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MINI of Portland
Portland, OR
538 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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538 Reviews of MINI of Portland
April 30, 2018
Best Car Buying experience EVER! I can't say enough wonderful things about Ana and Mini of Portland. My husband and I went in to Mini to brows after visiting the at show. Ana took us I can't say enough wonderful things about Ana and Mini of Portland. My husband and I went in to Mini to brows after visiting the at show. Ana took us for a test drive and we were in love with the car. BUT, the most important part of this process is that Ana as well as no one else at Mini were pushy or over selling anything to us. They simply asked questions to find out if a mini would be a good fit for what we were looking for and answered all of our questions without pushing a sale on us! Ana helped us through the process of building our custom mini and all I can say is that I wouldn't have wanted to go through that process with any one else! We put down our deposit to order our 2019 JCW but were a little concerned with what if we don't like it when it gets here?? Ana reassured us that if we didn't like it we simply get our money back and that's it. WOW, car buying has never been this easy! Needless to say when our car arrived we absolutely loved it so no issues there. Ryan was extremely helpful on giving us the full tutorial of the vehicle and showing us all of our features. He is an endless well of mini knowledge and the best part was that he was the person we spoke with at the car show! I have already recommended Mini of Portland, Ana & Ryan to people and will absolutely continue to do so. Ryan even called me about a week or so after we picked up our car to see of we had any more questions about the vehicle or features etc? How great is that! They still care even after you leave the lot! That said a lot to me about this place. More
by 2019JCWMini
Employees Worked With
Ana Chincea, Tyler Degele, Ryan Dooley
Helpful March 27, 2018
Helping us MOTOR! We've owned a 2010 mini hardtop for a few years and have looked off and on at getting something a little newer but never got further than talking in g We've owned a 2010 mini hardtop for a few years and have looked off and on at getting something a little newer but never got further than talking in general terms with Krista about what we might do. Fast forward a couple of months and we went into the dealership, lured (in the best possible sense) by a pretty great special offer. We reconnected with Krista and were impressed by how she approached the sale. We are usually non-plussed by sales people but her lowkey, straightforward approach, and the ability to think creatively as well as be an advocate for us resulted in our purchase of a phenomenal new Clubman that is a perfect blend of style and practicality that really suits us. We've had nothing but positive experiences with mini and are thrilled to be able to keep motoring! More
by paulfm
Employees Worked With
Krista Hall, Bryn Weigel
February 21, 2018
Worth the 750 mile one way trip! After failing to locate the Mini I wanted in my home state and another neighboring state, I looked online at Mini of Portland and I’m glad I did! After failing to locate the Mini I wanted in my home state and another neighboring state, I looked online at Mini of Portland and I’m glad I did! Bryn Weigel was a pleasure to work with: polite, professional, knowledgeable and highly responsive, he found me the right car within an hour. We consummated the deal, I gave a nominal deposit and flew up to Portland 5 days later and drove the car home. Any concerns I had about buying long distance using the web and phone were immediately erased. Bryn Weigel my sales advisor and Tyler Degele who handled the extended warranty and maintenance contracts were both great- highly recommend! More
by 3minifamily
Employees Worked With
Bryn Weigel, Tyler Degele
February 01, 2018
Different with other sales people I didn't have a clear purpose to drop in Mini. However,I left it with my new car after 2hours. This is because Krista who is my sales is very reliable I didn't have a clear purpose to drop in Mini. However,I left it with my new car after 2hours. This is because Krista who is my sales is very reliable. Purchasing a car is not one shot deal. So I always try to purchase from the person who is professional and reliable as human. Thank you very much Krista & Mini of Portland! More
by Happysmile
Employees Worked With
David is also pretty nice guy and he is also very kind., Krista Hall, Tyler Degele
January 20, 2018
professional no pressure From the first phone call to driving off the lot, it was easy. I had seen the car I wanted on line and set up a test drive appointment. Ryan Dooley, m From the first phone call to driving off the lot, it was easy. I had seen the car I wanted on line and set up a test drive appointment. Ryan Dooley, my salesman, called to confirm when I'd be there and the car was ready when I got there. Ryan was easy to talk with, low key, no pressure. Everything was explained, the process was smooth and easy. DJ, the finance manager, was great, too. Friendly, personable, professional. The whole place is clean and well kept, lots of options for a beverage, it's quiet, too. NO "Musac" in the background. I am madly in love with my "new" 2013 Fiat 500C, and a new fan of Mini of Portland. More
by 1st Convertable!
Employees Worked With
Ryan Dooley, Donald Gill
January 20, 2018
Tried to Rip Me Off I was in for routine service - oil change - first time after the warranty expired on my 2014 Clubman. I was waiting because I live 50+ miles away. A I was in for routine service - oil change - first time after the warranty expired on my 2014 Clubman. I was waiting because I live 50+ miles away. After a while, the rep comes and says that the front brake pads are down, and should be replaced, I say OK - but was surprised - the car only has 30K on it. A previous Mini didn't need brake work until about 60K... The guy comes back a while later and says - there are grooves worn in the front rotors - they should be replaced too... I sigh... and say OK. He comes back again and says that they don't have the rotors in stock, I'll have to come back. I ask if it will be alright to drive with the old ones... he says 'sure.' I walk out of there (having come for a free oil change) with a $740 charge on my card - paying for the rotors in advance... I get home and read through the paperwork - the mechanic had written that the front rotors were 'too big.' What??? I call, and find out that the rotors on the car are the wrong ones for the car. I tell them that I bought the car brand new from this SAME dealer (the only one in Oregon) and that the rotors on the car came on the car when it was NEW - and that it had only been serviced AT THAT dealership!!! How the xxxx could they charge me to replace incorrect rotors that came on the car??? I got brushed off by them (we'll check it out and get back to you)... I told them to let me know when the new rotors were in, I'd come up (another 100+ mile round trip) - and eventually did get back up, they replaced the rotors, and I still wanted a refund - turns out that the wrong rotors had been installed 'at the port' - whatever that means... I was told that they couldn't just refund to my credit card... that they'd have to send a check... again, the brush off. Finally I researched and found the email for the CEO of LIthia Motors - and sent emails to the Manager at Mini of Portland and to the head of Lithia - and THAT got some response. They said the check would be mailed first thing the next day... after still some delay, it finally did show up. The real reason for my disgust with MINI of Portland, is that I believe they deliberately tried to rip me off - to get me to pay for the new rotors when they knew very well that the wrong ones came on the car when it was new. More
by Jake
Employees Worked With
Jarid Perry, Michael Ruef
December 28, 2017
Awesome experience We purchased our 2018 Mini Countryman earlier this month at Mini of Portland with the help of Krista. She was extremely helpful and patient as we deci We purchased our 2018 Mini Countryman earlier this month at Mini of Portland with the help of Krista. She was extremely helpful and patient as we decided on the right Mini for us. She was very tuned in to our preferences and never made us feel pressured to make a decision. We had a great experience purchasing our Mini and have enjoyed driving our cute, quick little car so much. We would highly recommend Mini of Portland because of their excellent service. Thanks again to Krista for an amazing Mini-buying experience! We have the cutest car ever! More
by dcaksa
Employees Worked With
Bradley O'Neil, Krista Hall, Donald Gill
December 13, 2017
Fantastic Fantastic, not very happy that I have to travel 400-500 mile to have my car serviced. That is what we get for buying a mini, but we like it enough to Fantastic, not very happy that I have to travel 400-500 mile to have my car serviced. That is what we get for buying a mini, but we like it enough to travel to get work done I guess!😜 More
by Mini6466
Employees Worked With
Trent Zimmerman, Krista Hall, Culver Patterson, Andrea Patterson, Kenneth Ethridge, Raychel Gainey, Clinton Morey, Ingrid Padgalskas
December 10, 2017
AWESOME IVAN service tech Ivan went the extra mile with my warranty company and saved me almost $2500.00 . The company did not want to cover as my problem was caused by "poor m Ivan went the extra mile with my warranty company and saved me almost $2500.00 . The company did not want to cover as my problem was caused by "poor maintenance". He explained I had just bought the car and it was caused by the previous owner. It took some sweet talk but he got them to cover a problem they didn't have to. Not to mention he is just an awesome guy. Mini of Portland is a great company to work with and all the folks there have the clients best interest as their main focus. Had I known how great they are I would have been a client of theirs when they first opened. I am for ever greatfull to Ivan and his team! More
by Mary mini
Employees Worked With
IVAN
December 10, 2017
They got everything done by the end of the day. Although the price was a bit of a shock, I was very pleased that you had all items in stock and were able to complete the repairs in one day since tra Although the price was a bit of a shock, I was very pleased that you had all items in stock and were able to complete the repairs in one day since traffic to and from Hayden Island can be unpleasant. I thought Jarid was exceptional. More
by Cheryl Calvert
Employees Worked With
Jarid Perry
