MY BMW

Reason for Visit: Service

I recommend this dealer: Yes

My Review of MY BMW:
I would buy another BMW from MY BMW because of the personal attention and service I was given by Gen'l Mgr, Bob Gee. I had a warranty issue on a brake problem on my new 330I (Euro Delivery progm) that was subsequently repaired after the car was delivered home. After repeated calls to the Euro delivery Ctr I was put in touch with the Mr Gee, who listened to me, researched my problem and was able to get warranty coverage on my brake repair. I would also like to thank svc mgr Julian for his exceptional service and care. Please check out MY BMW before visiting other dealers. I did and they have me as a customer for my next new BMW.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of MY BMW:
For me it would have been a 75 miles trip as well, but with the stellar rating below and the abysmal record of BMW dealerships in the bay area, I thought I'd give them a shot.

Salesperson was quick to respond to my email inquiry regarding when they'll have their first E92 coupes in the showroom, but when I followed up with asking about the time-frame for European Delivery, he didn't bother responding anymore. This must have been his way of telling me that the dedicated European Delivery section on their web site is just for decoration purposes. To be fair, he did volunteer an invaluable piece of information before ending the conversation: they don't have any mark-ups on their cars. Hear, hear! I guess this is what they mean by "low prices every day".

What should have made me suspicious from the start is that they advertise the outgoing E46 model with the respective old prices and data alongside a picture of the upcoming E92 coupe. That's rather misleading, to say the least.

Quote from their web site's intro page: "Our values - integrity, respect...". To that I can only say: actions speak louder than words.


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