN several times to get the part back and they wont even talk to us. At this point, I'm done with this place. I paid them $400 to inspect my car, and all they did was give me a quote for $4k to fix "oil leaks" and keep a piece of my intake. These guys are a bunch of Mickey Mouse Morons that don't know what they're doing. Take your car to them at your own risk. If you read this and still take your car to them, I just hope the part they forget to reinstall doesn't end with you or your loved one's life. They're going to kill someone, and they won't even own up to it. Good luck and please be safe, by staying the heck away from this place. More

OVER SELL IN THE BEGINNING AND UNDER DELIVER AFTER ON SERVIC So it’s been almost 4 days since I took my 3 year old 2017 Mini Cooper in to #MAGMINIOFDUBLIN that Quit running on Me in the middle of the busiest int So it’s been almost 4 days since I took my 3 year old 2017 Mini Cooper in to #MAGMINIOFDUBLIN that Quit running on Me in the middle of the busiest intersection on the north side.. THE service department Manager HEATHER told me Friday VIA A TEXT MESSAGE, that they found the fuel module was malfunctioning and had to order a part. I ASK FOR A LOANER CAR SHE SAID THEY HAD NONE AVAILABLE I said ok how long will this all take? Monday at the latest.. today’s Monday, part didn’t come in go figure. So again TODAY I ask if they were going to get me a loaner, SHE AGAIN SAID THEY HAD NONE AVAILABLE.. MIND YOU THEY NEVER OFFERED ME ANY THING ELSE THAN WHAT YOU HAVE READ SO FAR.. NO APOLOGIES FOR NOT HAVING TO BE WITHOUT MY CAR I AM STILL LEASING AND PAYING FOR, NO LOANER CAR WHICH THEY USE AS A PLOY TO SELL CARS, NOTHING.. NOTHING BUT RUDENESS AND ATTITUDE WHEN I GOT UPSET AT THE FACT THEY WERE DOING NOTHING FOR ME CUSTOMER SERVICE WISE.. WELL I KNOW BETTER AND THERE IS PLENTY MORE SHE COUKD OFFER BUT JUST DIDN'T WANT To for what ever reason.. SO I CALL THE SALESMAN DAVID SEITZ WHO SOLD ME THE CAR TO BEGIN WITH. WHO BECAME INFURIATED WITH ME WHEN I TOLD HIM WHAT HIS SERVICE MANAGER SAID ABOUT THEM SAYING WHAT EVER THEY COULD TO MAKE A SALE.. HE GOT PISSED AT ME? This little pip squeak starts to go off on me and I BLOW A GASKET AND LET THIS NOT EVEN WET BEHIND THE EARS YET TWINK HAVE IT! AND THE LITTLE xxxxER WONDERED WHY I DIDN’TGIVE HIM ALL HIGH MARKS ON HIS SURVEY REVIEW AFTER HE SOLD ME ON THE CAR ORIGINALLY..Really?!.. THIS IS WHY DIP xxxx! And this is why I am NEVER LEASING ANOTHER VEHICLE FROM #MAGMINIOFDUBLIN EVER AGAIN! More

Great car, but no support I have owned 2 min's over the years, great little cars... But I have never had a good experience with MAG, hit or miss on warranty repairs, slow on s I have owned 2 min's over the years, great little cars... But I have never had a good experience with MAG, hit or miss on warranty repairs, slow on service, and even slower on follow up with some warranty items. I have attempted to buy both of my mini's here, but the sales department is rather snobbish about the pricing and dealing with me. I have purchased both of my mini's out of Cleveland, with great experiences with the Dealer, but was attempting not to drive 2 hours for an oil change.. More

2 Mini Family! Our 2013 Countryman is the second Mini we have purchased from MAG Mini. We found salesperson Tim Erwin to be candid, forthright and knowledgeable eve Our 2013 Countryman is the second Mini we have purchased from MAG Mini. We found salesperson Tim Erwin to be candid, forthright and knowledgeable even though he has worked for MAG for less than a year. We did not purchase any of the extended warranty options such as window tinting and lost key replacement as we felt the packages were way overpriced but understand that's what they are required to pitch. We drove home to Michigan happy customers feeling we found the car that suits our needs at a fair price. More

Superlative Customer Service Several weeks ago I had a warning light go on in my 2011 Mini - one of those "get to the dealer right away" warnings. I had a day full of client appo Several weeks ago I had a warning light go on in my 2011 Mini - one of those "get to the dealer right away" warnings. I had a day full of client appointments and this unexpected warning threw a wrench in my entire schedule. I called Heather in the MAG Mini Service Department and she arranged to have me come in ASAP; while their was no loaner available at such short notice, she arranged to have the shuttle take me from Dublin back to downtown Columbus. As I arrived - feeling quite stressed - and pulled into the service area, I looked up at the overhead flat screen and there was Heather's picture with the words "Welcome Lori Overmyer." I absolutely cracked up with laughter and it completely changed my mood. Further, when I went it to drop off the keys to Heather she told me she had rearranged a few things and now had a loaner for me to use. Parts had to be ordered, and the work was done in a timely fashion - but Heather's custimer service made all the difference as far as I am concerned. She is GREAT! More

Always something I can guarantee they will find something if there is nothing. I took my mini to alignment shop. They aligned it 3 times and it would not hold .They su I can guarantee they will find something if there is nothing. I took my mini to alignment shop. They aligned it 3 times and it would not hold .They suggested taking it to the Mini dealer. The dealer comes back with almost $4000 worth of repairs. The windows have worked fine for 3 years and when it is in their shop magically they won't go up after they have been all over the car and want $900 to fix that problem. No one at mini will admit the control arms are soft and manufacturing should use different control arms. They want me to replace them with their control arms for $1100 on the rear and $1000 on the front. This is the biggest SHAM of a repair shop. They will nickel and dime you right out the door. I wish I would have never purchased the car because it is a maintenance PIG. I have spent more than its worth to drive and MAG is unsympathetic to your plight. You are an ATM for the repair department with this British Lemon. This isn't my first experience with the dealership because the car spent its first 6 months of ownership in their possession off and on due to variety of gremlins in the system. After the warranty was up LOOK OUT. Nothing is their problem and it is always something new. They wanted to charge me $300 for software upgrade. When I got to checking, the software upgrade had been out for quiet sometime they missed it in one of their many reviews of the car then wanted to stick it to me when it came in the last service call. I drew the line did some research and found it had been 6 months since the software upgrade was issued and they were just now getting to it and wanted me to pay for it. They claimed it would fix all my problems. NOT! If you have another choice in vehicle buying- go Honda. If you want something fun to drive but a xxxxx to maintain buy a MINI. If you like to spend money with a mechanic just take it to MAG they will drain you like a vampire. More