MCKINNEY MAZDA

Reason for Visit: Service

I recommend this dealer: No

My Review of MCKINNEY MAZDA:
I have gone to service deparment several times since Jan 7, 2006. I inital had an app. (made 3 weeks in advance) to have my window looked at because it was not rolling up or down. When I went in the first question asked was,"Do you have a ride?" At that time we had not thought about driving seperalty thinking it would be quick and they would have somewhere for us to wait. Later I would discover that they do have somewhere for you to sit, they just dont' make it a point of saying. We got a ride and before they closed we showed up hoping the car was done because they never actually called, although they wanted a number to reach you at. They said they would have to order the part so I decided to have the 30,000 mile done at the same time. Low and behold 2 weeks later they got the wrong part and a week after the service I had to miss work to find out one of my spark plugs had gone bad, although rare still something they should have checked for) and on Fed 22,2006 they still do not have the part for my window.

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